"Hello, I would like to ask, are there any vacant rooms in our hotel now?"

"I said, why do you have so much trouble as a tour guide? Other people's guests are all right, why is it so troublesome to come to you?"

The attitude of the front desk is still that kind of impatience, and An Junxi can only continue to endure it.

"Beauty, do me a favor, the guest is really in a bad mood now, I just went to take a look, our hotel room is really a little unreasonable. ”

"Don't you know what type of room you have ordered? Besides, what does it have to do with me that your guests are in a bad mood?"

"Beauty, take a look at the accommodation, it's really not too early now. ”

"There are no vacancies in the hotel now, if you want to change the room, you can call our sales manager, I do what the manager instructs. ”

"Beauty, you also know it, I am the tour guide, I am only responsible for leading the group, and the hotel is also set by our room, where can I find the contact information of your manager. ”

"Then I don't care. ”

The attitude of the front desk is still a high-spirited look, although An Junxi wants to be angry, but he has no choice but to ask for help.

"Beauty, see if this is good, you use your landline to call your manager, and I'll tell him. ”

An Junxi still looked like he was begging, and the front desk looked at An Junxi like this, maybe his conscience found it, so he agreed to An Junxi's request.

"Manager Song, there is a tour guide looking for you. ”

After the front desk finished speaking, he handed the phone to An Junxi.

"Hello Manager Song, I am the tour guide of Changyou Company, my name is An Junxi. ”

"Oh, hello, what's the matter?"

"Manager Song, that's the case, there is a reluctant request, my guest is not very satisfied with the room in our hotel, can you take a look can you help accommodate and adjust the room?"

"That security director, you also know that I have ordered this room according to your company's requirements, if there is any problem with the guest, you can contact the company directly, I can't call the shots. ”

After the other party finished speaking, he didn't wait for An Junxi to continue, and hung up the phone directly.

An Junxi had no way to ask for it, but the guest on the other side had already dragged his suitcase out of the room and sat on the sofa at the hotel front desk waiting.

"Xiao An, can we handle it? If we can't handle it, we really don't mind sleeping here for one night, but we didn't have the hotel room fee today, and you have to refund it to us." ”

It was still Aunt Lu who spoke, An Junxi was already sweating profusely at the moment, but she was still patient when dealing with guests, even though she was already anxious.

"Aunt Lu, wait a minute, I'm still dealing with it, I promise that you will definitely have a place to live tonight. ”

Ahn Junxi said and dialed the phone number of the person in charge of the company.

"Mr. Gao, I'm Junxi. ”

"Junxi, what's going on so late?"

An Junxi could tell through the phone that the other party must have fallen asleep, and she was really embarrassed to disturb the other party.

"Mr. Gao, that's the case, the guest is not satisfied with the hotel room and wants to transfer the room, I negotiated with the hotel here, but there is no result, how to deal with this matter?"

An Junxi asked tentatively, hoping to get a positive answer from the other party.

"Jun Xi, do you know what time it is? I am not responsible for this matter, you can take a look and contact Sister Fang. ”

An Junxi was hung up again, and in desperation, she could only dial Sister Fang's phone according to Mr. Gao's instructions.

"Sister Fang, I'm sorry to disturb you so late, I'm Junxi. ”

"Junxi, what's wrong?"

"Sister Fang, that's the case, your guest is not satisfied with the hotel and wants to adjust the room, but I contacted the hotel here, but the hotel doesn't seem to be able to coordinate, what do you think of this?"

"Junxi, haven't you told the guests about the hotel?"

"Sister Fang, I said it, but the hotel really smells, and there is a guest's room that is connected to the escape passage outside, and the guest is not at ease when he falls asleep. ”

"Junxi, this is the peak tourist season in the imperial capital, it would be good to have a room, and now the guests want to adjust the room? ”

"Sister Fang, I know, I have already informed the guest of this, and the guest said that if there is no room tonight, he will sleep at the hotel front desk for one night. ”

"What? Guests want to sleep at the front desk? Isn't this nonsense? Okay, you wait for my call, I'll see if I can handle it, and I'll get back to you later." ”

"Thank you, Sister Fang. ”

This time, An Junxi hung up the phone without waiting for Sister Fang to speak, she didn't want to be hung up again.

"Xiao An, we've been waiting at the front desk for twenty minutes, can we handle the matter?"

Aunt Lu became impatient, and the rest of the guests on the group gradually began to talk about it.

"yes, it's an easy problem to solve, so why do you have to make it so complicated?"

"That's right, Xiao An, you see that we are old and young, what time are we going to dry us?"

"Xiao An, I have a heart attack, if something really goes wrong, is this responsibility for you or your company? Or is the hotel responsible?"

..............

Accusations, threats, complaints from guests... An Junxi took all this, after all, she only had one mouth, and she couldn't solve so many questions at once.

"Guys, can you listen to me? ”

An Junxi really couldn't stand it when she heard the noisy voice, the hotel's ignorance, the company's indifference, and the guests' complaints were all endured by her alone, and she was also a person.

After An Junxi finished speaking, the front desk was quiet again, and the guests on the group were also waiting to see what An Junxi wanted to say.

"Ladies and gentlemen, for today's incident, I apologize to you on behalf of the travel agency, the hotel and myself, I am also trying my best to solve the problem, and I am also waiting for the company's reply, I believe that as long as there is news on the company's side, I will immediately notify me, I know that I have delayed your rest time, I am really sorry. ”

After An Junxi bowed deeply to the guests on the group, he turned his head and ran outside the hotel.

"Hey. ”

An Junxi was about to vent her emotions when the phone rang suddenly, and she held back the tears that burst out of her eyes.

"Jun Xi, I'm Mr. Gao. ”

"Mr. Gao, you said. ”

"Is our bus gone?"

"The bus took the guests to the hotel and then left. ”

"You tell the guest to pack up their luggage, and I will arrange a bus to go over and change the hotel for the guest. ”

"Okay, Mr. Gao, I know. ”

"Junxi, are you okay? You feel like you're crying when you hear your voice. ”

"No, it's just that I might have caught a cold. ”

"Okay, this matter is a small matter, you will encounter more in the future, it is not a big problem, you appease the guests here, I will let the bus come to pick it up." ”

"Okay. ”

Hanging up the phone, An Junxi still had time to manage his emotions, and returned to the lobby of the hotel as soon as possible to inform the guests of the group.