"Eldest sister, tell me about this, from the process of you buying clothes and coming to the company, I can judge what is going on. Zhang Xue took a sip of water.

The woman took a sip of coffee and was in a much better mood, so she recalled to Zhang Xue that day when she went to the store to buy clothes.

"I used to buy things at your house, and I trusted your brand very much, so I went to your store to buy winter clothes, just because I said that this 8,000 pieces are a bit expensive, and the clerk ignored me in a high-spirited manner. The woman said angrily.

After checking out, I didn't tell me clearly, how do I know if I can't machine wash, I was on a business trip that day, my husband threw my clothes in the washing machine, and after washing, they shrank and faded, the same as a rag, eight thousand rags.

I went to the store to talk to her, and she said I was a hillbilly and didn't know how to dry clean such expensive clothes.

Zhang Xue comforted her a few more words before she continued.

"At that time, the waiter didn't mention a word when I was selling, and she put a stinky face on me, so she put the blame on me, saying that I didn't ask, and I was going crazy when I heard this, do you say that there is such a thing? Eight thousand clothes don't tell customers to dry clean? Say a word to her to pay?"

"I'm sorry, this is indeed the responsibility of our clerks, our clerks have said in their training, to be customer-centric, this kind of important thing she didn't tell you is her problem. Zhang Xue said apologetically, the employee rules are actually the same, Zhang Xue is just copying the thoughts.

"Later, the clothes must not be asked for this, I asked her to return it to me, not to return, I want to change, not to change, always talk about the rules, but she didn't tell me that she couldn't machine wash, so it can be regarded as she didn't follow the rules. ”

"As a clerk in the store, my tail is up to the sky, and I don't deal with it, I don't call it a high-level, so I have no choice but to come to the company. The woman said depressedly.

"Then I'll tell you the solution, do you think it's okay? We will compensate you in full for the clothes, you take the receipt and clothes to the store, I will ask the store manager to return it to you, as for the clerk, do you remember her work number or name? We will deal with it. Zhang Xue asked.

"I specially photographed her work number, this person is too arrogant, tell you, let your store ruin the reputation of your store. The woman took out her mobile phone and showed the photo to Zhang Xue, who also took a picture of the work number with her mobile phone.

"Don't worry, we will deal with this person seriously, I am sorry for the unpleasantness caused to you by this matter, I hope you can be satisfied with this treatment. Zhang Xue said.

The woman's anger subsided, and a smile appeared on her face, "Satisfied, if only the people in your company were as reasonable as you, they didn't listen to me at all." ”

"These are our things, if you still trust our company, welcome to come and spend, next month members have activities, very discounted." Zhang Xue said with a smile.

"Okay, just for your attitude, I'll buy it anyway. The woman said cheerfully.

Zhang Xue sent people to the door, the woman walked out with a smile, and the security guards at the door looked at Zhang Xue with admiration.

"Amazing, Sister Xue, she left the person in a few words, no wonder she was able to sit on Mr. Ye's secretary. The clerk who happened to come with him exclaimed.

"It's nothing, I just learned from Sister Bai Xin when she was there, as long as you are willing to work hard, anyone can sit in this position, I'm just a little lucky." Zhang Xue smiled modestly, feeling a little proud.

"If Sister Xue has anything to help in the future, just tell us, as long as she can help, we will definitely help. The clerk smiled at her, flattery already overflowing from his eyes.

Zhang Xue didn't know much about these people before, but since she sat in this position, it was as if she had no teacher, she nodded, "Okay, I still have a lot of things to ask you, and I just became a secretary, so I don't know much about it." ”

The two talked nonsense for a while, Zhang Xue returned to her office, pushed open the door, and there was already a person standing inside, taking off her windbreaker.

Zhang Xue walked over and took Ye Yiqing's windbreaker, "Mr. Ye, let me do this kind of trivial thing in the future." She hung the trench coat on the hanger and patted it again, afraid it would wrinkle.

Ye Yiqing sat down in his place satisfied, and as soon as he came up from downstairs, he heard that Zhang Xue handled a customer complaint alone, and handled it well, and the customer left satisfied.

"Well done. Ye Yiqing said without a tail.

Zhang Xue reacted, her face flushed, "I should have taken the initiative to report it to you." Zhang Xue briefly summarized what happened just now to Ye Yiqing.

"You handled it very well, you have Bai Xin's demeanor, yes, you have such ability on the first day of being a secretary. Ye Yiqing praised.

"What should I do with that employee? There is no senior management in the company, so I don't dare to make up my own mind, and I haven't given a reply to the customer about the punishment of the employee. Zhang Xue asked.

"What do you think should be done?" Ye Yiqing asked with interest, he wanted to hear Zhang Xue's handling method, at first he felt that Zhang Xue was not competent, but after today's incident, he has made some improvements.

"I think we should ask the employee to apologize to the customer, deduct her bonus for one month, let her understand her mistakes, strengthen the training of all employees in this aspect, first let her stop work for a week, reflect on it, correct her attitude and continue to let her go to work. Zhang Xue said thoughtfully.

This is the best solution she can think of at the moment.

Ye Yiqing nodded, "It's similar to what I thought, just do as you say." ”

"Do what I say? Zhang Xue said.

"There's nothing wrong with it, when I'm not there, you can solve these little things by yourself, if you can't make up your mind, call Bai Xin, Bai Xin used to come over like this, it's okay, don't you still have me if something goes wrong?" Ye Yiqing said trustingly.

Zhang Xue's heart swelled with emotion, she didn't expect that she was only on the first day of work, and Ye Yiqing gave her authority, so she must not let him down.

"By the way, tomorrow there is a meeting with the general manager, you can go with me. Ye Yiqing looked at her and said.

"The meeting with President Zhan?" is it President Zhan Liting?" asked Zhang Xue a little cutely.

Ye Yiqing couldn't help but chuckle, "Is there a second battle chief in this city?" The schedule is very important, Bai Xin can memorize it, you don't need to memorize it first, at least remember what my daily itinerary is." ”

"I know, I'll definitely remember it!, so what do I need to prepare?" Zhang Xue asked.