"These few days should be regarded as a tide of returns, Sister Chen, you have been working hard a little lately. Priority is given to those who are returned and exchanged normally every day, and try to speed up the processing speed. After speaking, Huang Lu paused, shifted his gaze to Qin Yueyue, and continued to arrange: "Yueyue, you are the same, follow the normal return and exchange process." If it's the wrong size, you can ask about height and weight, or specific size, etc., but don't be too positive and make the other person think we don't want to deal with it. As for those who are directly inappropriate and don't like to return the goods, there is no need to say more, just let him look good, Lin Fang and Sister Chen will confirm and agree as soon as they have time. ”

Fortunately, before the official start of sales on Double 11, Fantes booked a lot of spots. At that time, I thought it was very exaggerated, and even like Huang Lu was crazy, not only did it really happen, but it was far from enough. It's just that the big heads are already there, and the rest are not in a hurry to start slowly.

With the expansion of the scale of Double 11, it has now evolved from an ordinary e-commerce shopping festival to a national carnival. There is already the experience of express delivery in previous years, and this year, whether it is merchant delivery or logistics distribution, the speed has reached a new level.

In less than a week, most of the orders were sent out, and most of the packages arrived at their destinations. After receiving the goods, orders due to impulsive consumption, inappropriate try-ons, and more purchases for choice, etc., also began to return the goods.

The carnival shopping festival is not just a string of astronomical numbers that jump on the screen and detonate the whole network, behind which countless orders, large or small, are made up one by one. Placing an order, shipping the goods, is a busy craze for merchants. But after that, returns and exchanges are also part of the torrent.

Although this part is easy to overlook.

There are many content indices assessed by online stores, and the processing speed of returns and exchanges is one of them.

In larger shopping festivals, sales will increase at the same time, and the return rate will also increase. This situation is not only in one or several stores, but also the choice of seven days of no reason to return or exchange, which is itself a feature of online stores.

And at a time when the return rate of all stores will rise, the speed of after-sales processing has become a more important point.

All stores are facing challenges, and at this time, it is often only possible to see stores that are running forward with all their might with the wind.

In addition to Lin Xiao, several people in Fantes have experience in Double Eleven, and they know that there are still things to worry about in the future, so they all began to "complain".

"Oh my God, when will I be able to stop dealing with after-sales!" Lin Fang collapsed on his office chair and sighed weakly.

"Oh my God, when will I be able to close the dialog. Qin Yueyue sat opposite Lin Fang, learning his movements and lying back, his expression full of despair: "Since this period of time, I haven't turned off the dialog box, and the message has been from going to work in the morning until I get off work in the evening." ”

Huang Lu glanced at her and sneered, "When did you come to work in the morning?"

Chen Su couldn't help laughing, and in Qin Yueyue's crying and mournful expression, he still gave her respect: "I came here for lunch, and it was morning." ”

Fantes's recent work hours have been spontaneously and completely tampered with, going to work at nine o'clock in the morning, and almost until noon, everyone will come together, yawning one by one. Chen Su not only had to prepare lunch for them, but also began to learn to order coffee for them in advance on the takeaway app.

Because of these "small favors", Qin Yueyue's temper has been restrained a lot recently, no matter how sneering Huang Lu is, he just doesn't pick up. Every time Xu Yuanhang saw it, he couldn't help but shake his head.

"How are you feeling about the recent live broadcast here?" After talking about the things in the store, Huang Lu put the topic on the "supernumerary member" of the live broadcast room.

"Two days ago, almost during the live broadcast, there would be people on the public screen asking about after-sales processing, and I barely saw it yesterday, and it is estimated that there will be fewer today. Lin Xiao recalled seriously and said.

Huang Lu nodded and said, "There's nothing malicious about it, right?"

He has been busy with the transfer of goods almost in the past few days, and with a little free time, he came to reply to messages or deliver goods with Qin Yueyue and Chen Su, Lin Xiao's live broadcast was almost in a state of complete letting go, and even the previous daily fixed data summary was canceled because everyone had no time, so I really didn't know much about the relevant situation in the live broadcast room.

"There is almost no commotion," Lin Fang interjected at the right time, and said: "The repeat customers in the live broadcast room are quite effective, and we hardly have to say anything ourselves, they all chat on the public screen and help us Amway." ”

"And this thing is really a coincidence," Lin Fang couldn't help but laugh out loud when he said this, and said: "When we tore it up with the malicious return man in the live broadcast room before, we made a small name." This time, there are not many malicious returns encountered in our store, and the atmosphere in the live broadcast room is even better. ”

"Well," Huang Lu nodded, the corners of his mouth curled slightly when he looked at Lin Xiao, obviously agreeing with this, and said: "Several shops next door also sent me messages, saying that this time is indeed not as much as last year, thanks to our blessings, but I don't have time to talk to them in detail." Brother Fang has been busy recently, and you can also send messages to them. ”

"That's right!" Lin Fang suddenly thought of something, and suddenly burst out with a sound, and everyone was taken aback by surprise, and glared at him in unison.

