The car follows the traffic and moves slowly and leisurely.

Su Mu sighed deeply, and it was estimated that he would not be able to rush to see the staff of Senna and Merrill Lynch before the appointed time.

The traffic is not as fast as the pedestrians on the side of the road, he told Allen's assistant: "Help me know the number of rental helicopters in major cities, and I will still use flying when I go out in the future." After waiting for so long for a plane yesterday, and getting stuck in traffic today, my precious life was all wasted. ”

"Ok boss, renting a helicopter is like standing on the side of the road to take a taxi, it's easy to find the numbers of those companies. Assistant Allen replied.

Su Mu heard the mobile phone ringing, the mobile phone in this year is still quite large, about half smaller than a few years ago, there is still an antenna on the top, and most of it is in the handbag of Allen's assistant when not in use.

After taking the phone, he found that it was Blake, and asked lazily: "I'm in New York, I'll be back to the company in a few days, you can handle it yourself." ”

Blake's voice on the other end of the phone sounded terrible, and she told Su Mu bad news: "There is a problem with Dream2, the screen supplier Sharp has just called me, their product is defective, it is easy to cause the color to darken, and it cannot be repaired unless the screen is replaced."

The head of the after-sales department mentioned this to me before, I thought it was just an example, according to the meaning of the Sharp company, the failure rate may be about two percent, and the whole batch of products has problems, from October last year to the present!"

Su Mu didn't speak, he began to have a headache, he understood what Blake wanted to say, and asked, "Since January last year, we have been purchasing Sharp's displays, right, how many computers have been produced in total, and how much inventory?"

"About 93,000 computers were produced, we didn't have much stock in our warehouse, and most of them were bought by customers, and I was even more worried about not knowing which products would go wrong, which was a .......disaster."

As Blake said, this is indeed a disaster for Penguin, once it is not handled well, a sharp decline in brand image is inevitable, the actual loss for the time being, the warehouse has produced all the computers have to be reworked, will consume a lot of manpower and material resources, the failure rate of two percent, is undoubtedly a very terrible number.

Su Mu lay back, leaning on the back of the seat, his face was quite unsightly, and asked, "Why did you tell us that there was a problem with the product now?"

"I also asked the other party this question, they told me that it will take about three months of actual use to cause a problem with a certain part of the screen, plus the feedback is not timely, Sharp Company just discovered the problem two days ago, they are willing to bear the loss, what should I do now?"

Blake's voice didn't sound as interesting as usual, and when she encountered this kind of thorny problem related to the development of the company, she couldn't make the decision, so she called Su Mu for advice as soon as possible.

If there is a problem with the company's products, it is natural that Sharp is responsible for compensation, and needs to bear the loss of Penguin, saying that the company has done a good job in terms of international reputation, otherwise it will not become a financial center in Asia, and seize the market in the field of trade and European and American countries.

Now it is no longer a question of compensation or not, but the more than 90,000 computers, all need to be recalled and repaired, can not wait until the user's computer has a problem, before telling them that there is a problem with the product they purchased, once there is a large-scale quality defect, Penguin company has finally accumulated the reputation and reputation are finished, enough to break the bones.

That's not the most troublesome thing, the trouble is that there is not enough computer screens, which means that even if there is a large-scale recall, there is no way to replace the screens for users, and it is not realistic to overhaul them all in the short term, with the current number of employees at the Penguin factory, it will take at least four to six months to complete the replacement.

During this period, the production line and employee energy are occupied, which will inevitably have an impact on the production capacity of the new product Dream2.

In the past, Su Mu knew that there would be problems sooner or later, but he didn't expect it to be this kind of problem, and what was even more cheating was that it had nothing to do with his own company, and the accessories manufacturer had technical defects and pulled himself into the water.

Now it is too late to regret cooperating with Sharp, and the most important thing is how to solve this crisis, he then asked: "Has Sharp solved the defects? If we buy computer screens of similar quality from other companies, how much can we buy, I mean in the short term." ”

“…… No, Sharp is trying to figure out a way, since the beginning of this year, PC sales have skyrocketed, and various manufacturers are producing at full capacity, I don't think at this time, our company can purchase enough replacements, even if the price increases, we need to wait slowly.

Our company has increased production, and other companies are doing the same, so I'll ask Dell and IBM if there are any other brands of computer screens on the side. ”

Blake can't be calm, after all, she is a woman, or a woman with little business experience, and she is easy to panic when she encounters something.

Compared with her, Su Mu was much calmer, thought carefully about the gains and losses, and said: "You purchase a small batch first, if there is a large-scale recall, our company will almost be finished, and the dealers and agents will also be furious."

For those that have already been delivered to customers, tell them that there may be a problem with the screen, we at Penguin will replace them free of charge, in addition to compensation, bear the shipping costs, replace the old products with new ones for free, and can also pay a small fee to upgrade the performance of the computer. ”

Blake, who was on the other end of the phone, thought for a moment and complimented, "It's a good idea, I'll immediately recruit an extra batch of operators and let them contact customers as soon as possible." ”

Su Mu held his breath in his heart, the company's development plan was disrupted, the new product was recalled as soon as it was sold, and the delivery time would be delayed, so it was strange to be comfortable.

"It is true that some customers can be appeased, but our company still loses a lot, and all the products in the warehouse have to be refurbished, and if Sharp does not give me a satisfactory explanation, whether it is financially or reputationally, I will definitely take Sharp to court." ”

Blake's voice came again: "After the statistics, I will contact Sharp, usually the products are sold expensive, forget it, the quality is still so bad, there is no compensation This time it will definitely not be over!"

"It's hard work, you go get busy first, I'll hurry back to Menlo Park, and the agents and dealers should also be appeased, they have grievances, but we are unlucky, and then discuss how to remedy it......"

……

Hanging up the phone, Su Mu looked out the window and thought for a moment, no matter how he thought about it, this time he lost a lot.

Workers' wages cost money, free memory replacement costs money, and the damage to Penguin's company image is also great, and this part of the loss must be compensated by Sharp.

Fortunately, the scale of this company is large enough, and there is no need to worry about not being able to pay compensation for the time being, if it is replaced by a small company that encounters this kind of problem, it is estimated that most of them will go bankrupt, and Sharp can hold on.

Su Mu suddenly wanted to know how several other large PC manufacturers that also purchased computer screens from Sharp would deal with this emergency, such as IBM and Apple, as far as he knew, some of the products of these two companies were also using Sharp screens, especially Apple, almost all of which were Sharp.

As long as their company's remedies exceed theirs, Penguin customers will most likely be psychologically balanced, and they feel that the impact should not be as big as they imagined, which is a little relieved.

The car was still moving forward, and after changing roads, it was much smoother.

When I arrived at Mr. Senna's company on Wall Street, he was nearly twenty minutes late, and three successful people in high-end suits were sitting in his office, Su Mu hurriedly walked and said with a smile: "Sorry, I overestimated the traffic order in New York in the morning, and I came late......