The busiest part of the weekend is the reception department.

The cleaning work belongs to the reception department;

Chinese food is cooked in the back to the reception department;

Receiving tourists for door-to-door consultation belongs to the reception department;

Tourist telephone consultation lines belong to the reception department;

Those who sell things, ask for food, come in to chat if they have nothing to do, and those who come in to rest and leave when they are tired all belong to the reception department.

The most important thing is that at present, the manpower of this department is still quite limited, and he is the only one who can do so much work.

However, the manager said that the reception department will grow slowly, and in the near future, there will be second, third, fourth, fifth, or even more people joining in.

At that time, Ma Tianchang will be the leader of these people!

Ma Tianchang is a very patient person.

Although he never took a penny of wages from the society;

Although many of the reliable and unreliable benefits promised to him by the manager have not yet been realized.

His work has always been done diligently, and he has never dragged it out.

This is a good habit he has developed since he was a child, no matter whether he does big or small things, he will complete them all seriously and patiently.

At about ten o'clock in the morning, an old lady in her sixties and seventies walked in.

Ma Tianchang recognized her at a glance, this old lady was a frequent customer of the travel agency, and she had been to the travel agency last week and last week.

Every time she came, she seemed to ask this and that aimlessly.

Starting from a one-day trip to the city, to a two-day or three-day car trip, to a five-day and seven-day train and plane group, and even the itinerary of Taiwan, Hong Kong and Macao, Singapore, Malaysia and Thailand, and ten European countries asked one by one.

From the price to the standard of accommodation to the means of transportation to the famous local attractions, local snacks, local cultural allusions and so on.

This old lady's consultation is so detailed that it is simply a tourist version of 100,000 whys.

One of the tour guides who had received her in the club said: If anyone can answer all the questions of the old lady, then this person is undoubtedly a patient man, a learned man, a man who is free from low tastes, a noble man, a great man, and a man beyond the scope of man.

She affectionately called this old lady behind her back: idle, nothing to do, and a nervous lady who is full of support.

The most abnormal thing about this woman is the incessant interlude of English words in her inquiry.

Only one of the 10 licensed tour guides in the travel agency is an English-speaking guide, so most of them will seem to understand what she says.

The most important thing is that the old lady has been asking the travel agency for weeks, but she still hasn't decided where to go.

Another tour guide who received her said: Old ladies are not terrible, people who like to ask questions are not terrible, cultural people are not terrible, and shrewd people are not terrible.

The scary is a shrewd, cultured old lady who loves to ask questions.

And he's even more professional in tours than you, and he knows English better than you.

The scariest thing is that she still has time.

If you talk to her for a while, you will find her interesting, if you talk for a while, you will find her very knowledgeable, if you talk for a while, you will admire her for speaking English, if you talk for a while, you will feel overwhelmed, and at the end of the conversation you will go crazy!

The person who received her the most times in the whole society was Ma Tianchang.

What makes most tour guides feel amazing is that Ma Tianchang has not gone crazy until now.

So after the old lady consulted the route and left, when the general manager announced that the newly established reception department had appointed Ma Tianchang as the manager, none of the tour guides had any objections.

Ma Tianchang saw the old lady walk in, and quickly poured her a glass of water: "Grandma Xiao, are you here again?" I checked the flights of the ten European countries you asked about last time, and I will help you print it out later." ”

Grandma Xiao naturally took the water handed by Ma Tianchang and sat on the sofa next to the front desk familiarly.

She smiled and said, "Little Pony, I'm not here to ask you for a flight schedule today, I'll bring you a group today, what do you think?"

"Really? That's a good feeling, where are you going? I'll check the information for you first, and type it out for you?"

Ma Tianchang has long been accustomed to the old lady's way of speaking, and the first time she came, she said that she was going to travel soon, but it turned out that it had been almost a month, and she still only consulted and did not move.

When Ma Tianchang began to receive the old lady, she was also speechless when she asked.

But now he can't find anything on the computer, so he checks the information on the computer on the spot, and finally copes with the old lady.

Unexpectedly, the old lady came to him the next day with a lot of new questions.

At that time, the club happened to be not very busy, and Ma Tianchang spent almost most of the day with this old lady.

Don't say it, the old lady's questions are all on the point, and after answering a circle of questions, Ma Tianchang feels that his travel knowledge, tourism knowledge and so on have all grown a lot.

He regarded her as his mentor and friend. He answered all the questions seriously.

It really won't, after she leaves, he will check the information on the computer, ask the manager, call his peers, what tricks are used, and he will also figure out that he will tell her next time when she comes again.

The old lady saw Ma Tianchang's unmoved appearance, and she didn't drink any water.

"Don't travel today, I really brought you a group.

This afternoon, a group of my old American classmates are going to come to my house as guests, I told them that they will play in our city for half a day in the afternoon, and they will arrive at two o'clock.

"What?" Ma Tianchang was stunned for a moment: "Grandma Xiao, are you serious, your American classmates are here, are they all Americans? Do you want me to take them to visit the attractions in our city?"

"That's right, it's you, kid. The old lady finally saw Ma Tianchang's surprised expression, so she took the water with satisfaction and took a sip: "In addition, you have arranged dinner and accommodation, take me a total of sixteen people, the car does not need to be arranged, they came from Guancheng by coaster." ”

"Then, how many points are you going to?" Ma Tianchang was a little confused at this time, this group came too suddenly, and he was not prepared at all.

"Just Mingyuan, you can book the meal to the first floor, one table within two thousand, you book two tables, accommodation to a five-star foreign-related hotel, you see where it is suitable for you to book on the line, don't think about money. ”

The old lady seemed to be very relieved of Ma Tianchang, and all the food, accommodation and play were handed over to him.

"However, I still have to say hello to the leaders of the club, and this matter of ordering food and room is all in charge of the plan. ”

Ma Tianchang began to get nervous, more than a dozen Americans, asking a student he had never even led a group to visit the attractions of Kaifeng City, how did this sound a bit dreamy?

The old lady nodded understandingly: "It's okay, as long as your club arranges it, but the tour guide must come to you, this can't be changed." ”