"Just now, the official Xiao Er sent me a message, just to ask me about the last malicious return. ”

The official junior two?

Huang Lu and Lin Xiao glanced at each other, and they both saw the shock in each other's eyes, but their expressions quickly recovered. The previous things were able to make a hot search, so if the official said that he didn't know or ignored it, it was obviously impossible. Now that I'm done with the carnival, it's time to deal with it.

It's just that Lin Fang and Qin Yueyue and Chen Su were a little excited and couldn't stop, and after chattering, they continued to be busy with great enthusiasm, not at all as if they were going to die just now.

Huang Lu opened his mouth, he wanted to say something, but when the words came to his mouth, he hesitated, and after a bend, he still didn't say anything.

Lin Xiao, who had just walked to the door, subconsciously turned around, and happened to see Huang Lu's desire to stop talking, raised his eyebrows, and asked what happened.

Huang Lu waved his hand, signaling that it was okay.

Lin Xiao obviously didn't believe it very much, and didn't continue to take other actions, just standing at the door of the live broadcast room, looking at Huang Lu for a long time, as if he didn't explain honestly, he wouldn't go to the live broadcast.

Lin Xiao didn't wear regular clothes today, but chose the Hanfu sent by Huang Lu a few days ago. Turquoise, slightly thin for the weather right now. It's okay to wear indoors, and out-of-season wear can poke some comfortable points to some extent.

Just like now, looking at Lin Xiao, there is an indescribable comfort, and there is no way to take your eyes off her. In the same way, there are no words to refuse.

Huang Lu sighed, finally took his cup, got up and walked to the live broadcast room.

Lin Xiao suddenly raised the corners of his mouth.

When he sat down on a chair in the live broadcast room and looked up and collided with Lin Xiao, Huang Lu always felt that the scene in front of him was a little familiar.

"Say, what's going on?" Lin Xiao closed most of the door of the live broadcast room without a trace, so that Qin Yueyue would not be particularly suspicious and curious when they passed by.

Now that he has come in, Huang Lu is much more cheerful than just now, and said in a calm tone: "The media has found it." ”

The biggest topic, the Double 11 Shopping Festival, has passed, and with it, all kinds of things that happen in it even have a chain effect. There has been a considerable amount of malicious return time before, which is a particularly good material. In such a situation, how could the media be willing to let it go.

Finding Fantes is just a matter of course.

But now itself is the peak period of returns and exchanges, and the proportion of normal returns and exchanges is far greater than that of malicious returns, so that the audience's empathy is often greatly reduced, and even blames Fantes in turn.

"What do you think?" Lin Xiao asked.

If Huang Lu chooses not to say it all the time, he should have no idea yet. But if you can come and talk to her, you obviously already have a rough plan.

"I didn't have any ideas. Huang Lu leaned back on the sofa behind him, let out a comfortable sigh, his expression was much more relaxed than the nervous and serious just now, and after thinking about it, he continued: "This time will definitely not work, but if the official junior second comes, let's take a look at the official meaning first." ”

The heated discussion on social media about this incident has indeed brought more traffic and orders than imagined to Fantes, and if the operation is well controlled, the store situation can almost go up a big step. But what Fantes does is an industry after all, and it relies more on the platform, not the unpredictable traffic heat.

"It doesn't get any better than that. ”

"Hmm. Huang Lu nodded, suddenly as if he had thought of something, looked at Lin Xiao, and said, "By the way, when you broadcast live in the past two days, I will try to follow you as much as possible." If you take a break on Monday, I can also find some rhythm when I come to the live broadcast, so that the traffic will not fall off a cliff. ”

Lin Xiao was a little stunned and said, "I'm off on Monday?"

"yes. Seeing her like this, Huang Lu was still a little amused, and said: "You really think of me as Huang Shiren, you have been working for so many days in a row, and everyone else is about to take a new week's vacation, so you should also rest." ”

Fantes can have such an exaggerated order volume this time, and Lin Xiao's live broadcast is indispensable. However, due to the particularity of the live broadcast, now is the time when the traffic is good, and it is true that other people have no time, so Lin Xiao has been broadcasting live.

If it weren't for Huang Lu suddenly mentioning this stubble, Lin Xiao wouldn't have realized that he had been connected for so many days.

It's just that......

When did he become so kind?

Before Lin Xiao could ask the doubts in his heart, he heard Huang Lu say casually: "Aren't you going to have dinner with He Qixin this Monday?"