At seven o'clock in the evening, except for Xiang Wei and a few couriers who sent the software park did not come back, the rest of the employees were there, the point was a little small, everyone stood together and was crowded, awkward, from left to right on the stage, Manager Wang, the small supervisor, Li Shiyi, the reserve supervisor, and the bald head of the global center was also there.

Li Shiyi said with a dark face: "Don't be noisy, what are you doing, one by one, the leaders are all present, give me some face, wait patiently for those employees, you must be full of people before the meeting." ”

The people below didn't give face, what should be said, what should be blown, everyone thinks, it's not you Li Shiyi to pay us a salary, most of the noisy people are not very good in the area, there is no need to buy Li Shiyi's so-called face, after about ten minutes, everyone is back, and the people in the point department are all here.

Li Shiyi said: "Let Manager Wang announce to us the relevant matters of Double 11 and the precautions, everyone is welcome." ”

No one applauded, there was no voice, and Manager Wang was very faceless, but he still had to talk about it, because this was work, and if he didn't say it, there was a problem, and he had to take responsibility.

"Hello brothers, today is a special day, everyone knows about Double Eleven, Singles' Day, I don't know what wind is blowing, the so-called Singles' Day has become a shopping festival, Tmall shopping carnival, four links cover 62% of the volume, what is left Jingdong, home delivery, Debang, There are also some small express companies accounted for a part, we all know that our SF is mainly commercial parts, e-commerce parts account for a small proportion, some clothes, shoes and bags and the like, to be honest, there are very few, here I want to say that the staff of the community may be a little lucky, because double eleven in addition to our usual normal five buses, at any time at night, the opening of the community must be sent, involving the assessment of the district department, I understand the brothers, but I can't help it, there are many people who have wives and children at home, the peak is expected to buy about the thirteenth to the fifteenth, and the quality of the delivery is guaranteed at the same time as before, don't trouble us, I don't want to hear complaints about the operation, not to mention the service class, go directly, I won't be merciful, SF Express is more concerned about the staff, there is dinner every night, the dumplings will not be less, everyone eats well, works hard, earns more money, and sends the office building that is the A4 area, Double 11 does not have much impact on you, do your job well, I don't want to see you make mistakes, then I will be ruthless, I wish our Fulong community points to spend the Double 11 easily, thank you!"

A small number of people applauded, Manager Wang felt blushing, the staff didn't slap him in the face, they didn't take him in their eyes at all, so that he was embarrassed.

Li Shiyi came again, hated everyone, and said: "What Manager Wang said just now is the key, I will make a supplement, everyone pricks up their ears and listens carefully, I will double the responsibility if there is a problem, some employees feel that it is not Double Eleven, it doesn't matter, I don't take it seriously, I tell you, I treat everyone equally, as long as there is an operation class, I will personally assess, and I will resolutely not consider it when redividing the area next year, and the service class will get out directly, no matter what you are, first, everyone takes out their own terminal equipment, look at the application function, Baidu map, Dialer, SMS, Calculator, Notepad, Contacts, Browser, Voice Recorder. The handover, delivery, pickup, checking, marking, payment, electronic waybill, pick-up of the page operation interface includes (sender information, arrival information, telephone, waybill number, product type: the next day, the next morning, the next day This is the previous one, and now the terminal has been changed to standard express, general express, and voice input. Throw away the weight, the child and mother pieces, etc., and I want to remind you, every time there is a door-to-door courier, I am not there, forget it, I found that is that, I don't want to accept sorry for your area today, don't run, the outside of the piece is too much, I'm afraid to fill you, put some for you. ”

Li Shiyi said a bunch of nonsense, all browsers have been said, my ghost, I usually use browsers, I don't have it.

Li Shiyi did not feel that she was inappropriate at all, and continued: "SF's service principles: one principle (the customer is always right), two improvements (constantly improve service awareness and service skills), three requirements (treat customers with civilized and polite requirements, deal with problems with realistic facts, treat work with enthusiasm and initiative), and four hearts (receive customers enthusiastically, answer questions patiently, and work seriously and carefully). Five to (mouth to be sweet, smile to be sincere, belly to be big, reasons to be few, action to be fast). ”

There were people down there who couldn't help but laugh, including me.

