Mo Xiaobai and Wang Wei fought again.

To be precise, Mo Xiaobai was not with Wang Wei, but with Bai Mengmeng from Wang Wei's department.

"Let me tell you Bai Mengmeng! Why do you say that you will compensate, and if you say you don't compensate, you won't compensate! Because of a person, my household will not be able to pay this responsibility next year?" Mo Xiaobai is usually alone, but he scolded people without any ambiguity, standing next to Bai Mengmeng and patting the table, "You sit in the office every day, do you know that the customers are Lao Tzu who talked back one by one, I tell you that you have to pay today, you have to pay or not, you have to pay me, you have to give me fucking compensation!"

It's not the first time Mo Xiaobai has spoken to her like this, as long as Ye Zheng hears a quarrel outside in the office, it must be the two of them, Bai Mengmeng sat at the workstation and stared at the monitor, without looking at Mo Xiaobai: "Manager Mo, if you talk like this, then we will talk about it this day, when will you calm down and calm down, will we continue." ”

Ye Zheng just went to get a glass of water, and heard Mo Xiaobai calling from a distance, but from the water dispenser to the office, he had to go through the service department, so he tiptoed lightly, and wanted to float over but didn't see it.

"Mr. Ye is here, let the leader evaluate it!Mr. Ye!Mr. Ye!" Bai Mengmeng stopped Ye Zheng from afar.

Ye Zhengxin said why is he so unlucky, he is busy every day and has to mediate this pair of enemies. It doesn't take a long way to say it, Bai Mengmeng is responsible for the underwriting and claims of the enterprise insurance department, and the enterprise insurance department has a lot of business with Mo Xiaobai.

"What's the matter, Mo Xiaobai, you're going crazy, let's go walk with you two, I'll talk to the house." ”

Bai Mengmeng was thin and small, but she was not shocked by Mo Xiaobai's momentum at all, "Mr. Ye, Manager Mo had an accident with a customer and died unexpectedly, I asked him for an autopsy report, no problem, right?"

Ye Zheng heard it, "Is it the worker at the construction site? Xiaobai, what is your situation? The autopsy report asks for a copy of the autopsy report." ”

"The question is whether I'm going to come. Mo Xiaobai shouted so loudly just now that his voice was hoarse.

"Why don't you come with the normal requirements?"

"People are gone. ”

"Of course I know that people are gone, and if people are still there, they will be haunted. ”

"Oh, his parents came from their hometown, and they didn't let anyone touch their son's body, and you said that this is not a criminal case, and there is no way to force an autopsy. ”

"You go and talk about it again, the son is distressed when someone dies, and we understand it. ”

"It's useless for me to say. Mo Xiaobai drooped his head and was very mournful.

Ye Zheng was a little unhappy, "Hey, I said Mo Xiaobai, this is not your style, in my impression, you are a favorite customer." ”

"It's not that I don't say it, it's this person who asked his parents to contact the crematorium and burn it!"

"Damn, burned? Ye Zheng also had a headache when he heard this, Bai Mengmeng really needed an autopsy report and the headquarters to apply for compensation, but Mo Xiaobai couldn't let the doctor look at a pile of ashes and make a report. "Why are these parents so anxious, this affects the claim. ”

"Yes, it's terrible to be uneducated, this child's parents are farmers, illiterate, and they don't look for us, so they just let the construction site lose money, this has been making trouble for several days, and the construction site can't help it, so I asked if we could pay compensation." ”

Ye Zheng pondered for a while, then turned to Bai Mengmeng and asked, "In addition to the autopsy report, is there anything else that can be proved?"

"The system says ......" Bai Mengmeng had just started, and Ye Zheng interrupted her.

"Mengmeng, let's not talk about the system first, what do you want this autopsy report for?"

In the past, when Ye Zheng was in the bank, he was also very afraid to deal with the approval department, these people's minds are full of rules and regulations, you reason with him, he talks to you about principles, you talk to him about principles, he talks to you about the system, you talk to him about the system, and he talks back to you about the reason. Otherwise, the business department and the approval department are inherently not harmonious.

"This report is the material required by the headquarters, and we need to submit it as an attachment every time we make a claim. Otherwise, I can't explain this to the headquarters, leader. Bai Mengmeng's tone had a hint of preaching.

"Then let me ask you, who wrote this system?" Ye Zheng asked.

"I don't know, this system has been used for several years. ”

"Oh, then let me ask another question, is this system a company system or an industry system?" Ye Zheng continued to ask.

