Chapter 63 Dispute Resolution
"I work part-time and am the manager here. Yi Chao replied.
"What's going on? Who called the police? Say there's a disturbance. Officer Chen went straight to the point.
"It's me. A female clerk raised her hand and said, "Just now, a few big men from the supplier said that they wanted to move things, and I was afraid that they would make trouble, so I called the police." ”
Officer Chen asked, "What about them, are they gone?"
Yi Chao was about to speak, when the people next to him suddenly surrounded Officer Chen and complained.
"They sell fakes, and I'm going to complain about them. ”
"Yes, shoddy, they have to lose money. ”
"They brought those suppliers to the office, but they didn't pay us for the loss. ”
More than a dozen people were arguing.
Officer Chen probably understood, and immediately said loudly: "Everyone be quiet, let's wait until we understand any problems." ”
Only then did everyone quiet down, and an old man came forward and said: "Their supermarket is open for activities, and the goods they engage in are all parallel goods, fake." Isn't this a scam of us? We're here to find an explanation, and now that you're here, the police can call the shots for us. ”
"Comrade policeman. I am a lawyer and my name is Li Ya. Li Ya took out her business cards and handed out a few to Officer Chen and others.
Then he said, "We were going to call the police, but you guys came." That's right, the supermarket opened and hired a planner, his name is Yang Tao. The 100,000 yuan payment for the supplier is in his hands, and now he can't find anyone, and we suspect that he ran away with the money.
Moreover, when he was doing activities behind our backs, he replaced the genuine products in the supermarket with the defective products he got himself. ”
Li Ya gave a general explanation of the situation, and finally added: "We hope that the police comrades will help us find the people and recover the payment." ”
Yi Chao hurriedly added: "Strictly speaking, this Yang Tao is a deliberate fraud. From the beginning, he just wanted to cheat money, and planning the opening event was a cover, blaming us for being careless and trusting acquaintances too much. ”
Officer Chen said: "This question does not match the reason why we sent the police, you should go to the police station to file it first." Let's solve the problem of the police call first, the suppliers have come to your office?"
Yi Chao hurriedly said: "Yes, it's the last time you went." "The three of them are going to the studio.
"How can you just leave? Our business hasn't been settled yet?" one of them hurriedly stepped forward to stop, and there was another commotion.
Officer Chen kindly reminded: "We are the police, and if you have any problems with the quality of the goods, you can negotiate with the store yourself, if you can't do it, you can ......."
Li Ya interrupted loudly: "Everyone, we will compensate you for your losses one by one, please line up first." He gave Yi Chao a look.
Yi Chao understood and said, "Officer Chen, I'll take you up first." ”
Officer Chen waved his hand and said, "I know the place, you take care of the affairs here first, don't make any trouble." Xiao Liu, you stay and watch. ”
Sending Officer Chen away, I heard Li Ya say: "According to the Consumer Protection Law, we will ......"
When Yi Chao heard this, he hurriedly grabbed it and said, "Let me say a few words first." ”
Li Ya nodded and took two steps back.
Yi Chao said to everyone: "Everyone, I'm really sorry!" and bowed ninety degrees.
"I'm sorry for the inconvenience caused to everyone. We have just started a business, and this happened to us, and it was not the intention of our supermarket. We are also victims......"
"What does your business have to do with us, you are the victim and you can sell fake goods to harm us?"
"That's it, this has nothing to do with us, I have to compensate, you can do it!"
Yi Chao tried to reassure: "Everyone calm down, I didn't say no compensation." I just want to say that we are too young and have been cheated of 100,000 yuan by others. Please be considerate, we are not easy. How about we'll compensate you for double the price?"
He turned around and asked Li Ya.
Li Ya stepped forward and said: "According to the Consumer Rights Protection Law, the amount of compensation will be increased to the price of the purchased goods. That is, double the price of the original product.
The ten-fold compensation is the penalty imposed by the Food Safety Law on the sale of counterfeit and shoddy food and causing a bad impact on food safety. As I understand it, there are no problems with food in the supermarket. ”
"Why is it just twice as much? I took a taxi back and forth, and the cost of the journey cost dozens of dollars. ”
"That's right! I've lost faith in your supermarket, and I not only have to lose money, but I also have to return the money I paid for the membership. ”
Yi Chao saw that the momentum was not right, and immediately promised: "We will reimburse the travel expenses, you have also seen a few suppliers just now, their goods can be guaranteed quality, you can rest assured of this."
If you want to withdraw from your membership, of course we can accommodate it. But the travel expenses have been spent, so why bother to refund the membership again?
Double the compensation, according to cash or double genuine goods, you can choose any one of them. Of course, the discounts promised by the event are still valid.
On top of that, we will give an additional 100 vouchers, plus an additional 50 yuan for the travel fee. You see, we are very sincere in solving the problem. ”
A few people are still dissatisfied, and some people are starting to be tempted.
Li Ya observed her words and saw that an aunt was quite satisfied with the compensation plan, so she immediately pushed it again and said: "Auntie, let me say a fair word, the supermarket will compensate three times, so that everyone should be satisfied!"
secretly signaled Yi Chao to agree, saw him nod in embarrassment, and then said: "The compensation for the escort is already higher than the law, and those defective products, you can dispose of them yourself, so that you don't have to exchange them, we will take the shopping receipt as the standard." ”
"I want to pay ten times the compensation, otherwise I will complain to you and expose you on the Internet. "There are still people who insist on high compensation.
"Forget it, I think they're being sincere. If they were really deceived, I think it would be better to be considerate of their age. ”
The aunt just now really took the initiative to take a step back: "Come, I brought a small ticket and things, so I'll return these to you." ”
Yi Chao's heart was relieved, and he immediately beckoned the three employees to take three copies of each of them according to the goods on the documents.
Someone took the lead, and everyone went to receive compensation goods one after another.
The only two men in their early fifties insisted on paying ten times the compensation.
Li Ya immediately said solemnly: "If it is beyond the scope of the law, you are already blackmailing." ”
Without waiting for the man to continue speaking, Li Ya preemptively said: "The actual situation, the supermarket is also caused by passivity and carelessness, and there is no willingness to take the initiative. The total amount of the product in question is not more than 1,000 yuan. We'd rather accept a fine than be blackmailed by you. ”
Quietly told Yi Chao: "They are professional anti-counterfeiters." ”