After Zhuo Ziyuan's life returned to normalcy, he began to care about the convenience store, the 6 convenience stores in the eastern capital have been renovated, and now they have begun to distribute the goods.

In fact, Zhuo Ziyuan's worries are superfluous, in a big city like Dongdu, as long as you are not too discerning, you will generally not choose the wrong place, because there are too many suitable places to choose from, you must know that in more than ten years, there will be a city in Dongdu, even if there are not tens of thousands of convenience stores, at least half.

Think about so many convenience stores, sometimes there are two or three at the entrance of a community, a commercial center or office center, and almost all convenience stores will settle in. In such an environment, if Du Nan can still choose a place that Zhuo Ziyuan is far less satisfied with, then he, the person in charge, can also say goodbye.

For convenience stores, in addition to caring about the location, Zhuo Ziyuan is most concerned about the arrangement of manpower, he is more worried that opening six stores at once, and it is not in Longcheng, there will be problems in the deployment and training of manpower. In his plan, there are very high standards for the service requirements of the personnel, in addition to the daily dress code, the greeting requirements for customers when they enter the door, the honorific words at the checkout, the thank you words after the checkout, and so on. According to his plan, when the scale goes up in the future, each clerk even asks for smile training.

After reading Zhuo Ziyuan's plan, he summed up a conclusion that everything is aimed at customer satisfaction, so he attaches great importance to service.

The six points in the eastern capital are his first battle, and he is working hard, first of all, for ordinary clerks, if the clerks in Longcheng are willing to go over, the salary will be increased by 50%, and free accommodation will be provided. For store managers, in addition to the increase in wages, the subsidy is increased to 500.

Zhuo Ziyuan agrees with this, the wage level between the two places is very different, maybe more than 50%, but Wanjia provides free accommodation for people who move from Longcheng to Dongdu, these accommodations are bought according to Zhuo Ziyuan's requirements, a total of three sets were bought, and it cost one million to transform it into a model similar to a school dormitory, two people in one room, 6 people in one suite, just six stores, and 3 people in each store.

Motivated by wages, the 6 new stores are planned to be equipped with 3 store managers, and the store managers are all selected from the original old employees, because the convenience store recruits relatively young employees, and these girls are also willing to go out. As long as this first batch of convenience stores takes root, the subsequent expansion will no longer be a problem in terms of manpower.

In order to ensure that Dongdu convenience stores can meet their own requirements, Zhuo Ziyuan spent 3 nights in the evening to inspect 10 convenience stores in Longcheng.

Zhuo Ziyuan was not involved in the preparation and opening of these 10 convenience stores, so the employees of the convenience stores did not know her.

Zhuo Ziyuan is mainly concerned about three things, the service attitude of the clerk, the hygiene situation in the store, and the shelf life of the product.

The service attitude of the clerk made Zhuo Ziyuan feel very satisfied, I don't know if it was because there were newcomers to learn, or it was really a thorough implementation of Zhuo Ziyuan's planning, the situation of the 10 stores was very good, as soon as he entered the store, the clerk on the counter would shout welcome, and in the process of his wandering, the clerk of the tally would also say, 'Hello, welcome', and take the initiative to be polite. It's not like when he went to the supermarket later, he always let the tally clerk do it. When checking out, I often use honorifics such as "you" and "please".

However, the hygiene situation in the store and the shelf life of the products made Zhuozi far from satisfied.

The surface of the shelves is very clean, the price tags, the peripheral struts, but the situation inside the shelves, it is very worrying, a smear is ash, and even some products that are not often sold have ash, such as soap boxes, which is basically a common problem in 10 stores.

On the issue of product shelf life, Zhuo Ziyuan pointed out very clearly in the plan that the products should be placed in accordance with the production date, and the early production date should be placed outside, and the late production date should be placed inside, so that when customers can get it easily, they will first consume the products with the early production date. However, in the process of Zhuo Ziyuan's spot checks, 6 of them all had varying degrees of mixed release.

These two problems, Zhuo Ziyuan foreseeed, he knew that there would be more or less such problems, he could understand, but he couldn't agree, if just a few stores couldn't pay attention to it, then it would be difficult to rectify it when there were thousands of stores in the end.

So on the last night, after discovering the same problem, he called Du Nan, who has also been staying in Dragon City recently, and he still attaches great importance to employee training.

The weather in May was already relatively warm, and Du Nan was already sweating when he arrived at the store, he had come all the way, and the place he rented was not far from this convenience store.

The boss summoned him, but he still asked him to go to the convenience store directly, and it was so late, and he didn't say anything on the phone, Du Nan knew that something was wrong.

Sure enough, when Du Nan arrived, Zhuo Ziyuan was standing outside the store with a serious face waiting for him.

"Lao Du, how do I feel that you have lost a lot of weight than the last time we met, you have been busy lately. "Du Nan is indeed thinner than before, it seems that he was worried about this time, and he wanted to reprimand, but when he saw Du Nan sweating, his heart softened, forget it, this time I reminded it.