"This should be a corporate system. But the company system also has to be enforced. Bai Mengmeng was about to cry.

Ye Zheng didn't have time to deal with her emotions, and said: "I didn't say that I wouldn't do it, I just changed the execution routine, you want this and that, the purpose is to prove whether this person died accidentally, right?"

“…… Right. ”

"That's it, Xiaobai, you write a statement of the situation, let the developer approve the signature and seal, and tell the truth. I will also sign it when I take it back to the company, which means that this person did die in an accident, and the police record of the day, make a copy and get it back, is this done?"

Mo Xiaobai understood as soon as he heard it: "It's done, no problem!"

"Okay", Ye Zheng arranged to Bai Mengmeng: "You, just implement it, call the headquarters before the execution, see if you can pass, if there is an obstacle on their side, I will directly find President Fang's theory." Got it?"

"Understood. Bai Mengmeng reluctantly went back to call.

Looking at the back of Bai Mengmeng walking out, Ye Zheng felt that it was indeed necessary for the industry service department to rectify and rectify, and recently stopped the complaints from Bingchen and Xinda one after another, I don't know where the problem is, it just can't be said to be smooth, the department is very hard and works overtime, but it just makes the business scold the street every day. Bingchen held some face, and gave Wang Wei some face between words, and what he said when he got to Xinda was hard to hear, looking at Mo Xiaobai's virtue today, it is estimated that he will have to do it if he doesn't stop it.

It can't go on like this, how can this industry service department be a highly professional department, Ye Zheng has repeatedly tried to make some changes, and they have asked Wang Wei and Bai Mengmeng to train him in turn on the business process and then end up without a problem.

He thought about it, got up and walked around the office a few times, pushed the door open, and walked straight downstairs to the gym.

The little girl at the front desk of the gym saw Ye Zheng coming, and said with a smile, "Brother Ye is early enough today, so leisurely." ”

"Oh, it's not that good, pour me a glass of water and I'll ask you something. Ye Zheng curled up on the sofa in the reception area, he has become a nail household in this gym for more than two months, he will come here to practice if he has nothing to do, and he has practiced well, and he has become friends with those little coaches.

"Brother Ye, what do you want to ask?" the little girl handed Ye Zheng a cup of tea and sat down opposite him.

"Do you have the cheapest card here?"

"We have time-based, time-based, and experience-based, and you want to ...... Give it away?"

"But if you are smart, you will give it away, but I don't want to spend a lot of money, you can see if there is a rut. ”

"Then the experience card, I'll give you one. Saying that, the little girl at the front desk took an application form, "The name of the person you want to send?"

"Si Xiang. ”

The little girl skillfully recorded Si Xiang's information, and soon a delicate experience card was handed over to Ye Zheng, "This card is limited to the number of times, once the number of experiences passes, we will need to charge, when the time comes, will we look for you or ......"

"Don't look for me, look for Si Xiang. After that, Ye Zheng took out the phone, "Mr. Si, are you there?" I'll look for you, yes, I'll come right away." ”

Si Xiangle took Ye Zheng's card he, "You see that you are still worried about letting you break the bank, how embarrassing is this." ”

"It's okay, it's okay, it didn't cost much, lead you to bring a change of clothes Ming'er, and I'll take you to exercise." Ye Zheng pulled over the stool and sat down, "By the way, I also want to talk to you about karma." ”

The problem of the service department is indeed a pimple in Si Xiang's heart, after all, the business department complains every day that no one can bear it, Wang Wei is a good man, and he will only fight with anyone, which makes Si Xiang very helpless, seeing Ye Zheng mention this matter, he asked: "Mr. Ye, what do you see wrong?"

Ye Zheng summed up in his heart, what kind of problem do you have to say by yourself, really do it, "The problem of the industry service department is very big, there are problems in the process and the way to deal with the problem, the process problem is the appearance, it is easy to adjust, but how to grasp the policy and deal with the problem is a human problem, which is not easy to do." We are doing more business now, and we need to optimize it. ”

"What do you think is wrong with people?" Si Xiang squinted at Ye Zheng.

"In terms of scale, the industry uniform does not reflect the figure that a back-line department should have, but is chased and beaten by the front line every day, why is this? This is not using professionalism as a weapon, but classifying himself as an operator. ”

"Then Mr. Ye thinks it's better to deal with it?"

"First of all, I will formally solicit the opinions of various departments, no matter how you move, you need to be reasonable, I plan to talk to each manager one by one, and finally we will have a meeting to discuss when we summarize our opinions. ”

"Okay! you do it first, and I'll participate in the last one!"