Qiu Jing didn't send a message to Liu Yan again, and Liu Yan was embarrassed to take the initiative to ask.

In the afternoon, she started live streaming again. She added her Weibo account to the anchor's introduction. At this time, some student parties are still preparing for the final exam, and her audience is not large, but she also has acquaintances.

"The young lady opened Weibo, and quickly added a duck. ”

The prompt sound of the mobile phone Weibo was jingling, Liu Yan didn't go to see it, she spread out the rice paper, and planned to continue writing.

"What did the young lady do when she didn't broadcast live last night?" - I just came to see the shoes

"I went out to dinner with my friends, and when I came back a little late, I went straight to rest, and I had to go to a big dinner with two roommates tonight, so I broadcast live now, and I won't broadcast live at night. By the way, I sent the AJ you bought yesterday, so pay attention to the courier. ”

Liu Yan was talking, the cat suddenly jumped on the table, the golden body blocked most of the camera, thanks to the blessing of the cat food bought from Yu Zhan, Nikko has eaten a lot and full recently, and its belly is round, even if it walks on four lower legs, it is still a kitten with a plank and an eye, but it can't hide the fact that it is a fat lady with a small belly.

"Wow, the sun is still so cute, I want to touch, I want to hug, it seems to be kneading. "—Peaches is a little fairy

"Nikko seems to have gained weight, it seems that there is no problem with the cat that the young lady bought this time. —Pancake fruit

"By the way, young lady, has the fake cat food matter last time come to an end?" - in Xia Xiao Tingting

Xiao Tingting reminded Liu Yan that she was too busy these days, and she forgot about the refund, "I'll go to Taobao to take a look now." ”

Liu Yan switched her mobile phone to the Taobao page, opened the order to see the refund application, but saw a line of red words, "Your refund application was rejected, and Tao Xiaoer judged that the seller was not at fault based on relevant evidence." ”

Liu Yan didn't expect that she had waited for so long, but the result of the Taobao store Xiao Er was like this, she tried to call the Taobao customer service number at the bottom, but reminded that there were twenty people waiting in front of her, and she needed to wait for at least thirty minutes. Obviously, Taobao is protecting the seller, after all, this seller is of a very high level, and all kinds of procedures are complete, which looks very real.

Could it be that a few hundred dollars were just thrown into the water?

Liu Yan felt a little dazed in her heart.

Returning to the live broadcast room again, she said to a few cat fans who have been paying attention to this matter, "Taobao does not agree to refund, it seems that this time I can only consider myself unlucky," There was a wry smile in her tone.

"Eh, forget it, buy a lesson for a few hundred dollars. "—Peaches is a little fairy

"It's good that the cat is okay and healthy, and it can be more snacks in the future to avoid selling fake cat food. "—in the next Xiao Tingting

"I said last time, these profiteers who engage in overseas cat food purchasing are doing very well, what anti-counterfeiting trademarks, authorization letters, everything, even if they are discovered, they also have a way to deal with it, we have no way to fight with them, unless we find a foreign company to verify, where can we ordinary people contact them, even the distributor can not be contacted. —Pancake fruit

"Otherwise, the young lady will expose this store in the live broadcast room, so that cat owners can avoid buying their cat food. ”

"There are thousands of online shopping Cats'Garden stores, who makes this brand of good quality, so those who make fakes do this to make money, and without this store, it is possible to meet other stores, which is difficult to prevent. ”

"Besides, the young lady has only a few hundred fans, and Weibo is still just open, what influence does it have, who can listen to her and count me as losing. ”

Everyone chatted in the live broadcast room, the argument was very intense, Liu Yan read every word of them carefully, and her attention focused on the words where the pancakes were beaten.

Dealer......

Liu Yan suddenly thought of the note in the cardboard box, could that Manager Huang be the dealer?

"I'm in a bit of a hurry, so I won't broadcast live today," Liu Yan said urgently.

A few of her word powder bubbled up,

"It's so sudden, doesn't the young lady write?"

"I waited for a long time, I was looking forward to it. ”

Liu Yan apologized repeatedly and turned off the live broadcast.

The clothes she wore were all hung on the hanger, and she looked for them one by one, reaching into her pocket and digging for a long time, and finally found the note.

She dialed the phone on the note, and the phone rang twice and it was connected,

"It's good. ”

This Cantonese voice made Liu Yan pause for half a second before saying, "Hello." ”

The other party also seemed to be stunned for a moment, and quickly converted to non-standard Mandarin.

"Hello, who are you?"

"I bought Cats'Garden cat food last week, I saw a note with a phone number written in the carton that was shipped, so I called to try it, are you Manager Huang?"

As the only authorized agent of Cats'Garden in Hong Kong, Huang Shiting is usually very busy, but he is very impressed by what Liu Yan said, because this note was put in by his assistant.

