After reading the details of the mission of the seventh ring, Xu Zhuo was speechless.

During the meal, the old man said that maybe someone would target the restaurant, and he was a little dismissive.

I think it's all age, everyone is busy making money.

Even if you want to target anyone, you can just move your mouth and scold on Weibo.

For the sake of a branch president of a culinary association, at most, no one will really be stupid to jump out and look for trouble.

And everyone is a restaurant owner in a provincial city, and if you look down and don't see you when you look up, it's not good for anyone to tear your face.

As a result, the system slapped in the face, and such a task came.

Being slapped in the face is still secondary, and now Boss Xu wants to scold people, this kind of task will come, and it will be three times a month.

With such frequent emergencies, why don't you let people do business?

Think it's a store in Syria?

The dog system is really ......

But now Xu Zhuo didn't have the time to complain about this, because he noticed that the countdown to the mission had begun.

You have to hurry up and make arrangements in advance for possible emergencies, so as not to be in time.

Because I have had a restaurant at home since I was a child, and I have also talked about these with Guan Junjie, Feng Weiguo and others like that.

Therefore, Xu Zhuo is no stranger to emergencies in the catering industry.

According to everyone's feedback, there are basically three types of emergencies.

The first is accidents, such as fires and the like.

This kind of accident is rare, the restaurant has passed the fire and safety inspection after the decoration, and all kinds of electrical equipment are also fully in line with the electricity specifications.

Unless there is arson, the probability of a fire in the store is negligible.

The other is the quality of the dishes.

For example, eating all kinds of foreign objects in the dish, poor quality of the dish, small amount of dish, or slow dish, etc., may cause customers to get angry and cause emergencies.

This must be explained clearly to the person in the back kitchen, but you can't be careless.

Even if this task does not arise, it is important to ensure the quality and quantity of the dishes.

And the most likely to cause emergencies is the front desk.

Most of the emergencies in the catering industry are caused by waiters.

Some of them are due to poor business, such as scalding customers when serving, or spilling vegetable soup on customers.

There are even problems such as reporting errors or serving the wrong dishes, as well as incomplete tableware.

There are also problems that originate from the service attitude, such as not knowing three questions, being impatient when communicating with customers, or speaking hurtfully, which can easily cause conflicts with customers.

Therefore, you must explain clearly to the waiter in the store that catering is a type of service industry, although the quality of the dishes is very important, but the service is also the focus of attracting customers.

You can't be complacent just because there are no customer complaints, and you can't snub customers because the business is good and there are many customers.

Service is a top priority in the F&B industry at all times.

In addition to the back kitchen and front desk, there are also some accidents in the parking lot outside, such as the car being stolen or robbed, smashed and scratched.

If it is not handled well, it is easy to cause emergencies.

Therefore, Xu Zhuo plans to add two security guards outside, who are responsible for guarding the vehicle and assisting customers in parking and reversing.

In addition, the monitoring inside and outside the hotel must also be re-checked, and if there is a blind spot in the monitoring, the monitoring equipment should be increased in time.

Because the remaining kind of emergency is the kind of customer who deliberately touches the porcelain to find fault.

Some of them want to get free, while others want money.

Xu Zhuo had encountered this situation in Zhao Jinma's branch before, and now that there is an emergency in the store, it is natural that he can't help but take precautions.

These people use a variety of methods, but there are only a few common ones.

For example, secretly throwing things into the dish, suddenly foaming at the mouth and falling to the ground during the rush hour, or even worse, vomiting blood.

After they performed, they began to ask for money.

The minimum is three or five hundred, and the most is five or six thousand, anyway, if you don't give money, you can make a fuss.

For such people, in addition to increasing surveillance, try to photograph their horses' feet.

The solution Xu Zhuo could think of was......

Please Cui Yong.

The best way to deal with second-rate people and hob meat is to ask a more experienced second-rate and hob meat to come over.

And Cui Yong is the most suitable candidate.

"Brother Cui, have you been busy lately?"

"Business hasn't been good lately, I'm so idle, is there anything wrong brother?"

In the past, Da Jiang collected a lot of arrears, and the two of them went back and forth in the wind and rain for a while, and their daily lives were colorful.

Now that the account is about to be finished, he is idle in Linping City.

At first, it was okay, but it was not bad to find someone to drink and brag about.

But after a long time, I get bored.

"That's right, didn't I recruit some security guards in this store, I want you to help me take it for a month, so that they don't know how to deal with it if they encounter problems. ”

When Cui Yong heard this, he hurriedly agreed.

"No problem, no problem, I'll talk to your sister-in-law and drive over later, I'm about to get mushrooms out of my stay at home......"

Things went surprisingly well.

At three o'clock in the afternoon, Xu Zhuo had just held a full staff meeting in the store, and Cui Yong pushed the door and walked in.

It is estimated that he doesn't want to lose face to Xu Zhuo, so today Cui Yong is dressed very formally, with black leather shoes and black trousers and a white short-sleeved shirt.

If it weren't for his more social round-inch hairstyle and gold chain that were too eye-catching, at first glance, he would really think that he was a real estate consultant of a real estate company.

"This is Brother Cui, the new manager of the security department, responsible for all emergencies in the store, you encounter difficult customers at the front desk, as long as you feel that you can't handle it, call Brother Cui to deal with it. ”

Although the service is repeatedly emphasized to these girls, they cannot do everything in order to satisfy customers.

For example, those who take advantage of the opportunity to take advantage of the waiter, Xu Zhuo would rather do one less business than let them succeed.

As soon as Cui Yong arrived, he immediately took over the security work inside and outside the store.

In the early years, he had been in contact with all the industries he had traveled to the north and south, and in the past two years, he had opened a shop and a car repair shop, and he talked to everyone.

So in less than half an hour, I got acquainted with the security guards in the store.

This group of young Brother Cui kept shouting, and those who didn't know thought they had a friendship for several years.

After Cui Yong took office, he immediately applied to equip the security guards in the store with walkie-talkies, explosion-proof batons, shields and other security equipment.

"The quality of the walkie-talkie has to be better, because this one really needs to be used. Other things are bought for bluffing, just buy them as a model, anyway, if something really happens, we still have to call the police......"

Cui Yong was talking to Xu Zhuo about the equipment he wanted to buy, when a security guard hurriedly walked over.

"Boss, Brother Cui, there's an accident in the lobby on the first floor, you guys hurry up and take a look!"

Xu Zhuo was taken aback, it was only the first day, how could it be ......

[Pencil] This dog's day of emergencies came too quickly!

Still Cui Yong calm: "Don't panic, let's talk about what's going on first." ”

"There was a girl who brought a few people to live there, and the guests next to her couldn't eat because they jumped and jumped, and they almost got into ......a fight just now."