Because when Shin Shin received this customer yesterday, there was a boss by his side, so Su Mu never considered that there would be such a problem as rework. After all, the boss had told her countless times that the work could only be considered complete until the customer was completely satisfied with it. She thought that with the boss here, there would be no such low-level problems at all. But in fact, when the customer said that he needed to make changes, Su Mu felt that the things he said were mistakes that she would not make as a newbie.

But now the problem is so real that she needs to solve it.

Su Mu didn't know how to express her feelings at this time, and when she really saw the work in the customer's hand, she even felt that if she was this customer, she would definitely ask Shin Shin to redo it for her yesterday. Because the problems on this work are much more serious than he described, not to mention that the accessories are not suitable, or the words engraved on it, in Su Mu's opinion, it looks better than it is now. This can't be regarded as a successful work at all, if the person who comes to intern makes things look like this, then no matter how good her sales are, Su Mu won't want it.

She began to wonder why the boss, who had always emphasized the quality of the work, had to keep this girl.

I can't even do this most basic thing in two months of internship, and it's too much to say.

Fortunately, the customer is very understanding, and when Su Mu observes the work as a whole, he is embarrassed to blame himself for not carving well, and keeps repeating that he is clumsy and can't do anything. Su Mu felt a little reluctant in his heart, and his attitude became even better. She first asked the other party for his opinion to confirm whether she could help him do some rest on this basis, and after getting the agreement, she immediately started to do everything that could be made up.

There is no way to modify the place that is too serious, such as the place where the lettering is written, and there is no room for modification after the hammer falls. Therefore, every time before the customer wants to engrave, Su Mu will confirm the words to be engraved with the customer in advance, and help the customer determine the appropriate position of the lettering, after these are implemented, Su Mu will help the customer draw the auxiliary line on the material in advance, in case the customer can not find the position well, but also let the customer practice on other materials first, and wait until the customer is familiar with the use of the tool, she will let the customer operate on her own material.

Although it may take a long time to do so, it is the most effective way to save materials and avoid mistakes. Because the store will only provide materials once, and this part of the materials is only enough to complete one work, there is no leftover, that is, if the customer is not satisfied with his work, unless he spends the same amount of money to buy another material, it is impossible to have a chance to do it again. Many customers can accept such a rule in the early introduction, but if there is a problem that causes them to be dissatisfied with their work, it will cause many problems in the future, and it will affect the experience of other customers.

It is to prevent things from happening, so not only the boss keeps emphasizing the operation problem, but Su Mu will also repeatedly emphasize it with the employees. There had really never been such a situation before, but he didn't expect Su Mu to deal with such a problem today.

Fortunately, this customer is not so harsh, otherwise, Su Mu doesn't know how to explain it to others.

But at this moment, Su Mu felt that he needed to talk to his boss about this Xinxin problem.

Some mistakes can be tolerated, but some are irresponsible and do not deserve to be tolerated.

When Su Mu was thinking about how to talk to the boss about Xinxin, he also tried his best to help the customer solve all his requirements, and it took the two of them an hour and a half to complete the work completely. When the work was thrown away and handed over to the customer, he repeatedly praised Su Mu for his professionalism and patience, and the things he made were better than what he did.

Su Mu didn't say anything, just kept a polite smile, and after sending the customer away, she let out a long breath, and then repeated the problem of paying attention to the quality of the work in the group. After that, she spent a long time editing a text message, trying to be unbiased in her words, and told her boss about the rework that happened today, and then she began to talk to her boss about Shin Shin's problem.

In order to avoid unnecessary favoritism and explanations, Su Mu changed her habit of liking to send a sentence when she sent WeChat, and summarized the problems she found on a WeChat message and sent it to her boss. After that, she didn't think about what she would do if the boss sent another message trying to persuade her to tolerate Shin Shin, so she directly cut the chat interface to the employee group and began to remind the other two employees that if Shin Shin was there, she must pay more attention to her operation problems.

As soon as Su Mu sent out this message, the group exploded, and the three of them began to express their opinions word by word.

"I don't care, I can't serve this person anyway. ”

"Me too, I don't know how many orders she robbed me of last year. ”

"If she is still like this this year, just grab a list and write a name and ignore it, then I will definitely not be able to work for her anymore. ”

"But no, last year, she was just taking orders, and then we did the follow-up work, so that we didn't have time to receive customers at all, and the commission was snatched away by her, and we had to help her work. ”

"It's good for you to just help her work, I was always told last year for not helping her and then forced to work, I'm really pitiful. ”

"Anyway, this year we must unify the voice, if she does this again, then a collective strike, anyway, I don't serve this master. ”

"Me too. ”

"I don't wait. ”

Su Mu didn't say a word in the group, just silently watched them complain, and waited until they were almost finished, Su Mu asked:

"Haven't you ever reported this to your boss?"

"It's almost a bad thing to talk about, and that person doesn't care at all. ”

"You go to see the boss's circle of friends, you see, is it that she started to comment on the boss as soon as she came back, and then left silently. She's just like that, she can make the boss happy, we can't get her. ”

"Su Mu, you just ask for more blessings, how can we be two people, two to one can save one if it is not good again, you are yourself, you must not be soft-hearted, thinking about taking care of her, otherwise you can really not keep a cent of your commission." You go out to make money, but you must not be soft-hearted. ”