Chapter XXXIV Reform
It's always uncomfortable for something to change suddenly. Reform can be a success, or a failure. And after failure, there is a price to pay.
Ling Luo knew that it was not a trivial matter to suddenly change the way of reception, although the Tiangao Emperor was far away, he didn't want to be a general who would not be subject to military orders abroad. So since I had this idea, I reported it to Bai Ling.
Bai Ling gave him a lot of power, and he didn't go through Bai Fame and directly made him throw off his arms.
With the backstage, Ling Luo had no worries, and the reform was carried out as scheduled.
Han Fei has some talents, rich imagination and quick thinking, but his shortcomings lie in his lack of work experience and lack of understanding of the sales industry. So the plan he made was feasible, but it was still not perfect, and some things always missed the point.
After several nights of hard work, Ling Luo finally gradually perfected this plan and formed a new set of hospitality methods.
In this way, on a new day, Shenchi 4S store ushered in a new page.
The hall is still the same hall, the difference is that there is a platform separated by it, and the people are still the same people, but the sign on each chest is different.
Behind the platform, more than a dozen salesmen stood straight with smiles on their faces, refreshed.
Two middle-aged men and women walked into the store, and the woman grabbed the man's arm, looking at this intimate demeanor, it should be a couple.
Chen Linlin temporarily started the reception work, she walked in front of the two and said enthusiastically: "Hello, welcome to the Shenchi 4S store, I am the receptionist Chen Linlin, I am very happy to serve the two!
Chen Linlin spread her hands, and the middle-aged couple followed. These two are also very puzzled, this store is indeed different from others, so many people stand in a row to greet guests, it is really polite.
The man was very calm, and the woman looked around and looked curious. It was her birthday in a few days, and her husband said he was going to buy her a car as a birthday present, so he came here.
Chen Linlin took the two to the salesman and said with a gentle smile: "Hello, the hospitality method of our store is different, not the salesman chooses the customer, but the customer chooses the salesman." Whoever you like can be received by the two. Next, I would like to ask the salesmen to introduce themselves. ”
The man who has always been calm also showed a trace of curiosity at the moment, and he has seen many big scenes when his career is quite successful. As an auto trader, this idea is indeed relatively novel, which shows that the manager is really attentive. I unconsciously have a good impression of this store.
He smiled and said, "Okay, let's see how they introduce themselves!"
Chen Linlin turned to the salesman and said, "Let's start!"
The first person to introduce himself was Sun Zhidong, he said: "Hello, my name is Sun Zhidong, my label is professional, I am studying mechanical design, so I can answer your questions more professionally." We look forward to your choice. ”
After Sun Zhidong finished speaking, Han Fei was next, his face was a little ruddy, and he was obviously a little nervous. Although I have silently recited the lines many times and am fully prepared, my heart is still beating wildly after I go on the court.
He said: "Hello two, my name is Han Fei, and my label is artist. I studied art, and I believe that I can give you a different feeling. Thank you and look forward to your choice. ”
The woman was very interested when she heard this, while the man looked at the next person, because it was a girl, and her appearance was not bad.
The third person to speak was her, and she introduced herself, her label being a smile. Laughter, many people will, but I have to say that this girl's smile is very intoxicating, it is the feeling of a spring breeze.
The man looked at her and smiled softly, looking interested.
Next, the remaining salesmen said their respective labels. Some say enthusiastic, some say thoughtful, some say dedicated, and so on.
After the introduction, Chen Linlin asked, "Have you decided which salesman to choose?"
The man looked at the woman, intent to ask, if she was not there, he would have chosen the girl who smiled extraordinarily charmingly. It's just that now it's clear that I don't dare to express it.
The woman hesitated a little and pointed at the "artist" Han Fei, she felt that this label was indeed different.
The first person to be selected after the reform was actually Han Fei, which was indeed an honor, and hurriedly walked out to show the two of them the car.
His nervousness has eased a lot when he was entertaining customers, and he has been here for some time and has received many people. This time it's a little different from those, and I've added some of my own explanations. After all, art majors have unique understandings and views on beauty, and this is emphasized when explaining the shape of the car.
Of course, these things are just an introduction, and the quality of the car is not about the appearance, but more about the internal performance. Han Fei did not ignore this point, because he did enough homework in private, he still spoke very well.
After the reception, Han Fei took out a small notebook from the counter and said, "It's a pleasure to serve the two of you today, please rate me, and you can also put forward some valuable comments." ”
This is one of Ling Luo's thoughts, after receiving customers, customers have the right to score. These things can be listed in the assessment in the future as a reference for future bonuses.
The woman picked up the pen and typed it for 90 points, and then wrote down some opinions in Juanxiu's font, which seemed to be very important.
Han Fei thanked him, and the two left happily.
The first business did a good job, at least the customer was satisfied. Next, several groups of guests came one after another, and there were all kinds of orders. As Chen Linlin expected, the advantages of women on this occasion are indeed brought into play, and the probability of being ordered by men is still a lot.
Ling Luo had been watching the situation here from above, and no matter how good he had thought before, he still needed to be tested by practice.
So far, there are no major problems, and some small problems that I thought of before have appeared. There was a salesman who stood all morning and no one chose him, which was very bad and would discourage him.
Sure enough, from the beginning he could still smile calmly to cry with a sad face later, and the more he did this, the more he was not chosen.
Customers come here to buy cars, not to mourn.
Ling Luo shook his head, he didn't like his attitude very much. How can there be no setbacks in life? What can we do if we can't get over these ditches and bumps?
This method has intensified the competition between salesmen, Ling Luo has considered this point, it is indeed cruel, but now the society is cruel, survival of the fittest.
If you do well, you will be promoted and raised, and if you don't do well, get out!
That's the rule of the workplace!
The system will be gradually improved in the future, and what Ling Luo thinks is that everyone in this store must have a sense of crisis, and with this feeling, they will know how to work hard and how to progress. Otherwise, sooner or later they will be eliminated.