Early the next morning after Liu Yan revealed the bottom, Liu Yan received an urgent phone call. The first thing the other party said when she opened her mouth, she didn't greet her, nor did she report her origin, and asked her directly, "Did you shoot the live video?"

At that time, Liu Yan had just woken up, and when she heard this tough and rude voice, she suddenly woke up completely.

The other party should be sure that she is the publisher of the video, and he didn't wait for her to speak, and continued, "The 548 yuan, we have returned it to your Alipay, please delete the video on Weibo immediately." ”

There is the word "please" in his words, but there is no meaning of asking, if you have a lot of money, you should obey his orders.

Liu Yan asked slowly,

"May I ask who you are?" In fact, when she saw the location of the call, she actually knew it in her heart.

"I am the owner of Pooh's pet Taobao store, and my surname is Chen. ”

"Oh. ”

Liu Yan's indifferent reaction made the other party even more angry.

Boss Chen's full name is Chen Desheng, Chen Desheng's store has been open on Taobao for five years, and it is an old store with two crowns. The business has become so big that he has long hired professional managers to run the store, and he has retreated into the background, mainly responsible for online procurement and the business of his own physical store.

Because of his family's good reputation, the daily transaction volume in the store is usually stable, and his company has a special public opinion monitoring personnel, and general complaints, refunds and bad reviews can be resolved well and quickly, and he rarely worries about these things.

But in the early hours of this morning, Chen Desheng's sales manager ignored disturbing his rest, called him here, and asked him to log in to Weibo and Taobao, he opened Weibo first, and watched the video pushed to the home page, the video was a woman who did not show her face, listening to the voice was very young, at the beginning of the video, this woman did not hide it at all, named the name of their store, and said that she bought fake cat food from them.

As soon as Chen Desheng saw this, he knew that it was bad, and he looked at the hot searches on Weibo: #网络黑心商家销售假猫粮#, #抵制维尼爱宠宠物店#, #提防淘宝上的假猫粮#, overwhelming, all negative information.

Chen Desheng opened his Taobao store page again, and hundreds of return applications jumped out, and the comment area completely collapsed, almost all of them were bad reviews.

He almost had a heart attack without a heart attack, and in the middle of the night, he called everywhere, but at that point in time, who paid attention to him, even his customer service was turned off and went to sleep.

Chen Desheng didn't sleep all night, and after carefully analyzing the content of the video with several employees, and then looking for previous orders, it was determined that the publisher of the video was "Ms. Liu", who had bought cat food twice in their store before.

Liu Yan's former owner used the nickname "Ms. Liu" to buy things on Taobao, and did not use her real name.

Chen Desheng also called up the conversation between Liu Yan and the customer service, and was angry with the customer service, for the sake of a mere 548 yuan and a painful loss, he didn't say a word, and directly fired the customer service. He seemed to have forgotten that the customer service was acting on the orders of their superiors.

"Miss Liu, we have always advocated harmony in business, you are also an old customer of our store, this batch of goods is a problem, it was an accident, now we have returned the money, and your matter has been solved, why make the relationship so stiff, do things so desperately?"

Chen Desheng felt that he knew that this young girl was not good at stubble, and his tone finally had a bit of a begging meaning.

Liu Yan said, "So do you admit that I bought fake cat food?"

"Yes, it's a fake," Chen Desheng admitted, "To be honest, now on Taobao on the shop to buy cat food, who dares to ask themselves that they have never sold fakes? I have 200 employees under me, and everyone has to eat, and they have to feed their families, so you have to be considerate of us. ”

Chen Desheng said righteously about making black money, Liu Yan laughed instead of being angry, "You deceived us buyers, but in turn let us be considerate of you? Who will be considerate of our pets? Since you have opened a pet shop for so many years and know the importance of pets to owners, are you willing to feed your pets with fakes?"

"That's not what you say, you buy cat food on the Internet, you are also selfish, isn't it just for cheap, don't you want to spend more money on pets? Cats'Garden cat food no matter what the size, there is no price less than 600 Hong Kong dollars in Hong Kong, many customers are clear, but they are lucky, they would rather save dozens of dollars, buy fakes, who is to blame? ”

"That's right, I own pets, I have a dog, I feed all the imported dog food, and I will never buy anything that is significantly lower than the market price. So many of you have been deceived, I can only say, one is willing to fight, the other is willing to suffer, but as long as you bring a little brain, you know that no one will lose money to you to do purchasing, no money for freight, no money for labor, no rent for warehouses?"

"If you add all these to the purchasing price, it is not too much to charge you 1,000 yuan for a bag of cat food. But if it's really 1000, are you willing to buy it? You see that the fake cat food in other stores is so cheap, and you don't want to buy the expensive real thing. Taobao's competition mechanism is like this, not than quality, but than price, a cheap is three loves, we don't follow the sale of fakes, we will be squeezed away by our peers immediately, there is no way to survive. ”

Chen Desheng quibbled one after another, not only justifying himself and complaining about being tired, but also implying that customers are people who love to be greedy and cheap, and the responsibility is not on him, but on the customer.

"You mean, we forced you to sell fakes?" asked Liu Yan rhetorically.

Chen Desheng didn't speak, he just acquiesced.

"If you only sell 1,000 yuan of real cat food, I believe that someone can still buy it, and you can still make money, but the profit is far less than fake cat food, right? ”

Liu Yan said that Chen Desheng's heart was on the road, Chen Desheng was annoyed and angry, and he didn't want to talk to Liu Yan anymore, "Miss Liu, you talk directly enough, and I'm too lazy to go around the bend with you anymore, how much, are you willing to delete the video?"

Liu Yan said lightly, "I didn't send those videos, I didn't record videos when I broadcast live, they were all recorded by my audience, and I have no right to interfere with them." ”

"Otherwise, we will follow the "Consumer Rights and Interests Protection Law", and we will compensate you for another 5,480 yuan, and you will do a live broadcast today, just say that yesterday was a mistake, and there is no problem with our store. ”

"I'm sorry, I can't do that. ”

"What about 54800? You're still a student, this money is enough for you to squander for a long time," Chen Desheng continued to lure with money, and suddenly accentuated his tone, and said with a bit of threat, "Little girl, you are still too young to understand the sinister society, you are a woman, what are you going to fight with us?

Liu Yan's tone remained unchanged, and she said unmoved, "I'm sorry, I can't lie with my conscience." ”

As soon as she finished speaking, the other party hung up the phone heavily.

Liu Yan opened Alipay and received a refund of 548 yuan from Chen Desheng. When she opened Weibo again, the first thing she saw was a fan reminder that her originally deserted Weibo had reached 6,000+ fans overnight.