Chapter 66: The persistence of the game's customer service

NetEase.

"Mr. Ding, the long pain is better than the short pain, talking about all kinds of bugs in the Westward Journey, and various career imbalances, it is not interesting for us to continue to operate. ”

"What the technical department means is that there is little point in tinkering, either shut down or tear down and start over. ”

"Mr. Ding......"

"Li Wei", the person in charge of the technical department, constantly reported to "Ding Lei" the overall situation of the Westward Journey.

"Now how many people are still online at the same time. ”

"There were about 1,000 people. ”

"So little?"

"It's gone up a little bit in the last two days, and there were only a few hundred people at the lowest point before. ”

"Is Journey to the West really so bad?"

"This ......"

Levi didn't know what to say.

In fact, when Journey to the West was being developed, he was not particularly rigorous. They just saw that the game could make money, so they referred to the Stone Age, a popular game at the time, and then developed this Journey to the West. It's just a pity that for a period of operation, the peak number of people online at the same time was more than 10,000, but soon the more than 10,000 people declined rapidly and could not rise again.

"Well, let's go to the Westward Journey project team, and then have a meeting to inform the people in the Westward Journey Project Department. ”

"Mr. Ding, no need to notify. ”

"Huh?"

"Well, Mr. Ding, most of the employees of Westward Journey have been transferred to the [World] project team, and now there is only one customer service in charge of Westward Journey. ”

"Okay, let's call the customer service a meeting. ”

Ding Lei sighed.

In fact, he took the lead in this matter.

Ding Lei knows that NetEase doesn't have any experience in developing games, which is shown on the side of Journey to the West. At this time, there is a Tianxia game company in China that is very strong, and it is developing a game called [Tianxia] at this time. In order to make up for his lack of experience in game development, NetEase spent a lot of money to acquire Tianxia Game Company.

Naturally, after the acquisition of Tianxia, the big talk of Journey to the West, which did not perform well on this side, was also let aside.

Anyway, the higher-ups have basically felt that Journey to the West is dead, and it doesn't matter if there are people here or not.

Therefore, in the end, only one customer service was dispatched, symbolically maintaining the Journey to the West.

"Well, let's have a meeting. ”

"Mr. Ding, this is Xu Bo, and he is also the customer service of Journey to the West, and he is currently maintained by Journey to the West. ”

In the office of the Journey to the West Project Department, the atmosphere is a little awkward.

There is only one person left in the project department of Nuoda.

And this person is still the lowest position, customer service staff.

"Mr. Ding, Mr. Li is good. ”

"Xu Bo, tell me about the current situation of Journey to the West. ”

That being said, it's just a process.

Anyway, after finishing speaking, Levi will announce the decision to go west and shut down.

"Mr. Ding, Mr. Li, at present, the Westward Journey is operating well, and the number of people online has increased significantly. However, due to the technical strength and the small number of personnel in the project department, there are many bugs that cannot be solved......"

Although he is only working as a game customer service, Xu Bo really likes this game.

Even if he is the only one left, he is still constantly maintaining the journey to the west every day.

In addition, while maintaining on the side, Xu Bo also wrote more than 30 pages of revision opinions on Journey to the West.

However, Li Wei didn't want to listen to Xu Bo's reports.

What's the use of these?

How many people can you grow with the growth of the number of people in the game?

All kinds of bugs have not been solved, and the project department has too few personnel, do you want the company to send technicians over?

That's impossible.

Although Ding Lei did not express his position, he was already ready to turn off Journey to the West.

"Well, we know what you reported. By the way, how much money does the Westward Journey Project Department still have?"

"There isn't much money left, and there are still 50,000 yuan. ”

"How did I hear that there were 100,000 yuan a few days ago?"

"Well, we've done a wave of activity these days, so it cost some money. Then we advertised with 5173 and did a wave of promotion, which also cost tens of thousands of yuan. ”

"Oh my god, you're still promoting the game at this time. ”

Levi didn't know what to say.

I wanted to teach a few words, but in the end I still didn't say it.

Forget it, forget it, the game is over, what's the use of talking about it?

Besides, it didn't cost much, and this money was nothing to the company.

"Well, we already know what happened. ”

Levi nodded: "I notified you to come here for a meeting today, in fact, there is an important thing to announce." ”

looked at Ding Lei.

Ding Lei hesitated a little, but finally nodded, and Li Weicai said: "The company has decided to stop the operation of Journey to the West." ”

"Stop the operation of Journey to the West?"

Xu Bo stood up abruptly and looked at Li Wei in great surprise.

"Xu Bo, I know you can't accept it for a while. In fact, making this decision, the company is more uncomfortable than you. But now you have seen the situation of Journey to the West, rather than continuing the half-dead operation, it is better to stop the service. ”

"But, but ......"

"Xu Bo, this is the decision of the top. As for your arrangements in the future, the company has always thought that you have performed very well during this period of time, even if you are the only one in Journey to the West, you have been conscientious. Therefore, the boss decided to transfer you to the Tianxia project team, and in the near future, we will launch our more mature game [Tianxia]. ”

"Mr. Li ......"

Xu Bo's face was extremely ugly.

Although he had long known that there was a meaning to stop serving, Xu Bo was still extremely uncomfortable when he really made this decision.

You must know that since the launch of Journey to the West, Journey to the West is like his child.

Accompany him to be born and grow up with him......

Now it hasn't grown up yet, and it's about to die.

"Ding, Ding, Ding...... I think our journey to the west can last for a while. ”

Xu Bo knew that the final decision was not made by Li Wei, but by Ding Lei.

Looking at Ding Lei, who had not spoken since he entered the office, Xu Bo said.

"Xu Bo ......"

Finally, Ding Lei spoke: "There's no need. ”

"However, Mr. Ding, we have cooperated with a very experienced advertising partner, and under their promotion in recent times, our online number has been continuously increasing. ”

From 100 to 1000 is indeed a substantial increase, even an explosive increase, but what is the use of having too little base?"

Seeing that Xu Bo crossed over and asked Ding Lei directly, Li Wei was a little annoyed.

Doesn't what he says count?

I have already said that I will stop serving, and I want to say such things to Mr. Ding?

"Let me ask you, how many people are online at the same time as we talk about Journey to the West?"

"More than 10,000. ”

"Look, what's the use of more than 10,000...... What, what do you say, more than 10,000?"

Levi was startled.

"More than 17,000 to be exact. ”

"Are you sure?"

"Sure. ”

Xu Bo nodded: "This is the highest simultaneous online record set yesterday, I will check it now, no, this record has been refreshed, and now the highest number of simultaneous online people has reached more than 19,000 people." ”