Chapter 618: The Shopkeeper Bullies Customers (Plus More Requests for Support)

After explaining the questions about the investment company to Luo Qianwen, Li Guangyu left the Li Building and went to Hengyu Supermarket in Central for inspection.

He listened to the reaction of his family yesterday, and the service attitude of the employees in Hengyu Supermarket has dropped a lot compared with the past, and he wants to go to see the situation inside in person today.

This Wellcome supermarket has only been closed down for a few months, and these people have such a situation, which makes Li Guangyu very unhappy.

Although he knows that at present, several vice presidents of Hengyu Supermarket Group, except for Li Yibo, who is in charge of finance and administration, are in Xiangjiang, and the other four vice presidents have gone to Southeast Asia to develop the market, and the management of the group is not as much as before.

But what are the following management doing, Xiangjiang is currently monopolized by Hengyu Supermarket and Watsons, and after there is no pressure, it is now like this.

Li Guangyu came to the supermarket, and saw that the supermarket security was still more responsible, and he was a little relieved about this, he did not let the security personnel notify the supermarket manager, and he walked into the supermarket with Gan Qin and Du Yonghong.

Li Guangyu walked around inside, in a rather bad mood, this is still the Central store, known as the flagship store of Hengyu Supermarket, there are so many problems here, it is difficult for Li Guangyu to imagine what the situation of other branches is.

As the manager of the Central store, Chen Zelin quietly followed behind Li Guangyu, not daring to say a word, he didn't expect Li Guangyu to suddenly come to their supermarket at this time, he knew in his heart that he would definitely be sad this time.

Li Guangyu ignored Chen Zelin, and after returning to the building, he instructed Gan Qin to inform the middle and upper management of the Hengyu Supermarket Group in Xiangjiang to hold a meeting at the Li Building at six o'clock, and at the same time inform Li Xuemei to also be there.

At the same time, Li Guangyu called Li Ka-shing's side, this time it was not his Hengyu supermarket, and the same was true of Watsons' side, after there were no competitors, these people were lazy.

Anyway, the retail market of Xiangjiang supermarket is monopolized by them, and the public likes to buy it or not, and there is no extra choice for the public to choose these two.

After listening to Li Guangyu's story, Li Ka-shing said to him: "Guangyu, I will actually check Watsons later, and at the same time deal with this situation, some management seems to think that after there is no opponent, they will be able to lie on the merit book for the elderly, these people are determined to be punished, and I will be fired if some cases are serious." ”

Li Guangyu said: "Uncle Li on Watson's side has bothered more, after the two of us monopolize the market, we should do a good job in this regard, otherwise it is easy to leave people with a cake, if there are competitors in the future, the public will no longer support us." As you know, Walmart and Carrefour have been eyeing the Asian market, and we can't afford to take it lightly. ”

Although Li Ka-shing generally only asks Watsons questions, he still knows a lot about supermarkets, and Hengyu Supermarket Group is currently competing fiercely with Carrefour in Japan, Treasure Island, Malaysia and Thailand.

Xiangjiang is the rear that they have finally occupied, and if Carrefour is allowed to occupy an advantage here at this time, the confidence of Hengyu Supermarket Group will be dealt a very big blow.

His Watsons' future market is in the mainland, and naturally needs this big rear, and this time the matter is quite serious. Employees are lazy, management is lax, and citizen satisfaction drops sharply, and once a competitor appears, they will be very passive.

Li Ka-shing said: "Guangyu, don't worry, I will reverse the current situation as soon as possible, and at the same time, in order to save our image among the citizens of Xiangjiang, I suggest that we carry out a one-week discount this time, I think this can resolve the grievances of some citizens." ”

Li Guangyu very much agreed with Li Ka-shing's suggestion, which could not only resolve the grievances in the hearts of the citizens, but also promote the sales of goods.

After hanging up Li Ka-shing's phone, Li Guangyu went to the examination department and asked the inspection department to send a group of personnel to the Hengyu supermarket group to conduct a review of the group to see if there were any problems.

At six o'clock, Li Guangyu came to the conference room, Li Guangyu said: "At this time, it was supposed to be the time when many people should get off work, and the reason why everyone came to this meeting was to talk to you about the recent situation of the group." Gan Qin, you can tell you about some of the phenomena we saw in the Central store today. ”

With Gan Qin's narration, the management of Hengyu Supermarket Group was very panicked, they knew that this time the matter was in trouble, and at the same time complained about the personnel of the Central store, knowing that this side was vulnerable to the inspection of the senior management of the Li consortium, but it was still in such a working state, didn't this pit everyone together?

After Gan Qin's speech, Li Yibo, the only vice president of Heung Kong, said: "Li Sheng, I'm sorry, but I didn't manage the group well, so this situation happened. ”

Li Guangyu said: "I know that because of our rapid expansion in Southeast Asia, many high-level executives on the Xiangjiang side have gone there, and some of our management feel that they can do whatever they want without the supervision from above. Coupled with the fact that our Hengyu and our ally Watsons have monopolized the retail market of Xiangjiang Supermarket, you can bully customers. ”

Li Guangyu became more and more angry the more he spoke, and the meeting staff of Hengyu Supermarket Group all lowered their heads at this time, and no one dared to answer.

After Li Guangyu finished speaking, Li Xuemei said: "Li Sheng, I did not supervise the supermarket group, so there will be such a situation, after the meeting, I will rectify the supermarket group, deal with some irresponsible management, and seriously expel them, and fire some employees who are not serious about doing things and are lazy, and I promise to rectify the current situation of Xiangjiang Hengyu Supermarket Group within a week." ”

Li Guangyu also knows that Li Xuemei is very busy all day, as long as there is no problem with the performance of the supermarket group, she does not have much time to take care of the problems here.

At present, Li Xuelan's injury has not healed, and she cannot return to work at all, and there are no competitors, so this situation has occurred.

Li Guangyu said: "Xuemei, you concentrate on dealing with the affairs of the supermarket group in the next week, and the affairs of the Xingyu Group are handed over to Qin Peng, we must reverse the quality of our service and the attitude of our employees, we are not yet at the time when we can lie down and sleep, we are competing with Carrefour in Southeast Asia, in Baodao, and in Japan, and I don't want Xiangjiang to become a battlefield for us to compete with Carrefour and Wal-Mart." ”

Subsequently, at the meeting, Li Guangyu demanded that all management units earnestly shoulder their responsibilities, must reverse this unhealthy trend, act in the spirit of serving the citizens of Hong Kong, and remember not to have the phenomenon of the store bullying customers.

These high-level executives immediately responded that they would increase the management of the following after they returned, and they would definitely reverse the current situation as soon as possible, so that the citizens could buy comfortably.

Li Guangyu also said Li Ka-shing's suggestion about discounts, and asked Li Yibo to contact the chairman of Watsons to determine the time of discounts, and then the two supermarkets will discount at the same time to save the damaged image this time.

These managers know that some people are going to be unlucky this time, and this week's discount has caused the group to lose a lot of profits.

......

Wonderful Book House