Ma Zhixia said indifferently: "Consumer complaints? That's nothing, Yang Fei's white laundry detergent often receives complaints, some are unreasonable, some want to make money, even if there is a real problem, just deal with it." ”

Smith's face was strange, and he slowly put down the microphone: "It's not a few complaints, it's not dozens or hundreds, it's countless complaints! Many, many, understand?"

Ma Zhixia was full of excitement, and had a premonition that something was wrong, so he hurriedly asked, "What's the matter?"

Smith leisurely spat out two words: "Inferior." ”

Ma Zhixia said: "This is impossible." The batches of natural soap powder we produce are used to open up the market and compete for market share, and all the raw materials provided by BASF are used, and with BASF's reputation in the world, it is impossible for them to give us defective products. ”

"There's no problem with the raw materials, there's no problem with the control of the production process, and I trust my people," Smith said. So, what's the problem? Formula?"

Ma Zhixia was once again suspicious of Smith, and couldn't help but blush, and said: "Formula? That's impossible to go wrong, Yang Fei uses this formula! I dare to use personality as a guarantee!"

Smith frowned: "Oh, Mr. Ma, I'm not questioning you, but can you tell me what the problem is?"

"I'm going to look it up. Ma Zhixia said, "You must be able to find out." ”

Smith spread his hands: "We don't have time, Mr. Ma, the call just now was not from our after-sales service, but from the National Quality Inspection Bureau, and consumers have complained to the Quality Inspection Bureau, and the number of complaints is still very large." ”

Ma Zhixia was shocked: "How can these consumers be like this? Then there will be no trouble, right?"

Smith tapped his forehead with his hand: "It's a big trouble." In addition, all of our natural soap powders can no longer be sold, notify all dealers, and all of them will be removed from the shelves and returned to the factory. ”

"Mr. Smith, do you have to do this? Our losses will be enormous. Ma Zhixia felt incomprehensible about Smith's decision, "The produced ones are sold out, and there is no need to take them off the shelves and return them to the factory, we just need to improve the next batch." ”

"No, I don't think so. Our company is not a small business, we are a world-renowned enterprise, and the credibility of the brand is more important than making money. If you lose tens of millions, you can earn it back, but to establish a good brand image, spending hundreds of millions may not be successful. Smith waved his hand vigorously, "This batch of problematic soap powder must be removed from the shelves and returned to the factory." ”

Ma Zhixia said: "Mr. Smith, I have a suggestion that can make the company suffer less losses. ”

Smith asked, "What advice?" At this time, you don't want to sell it, and you have something to say. ”

Ma Zhixia said: "We can sell this batch of soap powder to counties, towns and rural areas, where people are not very particular about buying things, as long as they are cheap." We can dump to backward areas, and we can definitely sell them at cost price. ”

Smith didn't think about it, so he vetoed: "I absolutely can't sell problematic products to consumers! Mr. Ma, you immediately go and find out what the problem is, and I want the results within 24 hours! I'll solve the other things, OK?"

Ma Zhixia nodded in agreement and walked out, thinking that foreigners are really solid eyes, a tendon! Tens of millions of goods are returned to the factory for scrapping?

He didn't have the heart to worry about Smith anymore, he had to find out the cause of the poor quality of the soap powder as soon as possible.

Back in the office, Ma Zhixia called his most powerful assistant Luo Hongcai over and told him what had just happened.

Luo Hongcai pushed his glasses and said in surprise: "Impossible, there is no problem with the formula and process, the raw materials and machines are the same as those of the Beautiful Daily Chemical Factory, they are all imported, and it is impossible to be worse than theirs." ”

Ma Zhixia said: "There is not much time for us above, and we must find out the reason as soon as possible." ”

Luo Hongcai said: "I'll take the soap powder to the laboratory." ”

Ma Zhixia said: "Don't use this batch of powder in the factory first, now there is a problem with the batch on the market, you send someone to the supermarket outside to buy back a few bags and come back for analysis." ”

Luo Hong answered and left.

Ma Zhixia sat on the chair and pondered for a long time, but he couldn't figure out what the problem was.

He never dreamed that Yang Fei would do tricks and tricks in formula technology, and it was very hidden, which caught him off guard and couldn't think about it.

At this moment, Yang Fei is by the hot spring pool, enjoying the beautiful scenery of spring.

Jiang Xiaojia and Fuwa came back, she held a large bouquet of Yingshan red in her hand, picked the flowers with her hands, stuffed them into her mouth, and ate them with relish.

Jiang Xiaojia refused to eat flowers at first, but under Fuwa's repeated gluttonous demonstrations, she started her first attempt, and then she was out of control and fell in love with the sweet taste of Yingshanhong.

"Brother Yang Fei, it turns out that this flower can be eaten!" Jiang Xiaojia picked a piece and handed it to Yang Fei to eat as if she had discovered a new continent, "I have washed it in the mountain spring water, you can eat it with confidence!"

"Can this really be eaten?" Yang Fei also grew up in the city, and he really had doubts about whether this flower could be eaten, so he looked at Su Tong.

Su Tong said with a smile: "Our rural children have been going up to the mountains to pick food since they were children, and we haven't seen anyone get any disease. These are just flowers, and like tea, they are wild in the mountains, so they can't be acutely ill, right?"

Yang Fei tried to eat a slice, the flowers were crisp, and there was a faint sweetness when chewing.

"It's quite delicious!" Yang Fei said while eating, "You children in the mountains are so happy, you can eat so much game, we city children, you are not allowed to eat this, you are not allowed to eat that, childhood is not as happy as you!"

Su Tong said: "You are called born in the blessing and do not know the blessing! Who doesn't want to be a child in the city? ”

Fuwa said: "I'm not a child in the city! It's not fun in the city, I heard Jiang Xiaojia say that she is in the city, and she is locked up at home all day long, and the adults don't let her go out to play, for fear that something will happen!"

Jiang Xiaojia said: "Originally, I used to think the countryside was dirty and didn't like the countryside, but now I start to like it, it's so fun here!"

Yang Fei smiled smugly at Su Tong: "How is it?"

Su Tong pursed his lips and smiled: "Today's children have changed. ”

After dinner in the afternoon, Yang Fei took Jiang Xiaojia back to the city.

Su Tong wanted to stay in the village for one more day because of something at home.

Jiang Xiaojia sat in the car, her little hands kept scratching her body.

At first, Yang Fei didn't pay attention, but when he saw that she kept scratching and the scratches were still very heavy, he asked, "What's wrong?"

"It's so itchy, all over the body, itchy, itchy. Jiang Xiaojia curled her mouth and said unhappily, "I've never been so itchy." ”

Yang Fei realized that something was wrong, and lifted her sleeves to take a look, only to see that her arms were full of red rashes!