Early on Monday morning, the elevator was crowded with people, Ye Haitang just got out of the elevator when her mobile phone rang, and Mr. Ai's assistant Lin Na informed her to hurry to the conference room and there was an emergency meeting.

After she answered the phone, she looked at it, and there were 15 missed calls! There were Mr. Ai, there were Xiaowen, and there was also the company switchboard number that I couldn't tell whose it was.

Looks like something is really going on.

She hurriedly trotted into her office, grabbed the notebook and hurried into the conference room.

It wasn't the usual management meeting, but the heads of each department arrived. Especially unexpectedly, Ge Wanfang actually came.

The business department has its own regular meeting system, and it usually does not appear in the meeting of the management department at all, and Ge Wanfang came here, which can only show that today's meeting is related to their department. It's their department's fault.

Ye Haitang thought to himself.

It's really a matter of the agent business department.

Early in the morning, the company's national customer service hotline received a customer complaint that his insurance agent defrauded him of 800,000 yuan, and now he refuses to pay back the money, and the phone is not answered!

The customer's name is Wei Wenbin, and he is from Luo'an.

The time was urgent, in order to let everyone understand the situation faster, Mr. Ai asked Lin Na to forward the relevant emails to the mailboxes of everyone who participated in the meeting.

Ye Haitang opened the company's mailbox on his mobile phone, quickly read it, and couldn't help but secretly speak.

This insurance agent's name is Jiang Lan, and she is not married yet. Without the knowledge of her client Wei Wenbin, she surrendered the insurance to him, and then secretly withdrew the 800,000 yuan in the surrendered account in several times.

Ge Wanfang said: "Before the customer complained to the headquarters, he first complained to our department, and as soon as I knew about it, I immediately reported it to Mr. Fu, who personally went to Luo'an to talk to Jiang Lan, and Jiang Lan admitted that she took the customer's money, but refused to explain the whereabouts of 800,000 yuan. ”

Ningcheng branch has more than 20 subordinate branches, the agents and salesmen of these institutions are all going to Ningcheng for training, almost everyone is trained by Mr. Fu, Jiang Lan didn't dare to lie to the general manager, so she explained how she transferred the customer's money to her own account.

Wei Wenbin insured universal insurance in Jianglan, thinking about long-term investment at that time, and also a little bit of the idea of avoiding inheritance tax, the annual premium is relatively high, and after a few years, the cumulative cash value of the account has exceeded 800,000.

Jiang Lan took a copy of the customer's ID card on the grounds of giving back to the old customer and giving away millions of traffic accident insurance, used this copy to open an account at the bank, and went to the business hall to apply for a new mobile phone card, and then changed the information on the policy in the name of the customer, mainly the mobile phone number.

Then she went to the surrender of the universal insurance in the name of the client.

Jiang Lan is Wei Wenbin's insurance consultant, and when she goes through the surrender procedures, naturally no one will suspect her. She filled out the surrender application form, signed it by her, and the phone number for the return visit was a changed number, which was answered by her boyfriend.

Bold, careful, thoughtful, and talented!

Ye Haitang almost wanted to applaud her, such a mind and guts, why can't she do it, why do you want to commit a crime?

The participants looked at each other, and their thoughts were estimated to be similar.

"That's the way it is. Now this Jiang Lan just lives and doesn't explain where the money goes. The customer is now very emotional, and he has to complain to various media, and he also said that he will report to the regulatory department. ”

Ge Wanfang was very anxious.

Deng Jianmin, the new manager of the customer service department, continued: "As soon as we received the information from the customer service hotline of the headquarters in the morning, we immediately consulted the legal department of the headquarters and asked us to report the case locally. Luo'an's local colleagues have already gone to the police station to report the case. ”

Mr. Ai said: "Today's urgent convening of everyone is this matter, and the relevant departments must quickly follow up and assess the consequences and impacts. Be prepared to cooperate at any time. ”

In the afternoon, each department summarized the follow-up situation.

This time, Ge Wanfang didn't come, it was Ying Wanxin, the supervision director of the agent Qidao, who came. A middle-aged man who looks very elegant and delicate, Ye Haitang rarely sees him in the company, so he can't help but look twice.

The speed of follow-up by various departments is still very fast, and the finance department has completed the process in the shortest possible time, and advanced 800,000 yuan to the customer, and the customer has confirmed the payment by phone, as evidenced by the recording.

