"Huh? this ...... I don't think I'm going to get rid of them, right......? They just ...... It's lazy, but it's over if you reprimand them a few words, and it's a bit too harsh to expel them directly......"

Chen Wei was a little embarrassed, and always felt that it was because of his own reasons that Lian Yingying had to quit those salesmen.

Lian Yingying shook her head and said: "The salesperson is the face of a real estate company, they are directly facing customers, and their service attitude directly determines the customer's impression of us." What you just said is right, we Jinshengda is just a small local real estate enterprise in Yunzhou, its own strength is not as good as those large real estate enterprises, if we do not pay attention to these details, then what do we take to compete with those large real estate enterprises? Now the real estate industry is hot, there is no problem, but once the real estate industry cools down, then I am afraid that our Jinshengda will be the first to die! Therefore, I must take precautions, be prepared for danger in times of peace, vigorously rectify the company's spiritual outlook, improve service attitude, and establish a brand image. Laying off those people is the first step, and I want everyone to realize that only by taking every customer seriously can they stay in Jinshengda!"

When Chen Wei heard this, he couldn't help but nod and said: "What you said makes sense, as far as my own personal feelings are concerned, before I bought a house, I also checked a lot on the Internet, and I know that although Jinshengda is a local real estate company, the development of several communities is very good, whether it is the quality of the house or the community environment, it is not much worse than those big real estate companies." That's why I took Shuiqing Muhua Community as one of my target properties to buy a house. Yesterday I went to the City Garden and Sunshine Town to see, the City Garden salesmen, the attitude is also very poor, but they at least do a good job on the face, such as the security guards standing guard outside, there are waiting salesmen, then the customer looks, there is a sense of tallness. Moreover, the interior design of their sales office is also very magnificent, from the sand table model to the entire planning map, and then to the model room, it is very perfect. Even if the location of the Sunshine Town community is not as good as the city garden, I think many customers will consider Sunshine Town more because of their service attitude, at least I am like this. Finally, let's talk about Shui Qing Muhua's side, first of all, the hardware is not as good as those two. Of course, this is the limit of its own strength, and this does not have to be compared with others, but, at the very least, this service attitude must keep up, even if it is not as thoughtful as others, but at least it can't be ignored? Just like me, when I saw this sand table model, I was really tempted, but I wanted to know the specific situation of this house, but I couldn't find anyone to ask! I went to the service desk to ask them, and asked me to pay, if I didn't pay, let me go, what kind of service attitude do you say? To say small, this is lazy, not dedicated, to say big, they are smashing your Jinshengda's signboard, is ruining your foundation!"

Lian Yingying listened silently, nodded incessantly, and then said: "If I hadn't suddenly remembered to come over and have a look today, and I happened to meet you, maybe I would never know about these problems." My dad rarely cares about these things, he is only busy socializing, socializing, talking about business, talking about cooperation, and really doesn't have much energy to take care of these things, basically let go of the people below to do, he only looks at the final sales results, and doesn't care about the process at all. As for me, I have been going to school before, and I have just recently joined the company to take over some affairs, and I have no experience, so I was deceived by the people below in a few words. This incident can be regarded as a wake-up call for me to understand that to manage a company, it is not enough to just sit in the office and listen to the reports of the people below, I have to come down and see it myself. ”

Lian Yingying said, led Chen Wei to the rest area, and sat down.

A salesman hurriedly brought two glasses of water and sent it over, it was that Xiaoru.

Even Yingying ignored her, looking indifferent.

Xiao Ru looked at Chen Wei with a bit of begging eyes, and Chen Wei smiled at her.

After Xiao Ru left anxiously, Chen Weicai said: "It's not easy to manage a company. For example, today's incident, you were angry, and dismissed those salesmen, and even dismissed that Mr. Yang, but you think that this is really good for the company? Is the problem really solved? You just said that you want to promote that salesperson to be a supervisor, I don't know much about that person's ability and temperament, but if you just because of her performance, to give her a promotion, is this a bit hasty? Are you sure, is her ability qualified for the position of supervisor? In addition, now is the critical period of new real estate sales, will it affect normal sales if so many people are rashly dismissed? What is Mr. Yang's popularity in the company? Once Mr. Yang is dismissed, will the other employees of the company be centrifuged? Will they be more negative? Although I have no experience, I know a truth, there is no rule without rules! To manage a company well, we must rely on mature and perfect rules and regulations, rather than relying on the leader's personal joy and anger to make decisions!

Lian Yingying listened to Chen Wei's words and was silent.

After a while, he said: "What you said makes sense, I was really too impulsive just now." It's just that if you don't dismiss a few of them, then won't you be angry in vain? When I think of their attitude towards you, I can't be angry myself, let alone you!"

Chen Wei smiled and said, "Speaking of which, it turns out that you are angry with me, so you have to quit a few of them? ”

"But ......"

"No need, you listen to me, for Mr. Yang, you have to be gracious and powerful, lest she think that you have no experience and are so confused. For the others, the punishment is certain, but there is no need to expel them, just teach them a lesson and let them reform themselves. In this way, they will feel grateful and may be more dedicated to their work. Of course, if they still don't repent, it's not too late to dismiss. And the salesman just now, to reward, heavy rewards, but don't promote excessively, lest she flutter, you can observe her more, if she does have that ability, then promote. In addition, some of the company's rules and regulations, reward and punishment system, must also be improved, and supervision measures must also keep up, lest Mr. Yang treat this as his own home, and he can come and leave as soon as he wants!"

Chen Wei directly interrupted Lian Yingying's words and said.