Always remember that as an SF courier, we should always keep in mind the concept of "customer first", respond sensitively to every demand of customers, regard accepting the customer's express entrustment as a commitment, regard punctuality, completeness and safe delivery as a responsibility, and turn customer satisfaction and joy into the goal of our next effort. Next, pay attention to prepare your own tools: the backpack is not clean, don't carry it out like a food, including the items should be complete, tidy, orderly, and easy to access. Large and small tapes, small medium and large extra-large, transparent sealing tape, pen, ballpoint pen, knife, spring scale, internal service manual, waybill, sticker, waybill sheath, invoice, raincoat, woven bag, trolley, rubber belt (for strapping). In addition, express mail sent to government agencies, departments, post offices and other sensitive departments is not allowed to be collected. If there is a low-level operation class, think about the consequences, throw me lightly I will explain simply, per kilogram of volume greater than 6000 cubic centimeters, large volume and light weight of goods, according to the International Air Transport Association regulations, the chargeable weight of air parts according to the length, width and height of the cargo divided by 6000, irregular cargo including cones, cylinders are calculated according to the cube, calculated length, width, The maximum size of the three directions is calculated, and the calculated weight of non-air parts is calculated by halving the weight of the same volume of air parts, I have said it so clearly, I hope you will listen to it, the assessment of Double 11 is very strict, stricter than usual, and there must be a problem to be doubled to deal with accountability, so we must be careful in the process of sending the piece, what else is the problem?"

There is no reaction below, maybe it was all finished by Li Shiyi, and I don't know what to say.

Li Shiyi seemed to think of something, and said: "Special reminder, if there are deliberately difficult customers, what kind of cooked food to send, Compression tanks and the like, all refuse, report in advance, you can be exempted, remember to report in advance, no report or late, yourself are responsible, on duty issues, during the double eleven period everyone has no vacation for two consecutive weeks, the first week every day at five o'clock in the morning to the point of part of the goods, remember that it is everyone, no exceptions, I will guard you, that if you are late, sorry, after the autumn accounting, I also want to appreciate the salary increase, do not give me trouble, everyone is better, give me trouble, everyone is not happy, I hope you cooperate, and then cooperate, just say so much。 ”

Someone below whispered, go to work at five o'clock in the morning, and work overtime at night to deliver the mail, who can stand this, this is not a whole person, fuck, I can't help but burst into foul language.

Finally, the little supervisor reported the collection of last month's month-end customers, if you can't receive the money from the month-end customers this month, you can come in, you must complete five praises every day and send them in the group, count at any time, you don't do it, you don't finish it, be careful, unload and be lazy in your eyes, settle accounts after the autumn, Chen Yong's area is replaced by maneuvering (the kind that can run in any area).

It's just scattered, the delivery of the pieces, the duty of the duty, tomorrow morning at five o'clock.

It was almost ten o'clock when they returned to Country Garden, and Jin Wenhui and Zuo Mi were watching the romantic drama performed by Hunan Satellite TV on the sofa.

"Why did you come back so late?" Zuo Mi said curiously.

"It's not because of women. ”

"Woman, did you hook up with that woman again?"

"What, tomorrow's Double Eleven, it's all because you women buy, buy, buy, buy, Ma Yun is making money, and the courier will be miserable, let us see you at five o'clock tomorrow morning, and whoever dares to be late will be punished twice." ”

"Ah, why are you leaders like this, you're very tired of delivering couriers, and you got up so early, did you bear it?"

"Then what's the solution, the people at the bottom are like this, only obey, don't want to do it and welcome to get out, this is what the leader told us. ”

"Why don't you do it, go to work with Sister Wen Hui, or come to OCG, how easy it is. ”

"It's not time yet, at least finish this year, Chen Yong hasn't come out yet, I'll discuss it with him when he comes out." ”

"Okay, then go to bed early, you'll be there at five o'clock tomorrow, or how about I send you?"

"No, no, girls have to sleep more, their skin is good, and I'm a big man who gets up by himself. ”

"Okay, I wish you a smooth Double Eleven, I'll buy and buy with my sister later, haha. ”

"How good it would be if I were Ma Yun, looking at the white flowers, I was excited. ”

Regardless of what they continued to say, I went straight to the bathroom to take a shower, and while lying on the bed, I received a few messages in my hand, Xue'er's, Tangtang's, and Yan Musk's.

Xue'er and Tang Tang both asked me to pay attention to safety when I sent them on Double 11, and Yan Musk asked me if Chen Yong's money was enough, not enough to transfer some more to me.

What a good person, but I didn't ask for it, I told her about my search for Zhao Lin, she didn't reply to me, I guess I fell asleep.

The next day, I got up at four o'clock in the morning, this feeling is that the brain is dizzy, I can't go to the toilet, tomorrow the biological clock is disrupted, it's really a whole dead person, after washing, I looked at Sister Wen Hui and Zuo Mi's room, one slept more than one to death, I was embarrassed to disturb them, I set off on a battery car, passers-by were so cold that there was almost no car to go, fifteen minutes later to the point, I thought I came early enough, but everyone arrived, and was not late, it is conceivable, the current job is not easy to find, the employment pressure is high, everyone does not want to lose this job easily, Li Shiyi is really funny, what five o'clock in the morning is not gone, just he didn't come, it's a big irony.

Manager Wang spoke: "Brothers, serve breakfast immediately, the enemy army still has an hour to arrive at the battlefield, fight your spirits, don't sleep Some people, you want to sleep so cold." ”

Some old employees are still sleeping in the van, so they don't care so much, Manager Wang has to do it.