Chapter 712: The First Experience of a New Guest
If you really want to say who is most looking forward to the opening of the visitor center of the new ranch, perhaps the merchants and officials of the county where the ranch is located should be more looking forward to it than tourists. The visitor center opened early, and the hotels and restaurants in the small county town will do better.
Although the facilities of the visitor center are very complete, for many tourists from other places, how can they not visit the nearby county town when they come to the ranch?
In order to cope with the possible wave of tourists in winter, the local government has also made corresponding plans in advance. Now the visitor center is in trial operation, and the first batch of 1,000 tourists is welcomed, just so that the local government can also test the results of this time.
Zhuang Haiyang and his wife, who have not left, stayed in a private resort built separately by the ranch, and also planned to see the situation of this trial operation. A large amount of fresh seafood has also been transported to the ranch restaurant as food for tourists.
Like the Heirloom Farms Visitor Centre, the Ranch offers two types of dining, one being an affordable buffet. There is also the expensive ingredients and drinks for high-end diners.
Many old members of travel companies see that the à la carte restaurant in the visitor center also provides premium heirloom red wine, and even the Scalper Supreme Steak and Angus Supreme Steak that need to be booked when going to the Food Treasure Pavilion are available.
Seeing these messages on the official website, some guests who can't book a place in the Food Treasure Pavilion directly choose to register as a member of the travel company. On the official website of Fisherman's Travel, tourists who have been informed that they will have the opportunity to order red wine and steak.
Compared with the Food Treasure Pavilion, the Fisherman's self-operated restaurant is really rich in ingredients!"
Knowing from the staff that many diners applied for the reason, they actually came for the food, Zhuang Haiyang also cried and laughed: "Priority review of domestic tourists, if there are foreign tourists, try to ask some of their itinerary clearly." ”
"Yes, Mr. Zhuang!"
On the day of the trial opening of the visitor center, many people could feel that the number of private cars on the roads of the small county town had increased significantly. Fortunately, the local government arranged for the traffic police to go on the road in advance to ensure that the road into the county will not be jammed.
The Fisherman's Company's reception vehicles also arrive early at the nearest airport and train station. Many tourists who take trains and planes get off the plane and see the employees of the travel companies who have come to pick them up.
Seeing this scene, many tourists were surprised: "Your service is very thoughtful!"
"As a privately owned travel company, our company's primary focus is the visitor experience. Since you have spent money and ordered the reception service, then we will definitely provide you with the most thoughtful service. Sir, Miss, please!"
If you don't want to wait on the minibus, the receptionist will also arrange for them to rest at the airport café. A complimentary cup of coffee is provided, and if the visitor needs to order something else, he will naturally pay for the corresponding cost.
With the reputation of the heirloom ingredients, the airport's cafes and restaurants are willing to cooperate with Fisherman's Travel Company. Just offering a free cup of coffee can also increase foot traffic and even more turnover.
Wait for a maximum of two hours, even if the minibus does not receive many passengers, the bus will still depart on time. Visitors whose flights are delayed will also have off-duty vehicles waiting. Visitors who receive this will be informed in advance.
If the tourists are not willing to wait and insist on rushing to the ranch immediately, the receptionist will also send a car to the ranch as soon as possible. It's just that in the customer rating of the travel company, his hospitality level will be downgraded.
This internal rating will make it more difficult for visitors to apply for admission to their farms and ranches the next time. To put it simply, someone else can apply once, but he may have to apply many times.
In Zhuang Haiyang's words, people who don't know how to understand the hard work of others should be too polite?
Although this is an unwritten rule, the domineering side of the Fisherman Company can also be seen. It can provide tourists with excellent and thoughtful services, but will not condone tourists' gains. Unreasonable guests will not be accepted in the future!
Many old users know this and are often willing to cooperate. Moreover, while waiting, they can also enjoy the fruits brought by the receptionist. These fruits are all high-quality fruits from the ranch plantation!
Even many new users suddenly realized when they got on the bus: "Ah! I finally understand why you don't go to the café, but prefer to sit in the car and wait." You guys are too cunning to know how to warn you. ”
"Haha, when there are more people waiting in the car, won't we get less fruit? Once upon a time, we also suffered this kind of loss like you. Let's just say that the receptionist is too cunning!"
The receptionist, who was teased by the old users, also pretended to be wronged: "We don't have any reservations about each guest, and tell each guest the standard of hospitality that can be obtained by waiting in the car and waiting at the café, and the choice is in the hands of the guests, isn't it?"