The customer service department is in a bit of trouble here. Deng Jianmin reported: "The local police station in Luo'an did not accept the report, and the police station informed us that the nature of the matter was "misappropriation of funds", and it took more than three months of misappropriation before the case could be filed. At present, I have asked the legal department of the headquarters to intervene. ”

Ying Wanxin took over and said: "Mr. Fu personally communicated with the customer, the company can advance the money first, but I hope that the customer will still transfer 800,000 yuan to the company, restore the original policy effect, the company will compensate the 800,000 yuan of interest, and re-pay the policy to restore the handling fee, this is the most perfect solution, but the customer does not agree." ”

Ye Haitang thought to himself, this kind of solution, I'm afraid no one will agree to it.

At present, Wei Wenbin has put forward a request: surrender the policy, and at the same time refund the handling fee when the original insurance, the initial operating expenses of universal insurance are extremely high, according to Wei Wenbin's annual premium calculation, this alone has to refund two or three hundred thousand, according to the provisions of this fee has to be channeled by them, and it is definitely impossible for the total payment to agree.

This condition is indeed too harsh, and everyone at the venue is a little excited: "Isn't this blackmail?"

Ye Haitang sensitively smelled the smell of mountain rain.

Sure enough, Ying Wanxin said: "We only agreed to refund the interest, the POS system has calculated the list of interest, up to 3,000 yuan, the customer himself is unwilling to restore the policy, and the loss can only be borne by himself." We came to the door to apologize, which is enough to show our sincerity. ”

"As for the complaint to the media," he looked at Ye Haitang with a tough look: "I believe the marketing department will definitely be able to handle it." ”

Ye Haitang had a meeting with the marketing department at noon to discuss this matter, and she was keenly aware that if the matter was too big, the agent channel was very likely to throw the pot, and this pot was likely to be thrown on her and the marketing department.

Sure enough, it came. Looking at Ying Wanxin's elegant appearance, it is really unseemly. Those who can be the leaders of the business department are really not ordinary people.

She didn't refute immediately, looked up at Ying Wanxin, and Ying Wanxin repeated: "I think that with the strength of our company's marketing department, we should have the ability to solve this media crisis." ”

Before anyone else answered, the new administrative manager Huang Annie said: "Mr. Ying is right, as long as the marketing department tries its best, it will definitely be able to handle it!"

Everyone else looked at Ye Haitang, and Mr. Ai also looked at Ye Haitang.

Ye Haitang didn't even give Huang Annie the corner of her eye, she looked at Ying Wanxin in surprise: "It turns out that in President Ying's mind, I am already as powerful as the head of the Propaganda Department?"

She continued with a smile: "I also think that with the strength of our company's agent business department, we should have the ability to be the first among so many peers in the country!" , she emphasized the "should".

There were a few low laughs in the room. Credit Suisse is currently the fifth largest among its peers in the country.

stabbed Ying Wanxin lightly and heavily, Ye Haitang knocked on the table: "It was a joke just now." I am very grateful to the business department for the recognition of the marketing department, and I also hope that I have the ability to be a publicity minister. The consequences of this incident are very serious, and if it is not good, the image we have built up in Ningcheng in six years will be ruined. The professional financial advisors that citizens talk about will also be replaced by the bad reputation of scammers. ”

I don't want to think about who built this image in the first place, and now because of who is about to destroy it.

Mr. Ai said with emotion: "I still remember the grand occasion when it first opened. Over the years, we have been very effective in building an honest and professional image. Our salesman goes out, as long as he reports the company's name, the customer's attitude is different. ”

"Yes, this good reputation is a joint effort of the whole company, and of course it can't be ruined. I'll do my best. Ye Haitang said.

"But," she turned to Mr. Ai, "what if the customer's problem cannot be fundamentally solved, and the customer keeps complaining?"

"We can't keep an eye on all the media 24 hours a day, and I don't have the ability to keep all the media out of the way, as Director Ying said. ”

Ye Haitang said: "Finally, I would like to introduce to you the marketing department, sometimes we are firefighters, but we must find out the fire point, otherwise the fire will not be extinguished." ”

She looked at Ying Wanxin: "Director Ying, whether I, a firefighter, can extinguish the fire, depends on whether you can handle this customer." ”

Sensei wants to throw the pot at me.

