For any online store, the busiest position during Singles' Day is customer service, followed by warehouse shippers. Especially from 11 p.m., the number of people who come to consult has increased dramatically.

Wan Jun and the three new customer service were too busy at all, so Liu Yan asked everyone to do the customer service work, and even Zhang Pei went into battle in person.

The customer service in Liu Yan's store has a unified name, named after the breed of the cat, and the three customer service and Wan Jun are called respectively: Pastoral Cat, British Short Cat, Garfield and Ragdoll Cat.

Now, Liu Yan and they are also customer service, and Wan Jun has added five more customer service IDs in the background, which are also the breed names of cats. The names assigned to Liu Yan are Maine, Zhang Pei is Siamese, and Mao Yuchen is tabby.

Zhang Pei and Liu Yan both have independent offices, and Yu Zhan stays in Liu Yan's office and helps her sort out various order reports all night.

It's almost sorted out, Yu Zhan also wants to work as a part-time customer service, but the number of computers in the office is calculated by head, and there are no extra computers for him to use, so Liu Yan asked him to log in to her account with his mobile phone, her account is the store owner's number, which has the highest authority and can reply to customers' questions on her mobile phone.

Yu Zhan walked to the small sofa behind Liu Yan's desk and sat down, took his mobile phone and entered Liu Yan's account number, and he asked her what the password was.

“XXXX1117。 ”

Yu Zhan pondered, "Your birthday is November 17th?"

Liu Yan stared at the screen and concentrated on her work, didn't think much about it, and replied casually, "Well, yes." ”

In other words, her birthday is coming soon, Yu Zhan feels that he is really not a competent boyfriend, so he didn't take the initiative to ask her birthday, fortunately, it is still too late, he thought about it for a while and logged into Liu Yan's account.

Liu Yan's Taobao nickname is "Liu Meili", which was taken by the former owner, of course, the former owner deliberately spoofed, and she thinks that she is indeed beautiful and worthy of this name. But Liu Yan felt that this name was not beautiful, she wanted to change it, but she couldn't change it, so she could only use it like this.

Yu Zhan didn't flip through Liu Yan's shopping records, nor did he look at her other private information, but he noticed her favorites, which showed 1723 items, he clicked on it and looked at it hastily.

Then he entered the Want Want message page and saw that many message boxes were piled up, and the messages were still being added. If the message is replied to by Liu Yan and other customer service, it will not appear on the interface of this account.

The experienced Wan Jun has already sorted out and categorized all the problems he has encountered in the past few months of work, and set up the content of quick replies, which can save a lot of time for customer service.

Liu Yan sent the quick reply document to Yu Zhan's WeChat, and he just copied and pasted it. Yu Zhan thinks that this new job is quite simple.

But what people imagine is often the opposite of reality.

Yu Zhan casually clicked on a dialog box that had not been replied to,

"Anyone?"

Yu Zhan immediately copied, "Hello, welcome to our store, may I ask which treasures do you like? I can help you introduce, I am customer service Liu Meili." ”

He waited for a long time, but the other party didn't send another word, obviously the message showed that it had been read.

Yu Zhan wondered.

Next, he replied one by one, and there were many questions from the guests, but they were quite regular, basically all of them were event gifts, free shipping, whether there were other coupons, and whether they were genuine.

However, there are always some guests who don't play their cards according to common sense.

For example, someone noticed the nickname "Liu Meili",

"Miss customer service, your name is so personal. ”

Yu Zhan didn't want to pay attention to this kind of question, but he knew that letting the guests see the word "read" but not replying must be poor service. When he chatted with Liu Yan before, she said that one of her standards for the company's customer service performance appraisal is that the customer's words must not be used as a conclusion, even if it is only a word or an expression, it must make the other party feel respected.

So Yu Zhan replied with an "um".

"The young lady is a little cold. ”

Yu Zhan flipped through the quick reply file and copied another one: "May I ask which products you like, I can help you introduce them." ”

"I've got a crush on you (hey, hey, hey). ”

This person was obviously deliberately teasing the customer service, Yu Zhan silently thought in his heart that the customer was God, and copied, "Dear, please feel free to notify me if you need it, I will be happy to serve you." ”

"Little sister, are you Liu Yan herself?"

Liu Meimei: "No. ”

"I think you are. ”

Liu Meili: "Happy shopping!"

There are also people who are constantly haggling and calculating.

"I placed my order. ”

Liu Meimei: "Dear, please pay quickly, if you don't pay within one hour, we will cancel your order, because it will affect our inventory data." ”

"I bought two bags, give me an extra bag of cat litter. ”

Liu Meimei: "Dear, gifts can't be stacked. ”

"I bought thousands of dollars of cat food, and I was reluctant to give away a bag of cat litter, you guys are too stingy!"

Liu Meimei: "During the Double 11 period, the price of our products is already the lowest price, very affordable, our store is busy, there is no time and energy to bargain, please be merciful, thank you!"

"Why are you talking so ugly! When I watched the video, I still thought that your boss was beautiful and kind. ”

Liu Meili: "Happy shopping!"

There are also some people who ask all kinds of details and ask for a long time, but in the end they did not place an order, wasting Yu Zhan's feelings.

Yu Zhan thinks that he is a good-tempered person, and he has also encountered strange guests like the rich woman before in his usual work, but he is still irritated by some customers, anyway, they can't see each other across the Internet, they don't know each other, and some people expose their worst side.

Another guest asked him if he was Liu Yan, but his tone and attitude were different from the people in front of him, "It's strange, other customer service is a cat name, only your name is Liu Meili, are you the young lady herself? I am your fan, I like you very much! I have followed all your social accounts, I have watched all your videos, I have left a message and liked every Weibo you have left, there may be too many people who have left messages, you have never replied to me, if you are really Liu Yan, can you say a few words to me?"

When Yu Zhan saw this paragraph, he seemed to see the cautious and admiring eyes of Liu Yan's fan, he didn't copy the quick reply, but typed it himself: "I'm not Liu Yan." ”

"Well, I knew I was overthinking (disappointed). ”

Liu Meimei: "I'm her boyfriend, they're too busy on Double 11, I'll work part-time customer service for a while." ”

"Eh???"