Chapter 10 Professionals
"Company positioning: professional, fast, intimate service, to provide errand services. ”
"Article 1 of the service strategy: Formulate a special service strategy for a special population. ”
"Article 2 of the service strategy: different groups of people, different charging standards, according to the difficulty of the charging standard in 5% increment. ”
"Article 3 of the service strategy: sign a liability waiver agreement to fully anticipate the consequences of the service and avoid the possibility of subsequent liability. ”
"Service tenet: to be the customer's doppelganger, so that customers can do more important things......"
Wang Mengmeng read it down one by one, and couldn't help but sigh the difference between professional and non-professional. Isn't it precisely because Article 3 of the service strategy does not fully anticipate the responsibilities that come with service?
And she never had the awareness to develop professional service strategies for different groups of people. Now it seems that what the guests ask to meet this kind of service positioning, is it too small, is there a real can be increased according to the 5% charging standard, then there is indeed the possibility of increasing the turnover by 80%.
It seems that the company's printed materials need to be reprinted, and before that, she needs to have a good talk with her partner Erha to reposition the company and determine the future development direction. Of course, the implementation of all this will have to go after Mr. Wu withdraws his complaint, and there is still a long way to go!
She packed her bag of papers into her backpack and stepped onto the motorcycle.
"All documents and contracts must be delivered before 12 o'clock, otherwise you will cause me a cash loss of 300,000. ”
The WeChat of "Ice Cube Face" was sent in real time.
The consequences are really serious, but unfortunately, Xiaowang errand company has always been the best at racing against time, and the loss or anything doesn't exist at all.
Wang Mengmeng confidently started the motorcycle and sped all the way to the designated place.
***
In this world, everything has its inevitability, especially in the service industry.
Nowadays, most people are so focused on their work that they are allocating less and less attention to the things around them. Some people can't take good care of their parents, and some people can't even take good care of themselves, so there are more and more special service companies, such as Huafeng International Hotel and Xiaowang errand company.
For Lu Dan, it feels really good as a customer. At least so that he can do another thing while working, and the most important thing is that he feels that Wang Mengmeng can be trusted. - It's the type that you can trust even if you give her the original documents.
It's funny, why would he have such a feeling of trust in someone he dislikes so much?
Is it because of her inability to stand by again and again, or because this cute dog has the kind of quality that she sees as trouble?—— that stupid quality called "self-sacrifice".
"Mr. Lu, it's your turn. ”
Judy reminded Lu Dan softly, and he realized that it was time for him to speak on stage.
The slides had already begun to play on the big screen, and Lu Dan stood up and walked up to the stage.
His steps suddenly ached, his face began to turn pale, and even fine beads of sweat oozed from him.
- His stomach started to hurt again.
Not the ordinary pain of convulsions, but the kind of colic that is particularly unbearable. Lu Dan subconsciously stretched out his hand and stroked it on his stomach.
"Mr. Lu?" Judy was taken aback by Lu Dan's appearance, and hurriedly stepped forward to support him, "Are you okay?"
Lu Dan shook his head, and was about to walk forward, when he suddenly felt dizzy, and fell to the ground in front of him.
"Mr. Lu!"
"Lu Dan!"
"Mr. Lu!"
The conference room immediately became a mess, but Lu Dan was completely unaware of everything around him.
"Xiao Dan, it's your birthday, should we go on an outing? Yiyuan Reservoir is not far from us, and the scenery is very good. ”
"We were able to have a barbecue there and also fish. ”
"Are you happy?"
"We can go as often as we go in the future, every year for our birthdays. ”
Whose words are ringing in your ears over and over again?
Obviously you said that you would accompany me for your birthday every year, didn't you?
But where are you now?
Lu Dan slowly opened his eyes, and there was a dazzling white light in front of him, and he squinted his eyes slightly, only to find that he was in a ward.
How did I end up here?
He sat up suddenly, and then remembered the scene that happened in the conference room before, did he actually have a stomach ache and was admitted to the hospital?
It was a double room, with only a pale pink curtain between the bed where Ludan was lying and the bed next to him, and there was no one around him.
Who sent him? Lu Dan couldn't think of it, got up and got out of bed, and inadvertently touched the pink curtain, and saw that the person lying next to him turned out to be Wang Mengmeng.
How could the cute dog be here?
Wang Mengmeng also looked at Lu Dan in astonishment.
"You?" said in unison.
"Why are you hospitalized?" asked Wang Mengmeng.
"Why are you here?" Lu Dan's shock lasted only a second, and then he frowned slightly and asked, "Has the contract been submitted?"
Wang Mengmeng's mouth opened, and then she jumped up, put on her shoes and ran out of the ward.
"Hey, where are you going, this patient?"
The little nurse who had just walked to the door saw Wang Mengmeng running out in such a hurry, and wanted to stop it, but it was too late.
can only shout at his back in vain: "Your inspection report and medicine have not been taken yet!"
The patient had already run away, the little nurse shook her head helplessly, turned her head to look at Lu Dan, and said in astonishment, "You are already awake?"
Lu Dan nodded slightly, and there was a sound of footsteps at the door, which turned out to be the secretary Judy. Seeing that Lu Hello Dan had woken up, Judy couldn't help but breathe a sigh of relief: "Mr. Lu, are you awake?
"No need," Lu Dan said as he picked up the coat hanging beside the bed, "Let's continue the meeting." ”
Ha?
Judy was stunned, and after fainting, shouldn't the first thing she say when she woke up should be "Why am I here?" What is the rhythm of picking up clothes and going to work?
This is the first workaholic she's ever seen who doesn't even care about his health.
Just when Judy was stunned, Lu Dan had already walked out of the ward, and she also followed the footsteps of the boss. They walked into the elevator together, and at the moment when the elevator door closed, Lu Dan suddenly stretched out his hand and pressed the door button, and then he said "Wait" and walked out of the elevator.
Ay?
Before Judy could react, she saw him walk up to the little nurse, not knowing what to say, and then picked up an examination report and a medicine bottle in the other party's hand and walked back.
"Mr. Lu, your inspection report is in my hands. ”
Judy said and handed the inspection report in her hand to Lu Dan.
Lu Dan just nodded slightly, took the inspection report, and held it in his hand along with the copy in his hand.
"Mr. Lu, the ...... in your hand"
Judy wanted to remind the boss if he had taken the wrong person's report, just looking at Lu Dan's cold face, he was completely indifferent to a giant and thousands of miles away, and the words he wanted to say were frozen in his mouth.
"What's going on over there in the room?" he asked.
Judy woke up like a dream, hurriedly picked up her mobile phone and dialed the phone, and learned from the phone that the owner's report meeting had been completed. The manager of the human resources department also jokingly said that the chairman saw Lu Dan fainting and specially told the human resources department to approve Lu Dan to take a few more days of leave. After all, the complaint rate of this gold medal account director was reduced by 70% as soon as he took office, and such a performance may be the result of Mr. Lu's sleepless work. Chairman Yu sighed with emotion and ordered all employees to learn from Mr. Lu, do their best, and faint from exhaustion......
In this case, naturally you can't tell your boss as it is, after all, Mr. Lu is not a person who seems to be able to understand jokes. However, Lu Dan seemed to have seen the result from her expression, and only said, "You go back to the hotel, I still have something to do", and walked out of the hospital.
Ay?
Judy was stunned, and then couldn't help but complain: "Don't you even say thank you......?
But whose is the inspection report in the boss's hand?
Judy looked puzzled.