"Oh, oh, that's careless, if I come here next time to play, I'll be in the car and wait." Compared to the coffee you drink, these fruits are still more delicious. Can I eat these fruits on this trip to the ranch?"
In order to entertain the tourists who came this time, our boss also specially mobilized a batch of high-quality fruits from the Nanzhou Ranch. The fruits I brought this time were all grown in the ranch greenhouse. ”
"Wow, is the fruit all free?"
"If you choose the buffet, you can pick up two fruits for free. It's not that we're stingy, it's that the fruits of our pastures don't have enough exports at the moment. This time, it was the proprietress who spoke, and the share squeezed out of the farm!"
"Boss lady, it seems that your boss lady is more atmospheric than the boss!"
When the new user said this, many old users smiled and said, "That's natural! The fisherman guy still loves the fisherwoman very much." Although this travel company is owned by Fisherman, it is all owned by Fisherwoman, right?"
"This guest is a regular customer at first glance! When you get to the ranch, I will definitely apply to the proprietress and reward you with two apples." ”
New users who heard this thought that there was no difference between this reward and coaxing children. But the old user said happily: "This is what you said, I can remember your work number, if there is no apple, I can complain!"
"Ahh The company can be where it is today, thanks to your support!"
I am an old man who witnessed the rise of the fisherman, and he was the first to open a small fishing boat with the fisherwoman to fish in the live broadcast, and I have a reward and attention. Even if you were on an overseas ranch before, I've been there!"
"Then the gentleman should be a gold member, right?"
"Hey, you're wrong! I'm a Diamond!"
Depending on how much the tourists spend with the company, the fisherman's company will also rank these customers. The more you spend, the higher your membership level, the purchase privileges you can enjoy and discounts, which will naturally be better than ordinary members.
Conversations like this take place on every minibus that receives tourists. During the whole process, the receptionist was full of witty words, talking and laughing with tourists, and giving tourists a little surprise from time to time, so that tourists did not feel that the trip was long at all.
When the minibus arrives outside the ranch, the receptionist also informs them that they will take the reception vehicle inside the ranch, pass through security and enter the visitor center. Although I felt that the procedure was a bit complicated, the tourists who applied were very cooperative.
Looking at all the reception vehicles, they are all electric golf carts, and one car can transport more than ten tourists. As soon as the guests are full, the reception van starts to go to the visitor center. The remaining empty cars will also be quickly replenished.
The whole process seemed to be orderly, and there was no fear of crowding in the queue. On the way to the visitor center, the golf cart will also pass by the edge of the ranch, giving visitors a clear view of the ranch.
"Wow, what a beautiful pasture! Those cattle are so cute!"
"yes! look, there are a few foals over there!"
Drivers who come to the edge of the ranch deliberately reduce their speed to give visitors a chance to take pictures. When someone asks to stop, the guide on the car will tell you that in order to avoid road congestion, it is still not possible to stop and take pictures.
Of course, in the rest of the itinerary, tourists also have the opportunity to visit and even enter the ranch. If you want to take pictures, there are still many opportunities. After explaining, most of the tourists were very cooperative, and then arrived at the visitor center smoothly.
Seeing the parking area and the waiting row of receptionists, many tourists sighed: "This service attitude is good!
"It's normal! Fisherman's travel companies may charge more expensive than some travel agencies, but they do do a more formal and professional service than many travel companies. Getting here is almost the same as staying in a hotel. ”
When new users express their feelings, old users will also say good things for the fisherman company in a timely manner. Fisherman's Travel Company attaches great importance to civilized travel. While treating all visitors equally, we will also reward some visitors who have contributed to the company.
This kind of reward may be a small gift from the fisherman's company, but it still surprises many tourists who receive the gift. In addition to small gifts, it is a reward of points. The higher the rank, the more privileges you can enjoy.
And this privilege is not limited to Fisherman Travel, but other brands under Fisherman. Perhaps because of this, many new users who come to Fisherman's self-operated destinations for the first time find other tourists friendly.
Most of the receptionists who wait for a long time are responsible for two or three guests, ask for their reservation numbers, and then introduce them to the rooms in the visitor center. Visitors are invited to check in to the visitor center after they have made their choice.
Seeing that the room standard of the visitor center is no worse than that of a star-rated hotel, many tourists also feel that the charging standard of the fisherman's company is still relatively reasonable. It will also make visitors feel that their money is still worth it!