Jiang Xuepeng made three cups of tea and put down the iron thermos flask full of figure-8 holes, Yue Dong subconsciously glanced at the thermos flask.

The holes in the iron sheet are all left by the production of bicycle chains, and this era is so useful, simple, and quite good-looking.

The cup is the same as the one I used in the group, it is the enamel lid cup that is popular in this era, and it is printed with five red characters of "Bailong Mountain Scenic Area", which is a little thicker than that of stainless steel, and the temperature is dissipated relatively quickly, and it will not take long for the tea inside to be hot.

Jiang Xuepeng remembered that when he first came last year, he was a little puzzled.

"Brother Yue, on the day I came to report, they were at least friendly on the surface, but you are also the top boss, why are they still like this?"

"That's because you can't stop them, and I'm making them anxious. You sneak a glance to see if you're sitting down. ”

"Why didn't you sit down? Oh, that uncle? Huh, you really sat down!"

Yue Dong smiled.

Jiang Xuepeng then asked: "Brother Yue, you just said 'as long as he can sit down by himself, the matter will be solved', which means that he can more or less listen to the words?"

"That's just one aspect, not the point, more or less listening, it's still not easy to communicate. It is difficult for people to explain the reason when they are angry, and generally speaking, people's emotions are directly proportional to the level of the body's center of gravity. That is to say, the same person, the higher the center of gravity, the more likely it is to get emotional. So try to let the other party sit down and communicate, the lower the seat, the less likely it is to lose your temper, and the faster you will calm down, so that it is easier to communicate. ”

No wonder when he first came, Qu Lei asked him if he wanted to drink tea, he licked his lips like just now, but he refused very happily, it turned out that it was difficult to communicate with anger. If you wait for him to sit down and ask, will he also say help make a cup?"

"Not necessarily, that bag is so casually placed on the table in the complaint acceptance area, the taste must be even more incorrect, if anyone asks me, I won't drink it." He wanted me to solve the problem, of course, I didn't think it was good to refuse directly, the key is that I just said that you have good tea, and then gave him a choice of three choices, most people will choose one of them. ”

Jiang Xuepeng: "It's amazing, there is so much knowledge in making people sit down and make tea for people, I have to take a small notebook and write it down." ”

"Don't be poor, how long has it been like this? Why don't you fix it?"

"The three who complained that if they sat too comfortably, they would have to talk for a long time. ”

Yue Dong couldn't cry or laugh.

"What a strange reason? It's nonsense. Most of the people have precious time when they go out to travel, and a few of them are willing to run to this house and sit in this house? Who will feel despised to receive tourists with such a row of chairs, and they will not be even more angry? No wonder I hear you here every day like fighting. ”

Jiang Xuepeng scratched his head, "What you said seems to make sense." ”

"What does it mean to make sense? Empathy, Xiao Jiang, if you come to complain and entertain you with a row of chairs that look unstable like this, you must not think that you are disrespectful and do not handle personnel?

Although the room was large, the elderly tourist must not be able to hear it clearly. But muttering too much behind his back must make him feel uncomfortable, and it is not appropriate to leave him alone for a long time.

Yue Dong didn't ask Jiang Xuepeng about the details of Qu Lei's handling of the problem, anyway, it's not a big deal, can the reborn still be able to deal with it?

Yue Dong put the back of his hand on the outside of the cup to test the temperature of the water, picked up a cup in one hand, walked to the side of the elderly tourist, and put one of the cups in front of the other party.

"Uncle, it's still a little hot, let's just talk while shaking the cup, it can be cold faster. ”

The other party smiled, "The new leader is not very old, and his heart is really fine, thank you." ”

After the other party picked up the cup, Yue Dong picked up the "Bailong Mountain Scenic Area Complaint Acceptance Form" on the table, and first looked at the other party's name: Ni Zhongwei.

Yue Dong glanced at the unimportant information and quickly browsed the complaints.

Looking at this, Yue Dong is really a little unbelievable!

Just like Jiang Xuepeng said, it's really not a big deal, why can Qu Lei make Ni Zhongweisheng so atmospheric?

The reason is that Ni Zhongwei went to the public toilet outside a scenic spot, and when the water tank fixed above was automatically flushed, with a "whoosh" sound, most of the water poured down through the downpipe, but there was water splashing out on it and splashing on Ni Zhongwei's hair.

Ni Zhongwei asked the nearby staff in charge of sanitation to give advice, and the staff said that this kind of thing is normal, and he is not the only one who has encountered it, and the water in the water tank is not dirty water, so why is it so delicate.

I was chatting with the staff member, and when I saw that Ni Zhongwei had to apologize, he had a thorn in his words, hinting that he was stupid and wouldn't go far when he entered the public toilet.

A tourist who happened to pass by asked what was going on, and Ni Zhongwei felt that the tourist was purely to satisfy his curiosity, so he simply replied.

I didn't expect to chat with the staff member even more vigorously, saying that Ni Zhongwei didn't tell others about it, because he knew in his heart that it was not a big deal, and saying it would be regarded as a big fuss. If you can't meet this kind of thing, forget it, just think you're unlucky when you encounter it, and you won't lose your hair when you splash a little water, and you have nothing to do.

Although the staff didn't say anything more, he kept smiling at the person who helped him Ni Zhongwei, obviously not thinking that the person's words were inappropriate.

So Ni Zhongwei was angry in his heart, and inquired about the complaint team and wanted an explanation.

Yue Dong put the cup close to his lips and tested the temperature of the water, taking a small sip while pondering what Ni Zhongwei's appeal was?

Thinking about it, why is it just like asking for an apology?

Is it enough to come here on purpose and get an apology?

The staff member Ni Zhongwei complained about was not bad, but his performance made Ni Zhongwei feel uncomfortable.

Even if this old man is a little stubborn as Jiang Xuepeng said, and his temper is still a little anxious, Qu Lei will not even handle such a simple matter well, and it is estimated that it is still a matter of attitude towards complaints.

Yue Dong really can't think of other possibilities, so let's ask first.

Yue Dong put down the water glass, "Uncle Ni,"

As soon as Yue Dong's words came out, he stopped the next words.

Because he felt that something was wrong, he was very smooth when he only called the other party's uncle, and added his surname, how could it be like scolding people when he opened his mouth?

Ni Zhongwei burst out laughing.

"Does the leader feel like he's scolding me? It's okay, I'm used to it. ”

Yue Dong also smiled.

"Your surname is really not good to combine with the word uncle, I don't think the three words 'Uncle Ni' are honorific titles at all, I still call you uncle directly. Don't call me a leader, my surname is Yue, my name is Dong, that is, read the two words Dongyue of Dongyue Taishan upside down, you can call me Xiaoyue. ”

Ni Zhongwei nodded again and again.

"Your name is not ordinary. Yue's original meaning is a tall mountain, and since Yue Fei came out, it has become a surname with a very strong color of loyalty and righteousness, and it is even more admirable. East is the direction in which the sun rises, and has always been regarded as the direction of auspiciousness and justice in traditional culture. In "Zhou Yi", the earthquake is east, representing thunder and lightning, and thunder and lightning can be said to be the most colorful and shocking natural phenomenon. Dongyue is the first of the five mountains, and your parents must have placed great expectations on it when they came up with this name. ”

Yue Dong didn't expect his name to be so lofty, why had he never heard his parents say this? Is it the difference in culture and realm?

Unexpectedly, Ni Zhongwei even connected the thunder and lightning in "Zhou Yi", Yue Dong really hoped that he would detonate the thunder of operation and management in Bailong Mountain, and bring huge changes to the scenic spot that would affect the acquisition!