Chapter 81 After-sales service

Cui Lin and Lei Zi, who gradually tasted the sweetness, are now much more active in their work than before.

Installing antennas is not difficult, at most it is a bit more troublesome to ride a bicycle and run errands, but for young people like them, it is not a problem at all.

Although compared to Duan Yun and Cao Dong's profits, Cui Lin and Lei Zi's installation fees seem to be a little pitiful, but in fact, the installation fee of three yuan for an antenna is not a small amount for them.

In the past two days alone, they have installed a total of eight sets of antennas, and each of them has earned twelve yuan, which is almost equivalent to half a month's salary, so now when they hear that there is a job, both eyes are glowing.

"In the afternoon, there will be one household for the time being, and the address is on the side of the meat factory. Duan Yun said, took out a notebook, and first recorded the names of the disciples and residents on the note.

Duan Yun now installs antennas to record user information, and he also has some ideas for doing so.

Nowadays, many goods do not pay attention to the post-service, such as some manufacturers of electrical appliances, although they claim to have after-sales service, but in fact there are very few maintenance points, and there are one or two branch maintenance points in the general city, and users can only go into the city on Sunday to repair, which is very inconvenient, and some maintenance points still have the situation of eating and taking cards, and do not pay for the repairman, the other party will find various reasons to drag, and even ten days and half a month will not be repaired for you.

Duan Yun plans to establish a maintenance and after-sales team in the future.

Engaging in after-sales service, especially free after-sales service, may sound like a thankless job to many people, but for Duan Yun, it is a gold mine full of opportunities.

In Duan Yun's view, although his antenna is now hung with the name of an 'imported antenna', it is actually a copycat assembled by Duan Yun himself, and Duan Yun has always controlled the quality, but after all, it is not a regular manufacturer's thing, and the durability will definitely be worse.

Duan Yun's current antenna obviously cannot be blatantly placed on store counters and other open channels for sale, so word-of-mouth plays a crucial role in his business development.

70 yuan a set of antennas in the current year can be called expensive, although Duan Yun this handmade product is done seriously, but the first version of the product he just made must have a lot of problems, once there is a damage problem, it is difficult for users to accept things, if you don't get strong after-sales service, Duan Yun's reputation for this antenna will soon encounter setbacks in the local area.

Therefore, good after-sales service can not only enhance the reputation of the product, but also receive feedback on the product, which is very useful for Duan Yun to improve or upgrade antenna products in the future.

In addition, it is also very important that Duan Yun can grasp a lot of high-quality potential consumer resources by sorting out the user list and after-sales service.

People who can afford to buy a TV and use a 70 yuan antenna are definitely rich people.

When Duan Yun comes to do after-sales service, in addition to discovering the shortcomings of his own products, he can also find some new consumer trends, such as what electrical equipment, electric fans, tape recorders, refrigerators, table clocks, and other fashionable commodities are popular at the moment, and Duan Yun can find some business opportunities from them.

It's just that he only has a preliminary idea of this plan now, if he wants to set up a qualified after-sales and customer feedback collection team, Duan Yun still has a lot to do, and it will take some time just to recruit and train.

Although if Duan Yun is short of people, there are still people in Gao Lei's group who are willing to join the gang, but their general quality and culture are poor, and there is no problem in doing their work, but communicating with customers requires eloquence and skills.

Fortunately, there is still a long time left for Duan Yun, and for the current business, Cao Dong and Cui Lin are enough.

"Leizi, you can go this time. Seeing that there was only one business, Cui Lin took the address list from Duan Yun's hand and handed it to Lei Zi next to him.

"Brother Cui, let's go, isn't your family short of money to buy a big cabinet......

It can be seen that the relationship between these two people is still good, and they still know how to be humble to each other when there are good things.

"Okay, anyway, there isn't much work here in the afternoon, so you two can just go over together. Duan Yun felt a little amused when he saw this, and then said: "The road over there is a bit far, I'll add an extra yuan to this single job, exactly four yuan, and the two of you will have two yuan each." ”

"Thank you, brother!" The two of them suddenly showed joy when they heard this.

"Slow down on the road!" Duan Yun settled down after stuffing the four yuan into the hands of the two of them.

"Hey!"

After the two put the money in their pockets, Xizizi got on his bicycle and left.

"Brother Duan, what, I want to ...... with you" After seeing Cui Lin and Lei Zi leaving, Cao Dong scratched his head and said with some hesitation.

"Why are you like a girl, if you have something to say, you just say it!" Duan Yun frowned when he saw this and said.

"Brother, that's the case, I want to buy a bicycle, I'm too embarrassed to always ride your bike......" Cao Dong pouted, and then said: "It's just that I have almost enough money in hand, can you lend me some?" Thirty yuan is enough......

"Is thirty yuan enough? I can lend you money, but do you have industrial vouchers?" Duan Yun asked.

"I went to the store to buy parts and assemble one myself, it's not as big as yours, but I can ride it. Cao Dong said with a smile.

In the 80s, many workers who did not have industrial vouchers or wanted to save money would buy parts from local shops and assemble their own bicycles.

Among the 25 components of the bicycle, such as frame, tires, pedals, brakes, chains, etc., its basic components are indispensable, and it takes a lot of effort to buy these parts.

But the quality of this self-assembled bicycle can not be compared with the permanent phoenix brand-name products, sometimes if you find a crash, there will even be serious deformation of the car girder, but in general, there is no problem with normal use, the most important thing is to save money, and do not use industrial coupons.

Duan Yun's family still has some industrial coupons saved by his mother, but that is what Duan Yun plans to use to buy a TV and bicycle for the family, so naturally he can't give it to Cao Dong.

"That's fine. Duan Yun nodded when he heard this, and then took out the three big unity sheets he had just received from his pocket, handed them to Cao Dong and said, "If you don't have enough money, tell me." ”

"Enough, enough!" Cao Dong's face suddenly turned happy when he heard this, and then after greeting Duan Yun, he rode his bicycle and left with excitement on his face......