Negotiations between the agent channel and Wei Wenbin failed again.

Wei Wenbin complained to a number of media outlets in Luo'an, including several major newspapers and television stations.

The local agency in Luo'an hurriedly reported the news, and Ye Haitang rushed to Luo'an on the same day.

As soon as she got out of the train station, she saw Wei Xiao on the side of the road, the tall and handsome Wei Xiao leaned lazily on the car, and put sunglasses on his face, which was very stylish.

Ye Haitang called him, Wei Xiao looked up and saw that her eyes lit up, and a smile appeared on the corner of her mouth.

"I was surprised to see your WeChat positioning just now, why did Mr. Wei come to be a coachman in person?" Ye Haitang laughed at him, Wei Xiao took off his sunglasses and turned his face to look at her: "It's my honor to be your driver." ”

Before coming, Ye Haitang had already briefly told Wei Xiao on the phone what had happened, and in the car, she said it in detail again. Wei Xiao said: "Begonia, don't worry, I still have a few friends in Luo'an, and I will help you deal with this matter." ”

Ye Haitang was a little embarrassed: "It seems that every time I look for you, I am causing trouble for you, although we are our own people, but this is a business after all..."

"You!" Wei Xiao shook his head: "It's so boring to be polite with me! You also said that we are our own people, this is my territory, who are you looking for me if you have something to do here?"

Ye Haitang really felt sorry, she seemed to have been bothering Wei Xiao for all these years. And Wei Xiao said to her mostly "You can rest assured" every time.

Four years ago, Credit Suisse suffered an unexpected loss in its investment-linked insurance because of the "black swan" event that year, triggering claims and complaints from many customers across the country.

That time, a customer of Luo'an went to the TV station to complain, and two reporters carried the machine to the Luo'an branch with him for an interview, and when Ye Haitang knew, it was almost time to go to press, and she was not in Luo'an, and the local colleagues couldn't even say the name of the TV column.

When he was at a loss for what to do, Wei Xiao called like Shi Yu, saying that a friend from the TV station told him that he had a complaint from Credit Suisse, and asked Ye Haitang not to worry, he would deal with it.

At about 12 o'clock that night, Ye Haitang received Wei Xiao's WeChat in a daze, with only one line on it: It's okay, I'm going to sleep.

Later, she learned that Wei Xiao had a drink with the two reporters that night and was drunk.

She was very moved. At that time, Wei Xiao had only been in Luo'an for more than a year, and he hadn't known him for a long time, so he was definitely a trusted friend who could do his best to her.

It was a long time before she remembered that Wei Xiao could have known so coincidentally that the TV station had a complaint from Credit Suisse?

In the past few years, Credit Suisse has had many complaints, as long as it is within Ye Haitang's jurisdiction, no matter which city it takes place, whenever she needs help, Wei Xiao will take action.

Wei Xiao's help again and again made her deeply feel the influence of Nanshan News Network and the cloud community, but Wei Xiao, as the founder, was busy for her, and she didn't feel that she was an important person.

Wei Xiao sent Ye Haitang to the Credit Suisse Luoan branch, after he parked the car, he accompanied her to wait for the elevator in the lobby, Ye Haitang asked him to go back first, he only smiled and said, It's not bad for a few minutes. Standing beside him, I don't know why, Ye Haitang suddenly felt very relieved.

Wei Xiao looked at her and suddenly said, "I still remember the first time I saw you, I was also waiting for the elevator, and you walked in from the outside." ”

Who knew that Ye Haitang actually remembered: "Yes, I looked up at that time, wow, who is such a handsome young man?"

Wei Xiao was pleasantly surprised: "You actually remember?"

"Of course, I have a good memory, and when I look at the meeting, it turns out that you are the famous Wei Xiao!" Ye Haitang, who said that he had a good memory, selectively forgot that he often had to remember a person four or five times.

Wei Xiao smiled: "It was only then that I knew that this girl who was articulate and almost denied a few experts was the famous Ye Haitang!"

The two looked at each other and laughed.

The elevator came, saying that he was busy and called him, Wei Xiao watched Ye Haitang enter the elevator, and then turned around and walked towards the parking lot.