"Yes, I am, may I ask your surname?" compared to the previous indifferent politeness, his tone was a little better.

"Don't give your surname Liu. Liu Yan felt that this Manager Huang was too polite.

"Hello Ms. Liu, is there something wrong?"

The other party was so easy to speak, and Liu Yan also put her tone very respectfully, "No, no, there is nothing wrong with your cat food." I'm calling you to make sure of a few things. ”

"Uh-huh, you say," Huang Shiting was very patient.

"Are you an official dealer of Cats'Garden?"

"Of course, we are the only legal distributor of Cats'Garden in Hong Kong, and every bag of cat food we sell is imported by the manufacturer. ”

In fact, Huang Shiting's company has become so big that few people question the authenticity of their products.

"So is there a Cats'Garden dealer in the mainland?"

"Due to various reasons such as tariffs, at present, Cats'Garden is not authorized for sale in Chinese mainland, and all companies in mainland China that are authorized to sell are fake, have you bought fake goods in mainland China?"

Huang Shiting very cleverly guessed the reason for Liu Yan's call.

Liu Yan hurriedly said, "Yes, I bought a bag of Cats' Garden cat food in a Taobao store before, and it was a fake. ”

Huang Shiting said with a smile, "There are mainlanders who buy cat food from Hong Kong and sell it in the mainland to earn a middle price, but the amount will not be too large, because without our permission, they can only buy it manually in Hong Kong shopping malls and supermarkets." I can say that all Cats'Garden cat food on Taobao that claims to be shipped in large quantities is a fake. ”

"But they have a manufacturer's authorization certificate on the product introduction. ”

"Those are things that can be faked casually, and no one will go to New Zealand with various authorization certificates printed on the Internet to find a manufacturer for verification. ”

Hearing this, Liu Yan can now be 100% sure that the store is selling fakes, but how to get defensible evidence?

"The fake cat food store I bought has refused to refund me until now, on the grounds that I don't have enough evidence, so I have a reluctant request, can you help me issue a certificate to prove that they sell fakes?"

Huang Shiting smiled again, "Little girl, you are still too young, you don't know how to do business, now there are too many channels for commodity circulation, we are not manufacturers, we have no right to issue this kind of certificate, we can only prove that we are selling genuine goods, and there is no way to prove that others are selling fakes." However, I think I can still help you a little bit in this matter, you leave me an email address, and I will ask my assistant to send you some information later. ”

Hearing that Manager Huang was willing to help her, although it was not as she thought, she was already very grateful, "Thank you, thank you very much." ”

"Actually, you don't need to worry about buying fake cat food, now that we know each other, I can provide you with authentic Cats'Garden cat food for a long time in the future. ”

Liu Yan felt that this Manager Huang was really a very good talker, a very good person, and thanked him repeatedly.

Huang Shiting hung up the phone and said to the assistant next to him, "John, you sort out the list of our products." ”

John kept listening with his ears pricked up, wondering which big guy was on the other end of the phone, after all, such "low-level" questions such as the authenticity of the product, their boss generally didn't bother to answer, but he didn't dare to ask.

Liu Yan sent a text message to her email address, and about half an hour later, she received a reply, which read:

Hello Ms. Liu,

I am John, the assistant general manager of Hong Kong Sisland Trading Co., Ltd., and our company is the sole agent of New Zealand

Sales agent for Cats'Garden Pet Food in South East Asia. The attachment is Cats'Garden

Please take a look at the list of categories on sale.

John

Contact number: XXXXXXXXXXXX

There are two attachments, Liu Yan opens Attachment 1, Attachment 1 is a detailed form, the form records in detail the name, type, specification and ingredients of all the products on sale under the Cats' Garden company, which is not confidential, but the product information disclosed by the manufacturer, and there is an electronic seal of Hong Kong Sisland Trading Company at the bottom of the form to prove the authenticity of this form.

Appendix 2 is a scanned version of an English statement from Cats'Garden Pet Food Company in New Zealand, and Liu Yan's former master was not very good at English, not to mention Liu Yan herself, who wasted a lot of effort to read the entire statement. The statement said that they had authorized only one company, Hong Kong Sisland Trading Co., Ltd., to sell Cats'Garden cat food in the whole of China, but the statement was not new, the payment was made a year ago, and it was signed by the owner of Cats'Garden.

Obviously, Manager Huang and they have long known that there are people on Taobao in the mainland who sell fake cat food in the name of agents, but they are in Hong Kong, and the manufacturers are far away in New Zealand, so there is no way to completely eliminate the phenomenon of selling fakes, and this statement is finally reduced to a formality.

Liu Yan spent a whole afternoon searching for relevant information on the Internet while reading these materials, and she wrote down the collected information in a notebook, filling two pages. She felt that even if she couldn't get a refund this time, she would still be able to make the store that sold counterfeits lose a lot.