If it is the first time that Fantes has been on the hot search, and the main content and trend of the topic is sand sculpture entertainment, this time, it is relatively much more serious. Whether it was the onlookers who participated in the discussion, or Huang Lu's wording in the interview, or even the response that he didn't want to lose weight, it all pulled this matter to a serious and extremely clear topic:

The difference between the rights and interests of consumers to return and exchange goods normally and those who return or exchange goods in bad faith.

After the last hot search, Fantes has accumulated a certain amount of traffic and popularity, and the words "malicious return" are also associated behind the relevant entries.

The media's interview scripts are also mainly based on them.

"Why do you think this is a malicious return incident?" At the beginning of the interview, the reporter directly named the theme of this time, and led the later topics directly to this.

In the interview, Huang Lu did not choose any cover-up, and stood in front of the camera generously, as if he was not participating in an interview, but having an ordinary conversation with the manufacturer.

The ordinary black down jacket and the cardigan of the same color look no obvious difference from the usual casual look. Usually on this more important occasion, men generally choose a woolen coat with a better cut that can show the figure and show the mental outlook, but Huang Lu is different. Almost all winter, Huang Lu was dressed in a very fixed down jacket with a cardigan. There is no other reason: it is easy to put on and take off when helping to pack in the warehouse, and it is not easy to get dust. If you change it into a woolen coat, it is estimated that this dress will be scrapped in half a day.

But fortunately, Huang Lu's body proportion is good, and coupled with the height of the person, even if he wears a heavy and fluffy down jacket, he will not look bloated. On the contrary, it will make his originally somewhat cold and hard face become a lot gentler at this time.

Something fluffy and soft that is more healing and relaxing.

Lin Xiao took out his mobile phone and wrote down the relevant collocations and highlights that came to mind on the note.

It's been a habit she's always had.

Whether it's the previous work or the current live broadcast, there are not many major things, on the contrary, most of the time they are some scattered things. There are so many and miscellaneous things that they can even be considered trivial, and basic memory alone is not enough.

"Well, in fact, I know that the other party is returning the goods maliciously, but it's only a matter of this time. Huang Lu did not directly deny the other party, but changed to a relatively mild statement, saying: "In the past, when the other party chatted with our customer service colleagues, he always showed a high degree of liking and appreciation. Everyone likes the feeling of being recognized, and our colleagues naturally introduce it with 120,000 enthusiasm and try to help solve all the confusion of the other party. ”

"Is this true even after so many returns?" the reporter asked rhetorically, with obvious disbelief on his face.

"Well, for professional reasons, it must be believed. ”

Not only the reporter, but even Lin Xiao behind the screen was stunned. Huang Lu's words, at first glance, seem a little hypocritical.

Being returned for a long time, not only did not have any complaints, but even served the other party with enthusiasm, no matter how you think about it, it feels impossible.

And the most taboo thing about interviews like the current one is "hypocrisy". Before the show was broadcast, Lin Xiaowei made up a lot of previous programs of this media. Many so-called high-energy moments in famous scenes are all because both sides of the interviewed events have the idea of wanting to beautify themselves and infinitely magnify each other's shortcomings. So when the two sides confronted each other on the spot, the lie naturally broke down, and the embarrassment erupted.

It is impossible for Huang Lu to make such a low-level mistake at such a time, and similarly, he is not the kind of person who will choose to avoid the important and light.

Lin Xiao frowned involuntarily, and immediately blessed his heart, and instantly understood Huang Lu's thoughts.

It is said that businessmen are hypocritical, but in the same way, businessmen also have a particularly obvious quality, that is, business is always just business, and it has nothing to do with personal preferences.

As long as you are doing business, you can almost ignore the past suspicions. After finishing this business, it's not too late to part ways.

Huang Lu said that if he believes, then there will only be one possibility, that is, he truly believes.