The weather was good, and he was in a good mood and couldn't help but whistle.

It's glad that you noticed me when I noticed you.

Even though you still just think of me as a good friend.

Wei Wenbin also complained to Luo'an Daily, Luo'an Evening News and Luo'an TV.

The nature of this incident is very serious, unlike the common purchase misleading or claims disputes in the industry, this is a case of premeditated misappropriation of client assets by an agent, once exposed, it will be a serious blow to Credit Suisse's reputation, and the good reputation accumulated for a long time will no longer exist, and it is more likely to be punished by the regulatory authorities.

When Ye Haitang arrived at the Luo'an branch, Mr. Fu had just returned to Ningcheng, and only asked the person in charge of Luo'an to convey a sentence to her, Mr. Fu said that he would try his best to solve the customer's affairs, and asked her to do her best not to see the newspaper or appear on TV.

Ye Haitang heard that this was Mr. Fu's statement on what she said to Ying Wanxin, even if he didn't say so, Ye Haitang would go all out.

Her attitude towards crisis events has always been two points, first to confirm whether her side is at fault, and then to deal with it as soon as possible, the sooner the better, no more than 24 hours at the latest.

But this time, she also felt passive.

Although the compensation demanded by the customer is unreasonable, but the company does have a great responsibility, in recent years, the business development has been smooth, the business department has indeed relaxed in personnel management, if the customer has not negotiated, continue to complain, do you have to be a firefighter?

The situation is worrying, and I can only see the moves.

Ye Haitang dialed the phone number of Fang Ying, editor-in-chief of Luo'an Daily, before coming, Wang Li helped her call Fang Keying, and when Fang Keying heard Wang Li's name, she was very affectionate on the phone: "Oh, Wang Li's sister is my sister, you come, let's meet and talk about something." ”

She dialed the phone number of Jin Yahui, deputy editor-in-chief of Luoan Evening News, and Jin Yahui said as soon as he answered the phone: "Mr. Wei has already said, it's okay, you are welcome to come over at any time." ”

It's going well, and here's Luoan TV. Wei Xiao said that she doesn't have to worry about the TV station.

Put down the phone, she was about to go out, Wei Xiao's call came, he asked the leaders of the Propaganda Department of the Luo'an Municipal Party Committee and the TV station to have dinner together in the evening, and the place was the Sheraton where she lived.

Ye Haitang was overjoyed, she looked at the time, it was only four o'clock, and there were still two hours before the scheduled dinner, so she had time to go to Luo'an Daily and Luo'an Evening News.

Luo'an city is not big, Ye Haitang came out of the evening newspaper at half past five, to Sheraton just in time, she walked to the side of the road and was about to call a taxi, heard a horn behind her, when she looked back, Wei Xiao was pulling down the window and waving at her.

Everything went smoothly. Several leaders of the Propaganda Department and the radio and television system arrived, and what surprised Ye Haitang even more was that he actually met an acquaintance! The new Vice Minister Kong of the Propaganda Department of the Luo'an Municipal Committee turned out to be her senior brother, the same graduate tutor as her!

Now the atmosphere is warm, everyone said that after a long time, the water washed the Dragon King Temple! Senior Brother Kong is also a very straightforward person, and immediately spoke: "Senior sister, don't worry, don't talk about Mr. Wei's face, just rush you to be my junior sister, and I will also help you with this!" Ye Haitang and Wei Xiao glanced at each other, and the heart that had been carrying it was finally put down.

Ye Haitang lived in Sheraton, after dinner, sent off the guests, she originally wanted to go back to the room, Wei Xiao said: "It's rare to come, don't you want to see the night view of Luo'an, just to eliminate food?

She laughed too.

The two of them walked casually on the side of the road, although Luo'an is small, the economy is very developed, and the city construction is also very good, Wei Xiao pointed out to her from time to time, what kind of road is this, what allusions are there to the name of the road, where he lived when he first came, which food is delicious, which movie theater has IMAX, Wei Xiao's voice is low and a little magnetic, he said unhurriedly, and the description is also very vivid, Ye Haitang listened all the way, and listened to it with taste.

The weather is neither hot nor cold, the night breeze blows on the face, just right to calm the slight heat after the meal, there are ten miles of prosperity around him, and there is only one person in Wei Xiao's eyes at the moment.