"Boss, I've lost weight recently. Boss, if there is any deficiency in the store, just mention it, and I will rectify it immediately. "The boss knows that he works hard, so he can't show his credit immediately.

"Well, I came to you to remind you, don't just care about management all day long, occasionally take a time, go to the following spot check to see the implementation, in the past three days, I have turned around the 10 points in Dragon City, and the situation is very serious. I have repeatedly emphasized that it is customer-oriented, everything is from the customer's point of view, do you know what I have found in the past few days?

Zhuo Ziyuan paused and continued, "You go and see the dust in the shelves yourself, as well as the dust on the innermost goods, if you are a customer, will you buy it? Even if you buy it this time, will you have a pimple in your heart, will you compare it with other stores, and will you come again next time?"

"Also, the expiration date, some goods, about to expire in the innermost, when to sell? or to wait until the expiration of scrapped? replenishment training is in place? store manager management is in place?"

Originally, Zhuo Ziyuan was not ready to blame too much, but he couldn't help it as he spoke, and asked a few rhetorical questions in a row.

Du Nan's sweat was about to subside, but after Zhuo Ziyuan's rhetorical questions, the sweat immediately came out again.

"Boss, I will immediately rectify, immediately let the store managers come over for an on-site meeting, I will take all the store managers, each store spot check, after all the investigation is completed, I will convene a meeting to promote rectification, please rest assured. ”

"Okay, I don't care about the process, I just care about the results, I will take time to look at the store in the future, and I hope you can often implement it to the front line." Also, East China is our top priority, and I don't want to see that. "What Zhuo Ziyuan wants is for Du Nan to pay attention to it.

"Mr. Zhuo, rest assured, I will do my best to grasp the store in Dongdu. This time, I will hold people accountable. Du Nan said solemnly.

"Forget it, let's make a warning this time, and hold the store manager accountable next time. "Just kidding, judging from the situation that Zhuo Ziyuan has found, if you really want to hold people accountable, it is estimated that everyone will be held accountable.

"Mr. Zhuo, in fact, this is also a historical issue, of course, I am not shirking responsibility, but on the side of Longcheng, your father has always been in charge, and I am not suitable to interfere. Seeing that Zhuo Ziyuan's attitude was a little relaxed, Du Nan expressed his grievances.

"You are the manager we hired, of course, you have to manage all the stores comprehensively, except for a supermarket in the town, you have to manage the rest of the total, my dad doesn't know much about management, if there is any conflict between you, tell me as soon as possible, I will do his job, this time, I will also tell my dad." As soon as Du Nan said this, Zhuo Ziyuan understood his concerns.

"That's good, I'll arrange it right away. ”

"You go, I'll leave the following things to you, I won't be involved, and you're busy, you must pay attention to your body. Zhuo Ziyuan finished speaking and left.

The two clerks in the store had already discovered the situation outside, and their manager was facing a young man who seemed to have just entered the store and left without buying anything, and it seemed that the young man was still reprimanding the manager. Sure enough, after the young man left, the manager came in with an unkind face, and went around in a circle directly in the store, not even paying attention to them calling the manager, and then stood in front of them with a blue face.

"Call, call your store manager, and by the way, ask him to inform the store manager of the other 9 stores to come over, all come here, and say that I said it. ”

"Okay, manager. The clerk didn't dare to come out, so he called in front of Du Nan.

Soon the 4 store managers of 10 stores rushed over, as if they had discussed, 4 people came together, and stayed outside the convenience store, Du Nan stood in the position where Zhuo Ziyuan stood just now, and explained the two main problems found in the store.

"Everyone, I'm disappointed, the boss is also disappointed, to tell you the truth, this time the boss came to inspect and found the problem, both of these problems were repeatedly ordered by us during the training, I really don't understand why everyone is so blind. Can anyone tell me why?"

Du Nan waited for 5 minutes for this question, but Du Nan did not speak, and several store managers did not speak.

Don't think that being a store manager and managing people is enough, yes, your main job is to manage people, but this is not a simple job, you have to publicize the company's policies and plans to every store employee, and supervise every store employee to meet the standards. ”

"Not every clerk can do it. A store manager said.

"Then you tell me that if anyone can't do it, they will either retrain or leave. You are the same, if you think my demands are too much, or if you can't do it, you can also find another job. Du Nan's temper also rose.

"Mr. Zhuo didn't have so many requirements before. Another store manager said.

"It's not that Mr. Zhuo doesn't have these requirements, he is the boss, and he won't mention these things to you directly, otherwise what do you want me to do as a manager?" Du Nan was a little annoyed, he still had a thorn, and he had to discuss this matter with Mr. Xiao Zhuo.

Du Nan didn't say anything more, and directly issued an ultimatum, and checked again half a month later.