Chapter 832: Medium Bad Reviews
After only one afternoon of meetings, they were willing to give 10 million ???
Jiang Chengfeng was stunned, he felt that the money had come so easily recently......
So many start-ups, so many entrepreneurs, begging grandpa and grandma everywhere to be invested, others don't bird birds, and they hit a wall everywhere...... Why is Ailive broadcast so easy to talk to? He never mentioned investment at all! No wonder Liu Yan asked him on the phone to pay attention to whether Ailive has investment intentions, could it be that she has back eyes?
However, Jiang Chengfeng couldn't call the shots about investment, he asked the bigwigs who love live broadcast to find time to talk to Liu Yan directly, and at the same time he made another call to Liu Yan to inform him of the meeting, it was already more than nine o'clock in the evening, yes, Jiang Chengfeng held a meeting in the live broadcast company until nine o'clock.
Liu Yan is in Yu Zhan's study, using his laptop to work on the online store. From Liu Yan's live broadcast room, they can be sure that the Wang family is not a fuel-efficient lamp, Wang Zhihua is to blame, and they can also be sure that Liu Yan and her mother have good character, as for what Liu Yan's father did, it has nothing to do with them, and it is not ancient, there is no punishment for Zhulian.
Therefore, from the second day after the live broadcast, the sales of cat food in Liu Yan's store began to pick up, and on the fourth day, the sales suddenly skyrocketed, because the first batch of customers who booked the new batch of cat food received the gift dolls sent from the warehouse of the magic capital YOYO company one after another.
Although it is a giveaway, there is no difference in the quality of the doll and the doll that you previously needed to buy for 500 yuan. Someone initiated a discussion topic related to "#公主且嫚的猫咪花园#你收到的玩偶是什么样的?" on Weibo, which attracted tens of thousands of people to participate in the discussion, and even customers who had spent money to buy dolls before couldn't help but post pictures again.
There are also people who write articles specially, listing the pictures of each doll, classifying and discussing which one is the cutest, which one is the largest, and which one appears the least frequently. However, after exchanging pictures with each other, we found that the frequency of each doll is different, the most frequent is Liu Yan's Sunlight and Yu Zhan's Paul, and the least frequent is the disabled cat Persimmon and a white Chinese pastoral dog named Xiaojie adopted by Tao Zhiyao.
Persimmon appeared in "Cute Pet Hospital", Grandma Zhan told about its sympathetic life experience at the time, and many fans still have the impression that its doll production is small because it is missing two legs, and some people may think that such dolls are defective.
And Xiaojie, even a die-hard fan of Liu Yan, is unfamiliar with this dog, they have not seen this dog on any occasion, not even a photo. A very small number of people who received the gift Xiaojie were very unhappy and said that they wanted to throw away the dolls, they felt that they were pitted by Liu Yan, and they gave them the dolls that others didn't want, perfunctory them!
In the past two days, Liu Yan has received 5 negative reviews in her store, and 9 medium reviews are related to it. Since Liu Yan opened the store, she has often received bad reviews, 99% of which are professional bad reviewers from competitors, which is unavoidable, and their business is too good, which will naturally cause jealousy among their peers, because Liu Yan has completely blocked the market for Cats'Garden fake cat food, and those online stores that sell fake cats are now doing poorly, and many are forced to close their doors or resell other brands of fake cat food. The bosses behind them regarded Liu Yan as a thorn in their side, and deliberately bought a few bags of cat food every once in a while just to give her a bad review.
Liu Yan doesn't care, she sells tens of thousands of dollars a month, so what is a few bad reviews? She asked the company's customer service to ignore these malicious bad reviews, and it is enough to serve the real customers attentively, and she stressed that the service attitude must be good! If the real customers have any problems, if there are any signs of wanting to give bad reviews, the customer service must do their best to help them solve the problem to the end. For example, each cat has a different taste, and I don't like to eat their cat food, which is an irresistible reason, there is no problem with refunds and returns, those returned, opened cat food, Liu Yan generally gives Sun Moonlight or Mao Yuchen's seven cats to eat, if there are more, they will be sent to Grandma Zhan, but this situation is relatively rare, and most customers are reasonable.
Therefore, Liu Yan's online store service attitude column is almost a full score of 5.0.
It's the first time that so many negative reviews from customers have popped up for the sake of a giveaway doll.
Liu Yan personally replied to these customers under the bad reviews, telling them that Xiaojie was Yu Zhan's former pet dog. However, there are still some people who don't believe it, they think this reply is the words of the Taobao store customer service to prevaricate the buyer.
There are even more serious people on Weibo Aite Liu Yan asked her, is Xiaojie really Dr. Yu's pet?
In order to prove this, Liu Yan specially posted a photo on Weibo, which was the photo of Yu Zhan Xiaozheng holding a white dog and smiling brightly (Yu Zhan's consent was sought in advance).
She wrote on Weibo: "This dog is Xiaojie. ”
A cute childhood photo of Yu Zhan made his fans excited, everyone saw Yu Zhan when he was a child for the first time, it was so cute!! even with the ordinary pastoral dog, it became a lot more pleasing to the eye, and it was also cute when you looked closely, they saved the photo and regarded it as a treasure.
Liu Yan was worried that those customers really threw away Xiaojie and Persimmon's dolls, she said on Weibo, "If you are not satisfied with the gifts, don't sulk, don't deal with it impulsively, you can mail the doll to me, freight collect, I will immediately compensate you 100 yuan in cash after I receive the doll." At the same time, she attached the company's address and landline number, and the recipient wrote her own name.
Liu Yan's meaning is equivalent to people who are dissatisfied with the doll can get 100 yuan in compensation, but there will be no more gift dolls, this way of dealing with it, but it makes those people unwilling to mail, because Liu Yan has sold dolls in the store before, and the cost is more than 100 yuan, so they seem to have lost money;
Liu Yan also called Luo Youyou specifically for this matter, asking them to stop producing Xiaojie and persimmons.
Luo Youyou smiled, "They don't know the goods, Xiaojie is very popular in Australia, Mr. Atkinson just contacted me to add an order, and it just so happened that I transferred the remaining inventory of Xiaojie on your side to him, and persimmons are easy to say, we don't produce much." ”