In the past, when he first came to Luo'an, after a busy day, he would stroll alone in the streets and alleys of the city at night, and he had imagined countless times that one day, he would take Ye Haitang to walk through all the places he walked.

But at that time, they were not so familiar, even if they were crazy, every time they returned to Ningcheng, they didn't dare to call her easily, they were timid, and so were people, he carefully took six years to get to her, and finally became her most trusted friend, maybe even she didn't realize that for so many years, Wei Xiao was the only undefended man around her.

Jiang Lan finally explained the whereabouts of the 800,000 yuan.

Jiang Lan has a gambling boyfriend Gu Wenjun, who is the one who pretended to be a customer to answer the return call, when the incident happened before, Jiang Lan insisted that Gu Wenjun didn't understand anything, and was coaxed by himself to answer the phone, Gu Wenjun's statement was the same as Jiang Lan, because the evidence was insufficient, the police quickly released him, and no one could have imagined that the money was there for him.

The legal department of the headquarters sent someone to the Luo'an Branch, and after re-reporting the case for "stealing customer funds", the police arrested Jiang Lan, but she still didn't say anything.

Later, the police turned their suspicious eyes to Gu Wenjun.

This investigation is amazing, this Gu Wenjun has been married a long time ago, and his daughters are three years old.

Gu Wenjun is not a native of Ningcheng, after graduating from high school, he went to Shenzhen with his fellow villagers to work without being admitted to university, and later married his fellow villagers in the same factory, and returned to his hometown together after giving birth to a child.

But Gu Wenjun thinks very highly of himself, always wants to make a fortune, and is tired of the days in his hometown, so he runs to Ningcheng alone.

Jiang Lan and Gu Wenjun met when they came to Credit Suisse to apply for an agent, Gu Wenjun was not admitted because of his lack of academic qualifications, but his handsome appearance and eloquence left a deep impression on Jiang Lan, and the two also added WeChat friends to each other.

Later, Gu Wenjun entered a trading company as a salesman, invited Jiang Lan to dinner, and slowly contacted more, and the two were together.

Jiang Lan thought that Gu Wenjun was unmarried, she always thought that Gu Wenjun was a talented person, this girl who lacked heart and eyes spent almost all the money on him, Gu Wenjun was also very good at behaving, Jiang Lan said that she wanted to eat the egg scones downstairs on a winter night, he went downstairs without saying a word, put on his clothes and went downstairs, occasionally Jiang Lan caught a cold and fell ill, and Gu Wenjun even brought the meal to the bedside. It didn't take long for Jiang Lan to die for him.

The two have lived together for more than a year, and almost all they spent was Jiang Lan's money, until one day when the creditor came to the door, she didn't know that Gu Wenjun had borrowed a lot of usury because of gambling on overseas platforms, and it was roughly calculated to be at least seven or eight hundred thousand.

Seeing her lover kneeling at her feet and crying bitterly, regretting that she shouldn't have gone astray with curiosity for a while, Jiang Lan was very distressed, she couldn't raise so much money after thinking about it for a long time, so she put her idea on the funds in the customer's account.

Gu Wenjun was a participant from beginning to end.

Ge Wanfang went to the detention center, after all, Jiang Lan was from his department. After coming back, he secretly said to Ye Haitang: "Haitang, I now think that you are right not to find a boyfriend casually, you said that Jiang Lan is a good girl, educated, good-looking, and her monthly income is not low, isn't it cool to buy clothes and bags by herself? I heard that when the police at the police station told her that Gu Wenjun had a wife and a daughter, her face became like a ghost! Alas, it was really pitiful!"

I wanted to carry it down by myself, but I found that what I met was not human, Ye Haitang secretly sighed for Jiang Lan in her heart, a girl with such an IQ is so online, it's a pity.

The money was recovered, the company was relieved, Wei Wenbin and his wife heard about the whole story, and they were also very worried that Jiang Lan was not worth it, and their tone was not so tough, and finally agreed to continue the original insurance contract.

In order to show its sincerity, Credit Suisse compensated nearly 4,000 yuan in interest during the period when the funds were missing, and also gave the customer and his wife 5,000 yuan in shopping cards from the largest local supermarket.

A crisis is over, and everyone is happy. As for Jiang Lan, who lost her youth and freedom, it was just a sigh.