Sure enough, when the reporter repeated his question again in confusion, Huang Lu's expression did not loosen at all, nodded at all, and said, "Hmm." These are two different things. ”

"She has indeed returned the goods many times, but each time she explains very carefully, and also carefully counts the advantages of each of our new models, which is difficult for people to have any malice. ”

"What's more," Huang Lu paused, and continued: "Returns and exchanges are indeed a common thing for our online stores. Many normal returns and exchanges will not explain any reason, even if we want to know the shortcomings of our store baby to communicate and understand, usually will not get a response, and will even be said that they do not want to return and do not want to abide by the rules. ”

"So, when we meet a guest who can really give us all the information and always affirm us, we still believe in it. ”

The reporter was dumbfounded, originally she asked this question to "debunk" and "question" Huang Lu, but she didn't expect to be brought into the role of the seller by Huang Lu in a few words. I can't help but put myself in my shoes, if there is such a person, all aspects have given me a lot of relevant feedback, as well as continuous affirmation and support throughout the process.

Let's ask, in this case, coupled with professional factors, it is not possible to take the initiative to choose customers, and online stores are more "open to business" than offline stores, who will take the initiative to speculate on others with malice?

"Then how did you think that the other party returned the goods maliciously?" The reporter quickly reacted, and then asked: "The last time I saw the other party, she said that you went through malicious ...... Some kind of illegal search?"

Compared with the rampage at the beginning, the reporter's attitude on the second question has changed slightly, and it is not described as a one-sided word that does not want to lose weight.

Obviously, he already agrees with Huang Lu a little.

Whether they are doing business by themselves or working for others, the vast majority of ordinary people have relatively mild attitudes and behaviors in their own positions. Whether it is to deceive oneself or to be really simple, more people would rather let themselves believe in less malice.

"It's our colleague who added her WeChat. Huang Lu's attitude was still too frank, and said: "Because we don't want to believe it, we wake up and feel that she is maliciously returning goods, finding fault and cheating money, there is nothing to say." ”

Reporter:????

Why is it that one second ago, because I was a businessman, because I was open to do business, so no matter what the guests who came in looked like, we had to face it with confidence and hope. Why is it that in the next second, it is such an impatient tone, to say that the other party is looking for fault and cheating money?

Huang Lu was not a particularly kind facial feature at this time, but at this time, due to frowning, the gentleness brought to him by the originally slightly fluffy down jacket has completely disappeared, although he is not usually in the studio, and he is a little "kinder" when he sneers at others, but it still makes the reporter stunned.

The reporter really saw the "victim" who was almost full of impatience written on his face, and it seemed that he was about to scold the malicious return of goods every minute.

"Uh...... What was the reason for discovering this?" the reporter hesitated, trying to make his tone sound a little less tough and direct.

She was worried that Huang Lu's current violent temper was inappropriate, so she scolded directly, and there was no way for the whole show to continue broadcasting.

"I didn't notice it at first. Although Huang Lu had tried his best to suppress his temper, when he mentioned these things, he was still a little irritable uncontrollably, saying: "It's just annoying her, and it's annoying when you see her." ”

"Ahh

Why did you get annoyed so quickly?

"Because there are too many returns, it is no longer possible to round yourself with special praise, so I began to pick thorns. Huang Lu snorted coldly and said, "If you pick a thorn, who will respond to her?"

If you want to convince the seller to agree to the return, you must convince the other party. Starting with praise is often the best and most convenient way to start with the direction of praise and affirmation.

I don't even hit the smiling person when I reach out.

What's more, nowadays, issuing a good person card has also become a very effective way to refuse.

But this method is indeed effective, but it cannot be effective for the same store for a long time.

At the beginning, Huang Lu would reluctantly retreat because he was affirmed. But once there are many times, and every time it is the same process and words, Huang Lu will inevitably notice it. So I didn't want to lose weight and changed my strategy from affirmation to denial.

After receiving the goods, it is no longer a full screen of "your baby is so good, but it is not suitable for me at all", but from the color of the fabric, to the selection of thorns to the cutting and routing, the clothes are devalued as worthless.

This is the main reason why Huang Lu is still very unhappy when he mentions it now.

All the styles in the Fantes store, large and small, are all run out of Huang Lu's wind and rain, the market, and the factory.

In addition to some large companies will have special designers, some garment factories will also have their own designers, and there are also many individual designers who do odd jobs, and there are countless new styles on the market every day. Huang Lu not only has to pick out good quality and version in all aspects, but also to avoid bad styles that are rotten on the street, as well as suspected of plagiarism and other bad deeds.

After a few tosses, it became a best-selling model with good sales one after another in the Fantes store.

And these efforts were disgusted by one person from beginning to end to worthless?

Huang Lu can endure everything else, but this one can't.