For a while, Feiliu Express also fell into a public opinion crisis because of this video.

Feiliu Express has moved other people's cakes, and it is normal to have this kind of video exposure and infinite magnification.

At this time, Gui Wuji jumped out to comment again.

He sprinkled thousands of words, commenting on the Feiliu Express from the Internet, from the macro situation, and from the perspective of driver and passenger disputes.

Although these words are all intended to discredit the Flying Express.

But when you think about it, what he commented is not unreasonable.

After the crisis of public opinion came out, the Korean and North Koreas found Niu Ba, Zhang Hu, Charlie and others for an emergency meeting.

Some time ago, because he had a lot of things, he didn't ask too much about some details of these products.

Just let Charlie call the shots.

"Mr. Cha, you are in charge of this project, what do you think?"

Han Chao also asked directly to the point.

"Mr. Han, although the driver is wrong, the passengers are also wrong. ”

"Besides, there are not a few disputes between taxis and passengers. ”

"It's clear that someone is playing on the topic. ”

Charlie also directly said his thoughts.

He didn't think there was anything too big wrong with his designs.

"It's true to play on the topic. ”

"But it also proves that our products are not good enough to give people the opportunity to solve problems. ”

"Your design, I can't say badly. It's just some service system judgment for dispatching, and it doesn't seem to be a problem. ”

"There's nothing wrong with being strict with the driver and giving the passengers a better experience. ”

"But it's not a good thing to be too strict, or to be too indulgent with passengers. ”

"We can't treat every passenger as a very understanding and caring customer. ”

"The rationality of the system cannot be relied on by the understanding of human nature. ”

"Whenever there is a loophole, there will be people staring at the loophole. ”

"Now it's the driver and the passenger who quarrel and don't let the next time, fight. ”

"In the future, if you encounter a violent temper, you will directly stab someone with a knife?"

"Or maybe some male drivers are interested in seeing beautiful women?"

"It's good that we can't make people bad, but as a product, we have to take into account any bad possibility. ”

"You know, if any possibility arises, the impact on our products is immeasurable. ”

Han Chao also said directly to Charlie.

As soon as Charlie heard Han Chao say this, he also realized that he was not thoughtful.

Unlike Gui Wuji, when the ROK and the DPRK put forward their opinions, they all talked about the facts and were reasonable.

"In this way, you first issue a statement that you will strictly investigate these things exposed on the Internet. ”

"Secondly, because of such an incident, we will also upgrade our products. ”

"Drivers generate revenue for our platform, and the passenger experience is also indispensable. ”

"In addition, the platform will be opened to taxis. Give the taxi a call window directly, and the pumping will be less, after all, they still have to pay the taxi company. ”

"But once the taxi drivers are in, we have to follow some rules. ”

"In addition, the rules for the driver's dispatch are designed again, and the latitude is multifaceted. ”

"You can consider the driver's travel time, the travel time of the morning and evening rush hours, and the platform will consider their driving behavior and other factors in multiple dimensions. ”

"Everything is analyzed based on big data in the background. ”

"Secondly, for the sake of passenger safety, we should take the initiative to graft with relevant official organizations. In case of emergency, both passengers and drivers can call the police with one click. ”

"Also, whether the driver of the platform has carried out a real-time face verification system. ”

"What if someone doesn't have a driver's license and just uses someone else's car and driver's license?"

"For the time being, it's good that we need a lot of drivers, but we can't relax the quality of drivers. ”

In addition, the system can record conversations in the car. When encountering customer complaints, the driver can appeal and call up the recording for judgment. ”

"Unreasonable and honest passengers, the driver can pull him into the blacklist. ”

"For those lists who have been blocked by multiple drivers many times, after verification, the platform can put forward a kind reminder, the reminder is invalid, the platform directly blacks him, and he no longer has the right to use Feiliu. ”

"In addition, consult with the legal counsel to see if there are any legal issues. ”

Before Charlie could speak, Han Chao said directly.

Niu Ba and Zhang Hu are still not surprised.

When solving problems, the ROK and the DPRK are always able to think of the fundamental issues.

That's all that matters.

But Charlie was still a little confused......

But when he thought about it, it seemed impossible to refute it.

"Mr. Han, will there be a problem of privacy infringement in this system recording?"

Charlie asked again.

"As long as there is no dispute and the platform does not call the recording, then everything is fine. ”

"So this requires you to communicate with the official and explain the stakes. ”

"Besides, in front of you, what privacy do you have for those who use our products. ”

"As long as you want to tune it out, what's the difficulty. ”

"This is also something that can't be helped, as long as it is not illegal, privacy or privacy is not a big problem. ”

"So when you design those systems, you have to write a good online version of the agreement, and let the user agree to it before you can use it. ”

"If you don't tick the box to agree, they won't be able to use it. ”

"Anyway, the agreement is so long, most people won't read it. ”

"The main reason for doing this is for future disputes. ”

"So many people in the entire Yan country use our products, let you go to see other people's privacy, spend that time, who wants?"

"So in our company, we also have to do it, and for non-essential reasons, everyone is not allowed to view other people's privacy through their positions. This is the red line. ”

Hearing Charlie talk about this, Han Chao added again.

Charlie was completely convinced.

Although the DPRK is not involved in the specific work of the product, what he said is on the main points.

Although some things are just small things, once these little things are magnified, they are really big things.

So this is also the biggest difference between myself and South Korea.

"Mr. Cha, in fact, you have done a good job in the overall architecture of your entire product. ”

"It's just that compared to Mr. Zhang's project, your project suffers more. ”

"Optimize it well, get it right, and hit Wuji's face directly. ”

Han Chao smiled again and said.

Niu Ba and Zhang Hu also smiled.

It's not terrible to have a problem with any new product.

The scary thing is that there is a problem that does not change and optimize, and simply thinks that others are making a big fuss and using the problem to play.

Constantly optimize the product, every change, users will see it, this is a good thing.

......

The public opinion crisis of Chaoba Technology's Feiliu Express, after the Feiliu Express issued a statement, the public opinion guidance has also been much better.

After all, these things are just a few examples.

Of course, the most important thing is the attitude of Feiliu Express, especially from the perspective of safety, which makes the official feel very good.

So the official did not make any negative comments on this matter.

The Flying Express is quite sensible......

The latest plan, which takes into account the problem of taxi drivers, has also promoted the development of the industry, knowing to take the initiative to seek official assistance at a critical time.

That's good.

The official also needs a sense of presence, and when the relevant person in charge makes a report, he will write this security issue into it, which is another breakthrough and a meritorious achievement.

Presence is still important.

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