Half an hour later, all the members of the two village committees, Mo Haichang and Huang Yanping, plus other management employees who came back from other places to apply for the wisteria company, plus the four captains of the planting staff, sat in the multimedia classroom of the village primary school.

There were more than 20 people, and the meeting room of the village committee could not sit at all.

Eating fruit drinks, it was polite and self-introduction, and then the discussion began.

Yang Hongliang introduced the various situations, infrastructure projects and progress of Yangtian Village, Yao Yao introduced the various plans and projects of Wisteria Blossom Company, and the various supports it has received so far, while Huang Yanping began to give an overview of the financial and expected matters sorted out in the past two days.

The six of them all seemed to turn a blind eye to Long Peng, who was sitting on the side and rarely made a sound, and asked Yao Yao and them all kinds of questions, from the formulation of company rules and regulations to the disposal of garbage, so that Yao Yao and they were often speechless.

If it weren't for Long Peng Peng eating fruit on the side, Yao Yao and the others would almost think that these six people who had not revealed anything except their names wanted to seize power.

After coming to their senses, everyone was embarrassed and ashamed, it turned out that they really didn't know anything about business management.

At four o'clock in the afternoon, the discussion finally came to an end, and Yao Yao and the others were also relieved.

The six of them discussed in a low voice in the corner for more than half an hour, and Ling Yun, who took the lead, stepped up to the podium and nodded to Long Peng.

Long Peng stood up and said to the people who had already quieted down: "Ling Yun is the right-hand man I invited, temporarily serving as the vice president of Wisteria Blossom Company, and the time plan is three to four months. During this period, he will lead Wisteria Blossom Company to improve its regulations and structure, and promote the company on the right track. ”

Yao Yao looked at the woman in her thirties on the podium and took the lead in applauding, and the classroom immediately applauded.

Ling Yun smiled and nodded, and waited for the applause to calm down before saying, "Thank you for speaking freely just now, so that we can have a preliminary understanding of Yangtian Village and what we need to do." ”

"According to the situation of Yangtian Village and the functions of Wisteria Blossom Company, I plan to establish ten departments for Wisteria Blossom Company, including administration, finance, product, operation, catering and entertainment, security, quality control, logistics, procurement, and gardening. ”

"Administration, finance, catering, security, procurement are not to mention. Logistics includes logistics, environmental clean-up and medical support, all of which can be outsourced. Gardens need to hire a qualified team. ”

Yao Yao: They all nodded at this. Yangtian Village mainly relies on wisteria flowers and other plants to create scenery, and it is conceivable that the village will be full of all kinds of flowers and trees climbing vines, which need to be maintained all year round, and it will definitely not work without its own garden team.

"I focus on product, operations and quality control. ”

Ling Yun wrote three names on the blackboard: "In addition to the hotel business, the product is the company's main source of finance, according to the introduction just now, the current product types of dim sum, flower tea, traditional Chinese medicine and a variety of flower seedlings, all the stores of these four departments are under the jurisdiction of the product department, and at the same time there is a research and development center to develop a variety of related products." ”

The operation department is the window of Yangtian Village to the outside world, under the jurisdiction of publicity, entertainment, public relations and portal departments, responsible for coordinating and formulating all emergency response and various forms of activity plans. ”

Ling Yun said it concisely and to the point, Zhang Laozuo and the others could understand it.

"Finally, and I think it's the most important quality control department. ”

Ling Yun's tone became a little more solemn: "It is quality control, in fact, it is service and quality supervision, whether it is hotels, stores, pharmacies, security services, or product quality, employee dress, environmental hygiene, as long as it is related to the public, the things shown to the public are within the scope of supervision of the quality control department. ”

Hearing Yang Hongliang's words, they were all stunned, and set up a special department to provoke their own people, which ......

Except for Yao Yao, the members of the two village committees all looked at each other, and they couldn't accept this way.

Yao Yao glanced at Long Peng, and saw that he was munching on a big banana, and he didn't mean to speak at all, so he had to sigh secretly in his heart, and stood up to be this villain: "Please think about the situation in Yangtian Village and the purpose of the establishment of this department." Everyone knows that after removing some people with higher education and rich experience, what kind of employees are the wisteria blossom company?"

Yang Hongliang and the others were stunned again, and finally realized something, Yao Yao said again: "They are all villagers, all villagers who have reached the level of Chinese at the beginning of primary school, and have not been out many times. In order for Yangtian Village to become a top tourist area, good service is the first priority, so we will send so many people to do special training. ”

"But the training only gives them the relevant awareness concepts and skills, to do a good job, to meet the various situations we will face in the future, all kinds of service awareness and skills need to be strengthened, transformed, and then form a set of standards, so that tourists can get the best and consistent service. ”

"This must be constantly supervised and corrected by the quality control department, otherwise, with everyone's awareness, it is estimated that it will become perfunctory and mere formality in a few months. If our service is getting worse and worse, and the product is getting worse and worse, whether the guests will come back is still secondary, and as soon as we go out, our reputation will be broken, and no one will want to come. ”

In this case, Ling Yun can't say it, Long Peng is not easy to say, only Yao Yao, Yang Tiancun's own person, can make Yang Hongliang feel deeply and listen to it in his heart.

"Secretary Yao is right. Mo Haichang stood up and said: "When I was in the property company before, the company also paid great attention to service, if there was an employee with a bad service attitude, it was easy to quarrel with the owners, and even eventually it would evolve into a confrontation between the owners and the property company." This is something that could have been avoided. ”

Huang Yanping on the side and several other people who came back from working outside also nodded their heads in agreement, they are basically people who have returned from various big cities, and they have a deep understanding of the importance of high-quality and standard services.

Yang Hongliang and the others all fell into deep thought, and the more they thought about it, the more they felt that what Yao Yao said was reasonable.

They hope that Yangtian Village will continue to prosper and that tourists will come and go.

But to do this, the beautiful scenery is just the reason to come for the first time, and it is necessary to have a good experience if you want to remember it.

It depends on a variety of high-quality services that make people not only want to come again, but also call their friends to come along.

"Bang Bang Bang ......"

Fang Yaohua took the lead in applauding, and immediately brought the others to applaud together.

"All the hard work, Miss Ling, you guys. ”

Yang Hongliang stood up and bowed his hand to Ling Yun, his face full of shame: "We have a low culture, it is easy to drill the horns, and it is easy to erase the situation. In the future, I will ask you to help put the atmosphere in order. ”

"Village Chief Yang is polite. ”

Ling Yun nodded, looked at Long Peng, and saw that he didn't mean to speak, and continued to talk about various detailed matters about the Wisteria Blossom Company.

Chapter Seventy-Eight