At this time, Feng Yun was stunned after listening to Shi Jian's words, and then said with some doubts: "Manager Shi, I just said that I want to investigate what happened, so as to give the guests a reasonable explanation, this has nothing to do with whether the shadow is oblique or not, the key to really determining whether the shadow is oblique or not is the angle of sunlight!"

Shi Jian: ......

It didn't take long for Feng Yun to arrange that the guest's checkout bill and the housekeeping center's supply registration form were placed on this coffee table.

Feng Yun and a few others confessed, and then carefully checked the various documents in front of him.

You must know that with Feng Yun's master-level bill review skills at this time, it is impossible for him to be confused by ordinary loopholes and problems.

As the minutes passed, the mood of the guests had gradually calmed down, but the anger in their eyes was still there.

Shi Jian had a gloomy face, not knowing what he was thinking, as for Gao Shenghan and Zhang Kaiyu, who were looking at Feng Yun in front of them with great interest, who was carefully reviewing the bills, they seemed to have some expectation.

It didn't take long, when Feng Yun raised his head again, there was a strange look in his eyes, he first glanced at Gao Shenghan, and then said, "Can this matter be handed over to me with full authority?"

Gao Shenghan knew that Feng Yun was asking himself, although he didn't express it clearly, but he nodded slightly without a trace, signaling that Feng Yun could deal with it boldly.

After having Gao Shenghan's assurance, Feng Yun glanced at Shi Jian, who had a gloomy face, and then said to Mr. Chen: "Mr. Chen, I have a general understanding of what happened, it is indeed a problem with our hotel, it has nothing to do with you, I apologize for the unpleasantness caused to you this time!"

"At the same time, several of you have authorized me to deal with this incident, so in order to show the inconvenience caused to you by our negligence this time, all your consumption this time will be paid by our hotel!"

"At the same time, you are also welcome to continue to come to our hotel in the future, we will definitely give you more meticulous and sincere service!"

After Feng Yun's words, Mr. Chen was stunned, people who can afford to live in five-star hotels are naturally not bad people, he usually travels on business, this kind of thing is not unexperienced, but he has never encountered such a problem as Feng Yun, he is simply neat, and he has nothing to say.

After Shi Jian on the side heard Feng Yun's words, he immediately rolled his eyes, and was anxiously about to question Feng Yun, the cost of this night is not a decimal, you say that the order is free, you really think you are the boss?

But when he saw Gao Shenghan's expressionless appearance, he instantly turned off again, the boss was sitting here, and no one spoke, was it his turn to refute?

Mr. Chen also reacted at this time, looked at Feng Yun and said, "Little brother, if these people could have your attitude before, there would be no follow-up incidents, but forget about the exemption you said!"

"I still know a little bit about the rules of your hotel industry, this money you will pay for the employees who make mistakes, they are all going out to work, and it is not easy to earn some money to support their families, don't cause these employees to be fined because of my affairs. ”

"Now you prove it to me, then I still pay for the room by myself, and I don't need your hotel to give me free!"

After Mr. Chen's words were finished, Feng Yun nodded, and even Gao Shenghan curled the corners of his mouth after listening to it, this person's quality is really good, and the grievances are clear.

However, Feng Yun continued: "Mr. Chen is really kind-hearted, but some things are not as simple as you imagined, and I am inconvenient for me to explain some of these things to you, in short, please accept the arrangement of our hotel!"

"At the same time, please rest assured that our hotel will never punish employees for negligence. ”

"Of course, if you think that our handling can still satisfy you, please cheer you more in the future!"

Feng Yun's words were neither humble nor arrogant, this Mr. Chen's anger suddenly disappeared, and after taking a deep look at Feng Yun, he said: "Little brother, your words today have made me very useful, as long as I come to Liao City in the future, I will definitely come to Lianwu Hotel!"

The matter has been satisfactorily resolved, and Mr. Chen still has to catch a plane, so he didn't stay long, left a business card for Feng Yun and left, and told Feng Yun that he needed help in the future, but he called him.

Sending away this Mr. Chen, Feng Yun also glanced at this person's business card by the way, don't look at this one-mouthed dialect, what Feng Yun didn't expect was that this person was actually a reporter......

When Feng Yun returned to the lobby bar, Gao Shenghan and the others did not leave, and when they saw Feng Yun coming back, Shi Jian immediately asked: "Feng Yun, this is your way to deal with it?

Seeing Shi Jian furious, Feng Yun smiled, and then said: "Exemption is a means to save a customer who is about to lose, I don't think this kind of deal is still a loss!"

"Moreover, I didn't say that the money was given to the hotel, how can the hotel suffer losses? Whoever commits the crime, who will naturally pay for it, what is the difference between this and killing people to pay for their lives?"

As soon as Feng Yun's words came out, Shi Jian's whole person suddenly became unwell, and he looked at Feng Yun and said, "You just told the guest that if you don't look for the back account, it won't be you in a blink of an eye?"

After finishing speaking, Shi Jian hurriedly looked at Gao Shenghan and Zhang Kaiyu and said, "Chairman, Mr. Zhang, you all saw what happened just now, Feng Yun obviously didn't say so before, but now he has changed his hexagram, how can things be done?"

"Besides, even if there is a mistake in this matter, it is a problem with the housekeeping center, and it has nothing to do with my front desk!"

Gao Shenghan looked at Shi Jian's appearance, but he didn't react, but Zhang Kaiyu on the side said, "What are you anxious about, let Feng Yun finish speaking!"

Shi Jian: ......

Feng Yun on the side looked at Shi Jian and said with a slight smile: "Manager Shi, don't be busy with the responsibility first, I didn't say that the people in the housekeeping center will compensate, the matter belongs to your front office department, and it has nothing to do with the housekeeping in people's hearts!"

"Another point, what I said to Mr. Chen before is not to hold you accountable for mistakes, but if someone does it deliberately, for personal gain, then these are two different things, so don't worry about it first, it will make me feel that you are being a thief!"

After listening to Feng Yun's words, Shi Jian was stunned for a moment, and then immediately said angrily: "Feng Yun, you are a bloody squirting person!"

PS: Ask for a wave recommendation ticket!