On the terrace on the second floor, the proprietress An Ran had already put a few cups of ginger tea on the table, and when she saw me and Jing Yao coming up, she smiled and urged us to say: "Hurry up and drink a cup of ginger tea to warm up, there are really not many people swimming in Erhai Lake this season." ”

I picked up a cup of ginger tea and handed it to Jing Yao, and at the same time thanked the proprietress An Ran and said: "Thank you, no wonder your inn has so many praises, this kind of service is really too thoughtful, and the hotel industry should learn from you." ”

An Ran kept a polite smile and said, "The gap between the hotel and the inn is still quite big......

Hearing that she was talking about the hotel, Lu Yuxin also came over with a cup of ginger tea and listened to An Ran's analysis.

Enron didn't know that the industry we were engaged in was related to hotels, so he said with a casual mentality: " The biggest difference between the hotel and the inn is in the passenger flow, a hotel has dozens of rooms, so many rooms, relying on the boss to take care of a person must not be able to do, the inn is different, I am here every day, can supervise the hourly workers to clean every room, even if I am not present when cleaning the room, I will personally check it after cleaning, where the wipe is not clean, I will wipe it myself, the flowers and plants in the inn are planted by me alone, take care of these flowers and plants as a kind of enjoyment, the paintings of the hotel are boughtIf the flowers fail, let's change a batch. ”

Lu Yuxin said on the side: "Yes, although there are flowers everywhere in the hotel, most of them only have a lifespan of three days. ”

An Ran continued: "The hotel is a kind of accommodation across meals, and the inn is to stay, enjoy the time of accommodation, there is also a Hilton in Dali, living in the Hilton is basically a tourist who comes to Dali to play for a day or two, and the tourists who really have time to enjoy life must be to calm down and find a small inn, there are thousands of inns in Dali, each has its own characteristics, such as this terrace on the second floor of me, in fact, it is illegal, the guests who jump down to swim here, you are really the first wave." ”

Jing Yao was a little embarrassed when she said this, "I'm sorry......" Jing Yao apologized and said: "I just saw the water of Erhai Lake by the terrace is so beautiful, I have swam in Chengjiang before, and I couldn't hold back just now." ”

An Ran smiled and said: "It's okay, just pay attention to safety, drink two cups of ginger tea first, warm up your body and don't catch a cold, I'll go to work on something else first, you can call me at any time if there is anything." ”

"Thank you......"

After leaving safely, Jing Yao said to me and Lu Yuxin beside me from the bottom of her heart: "This inn has the first praise on the Internet, and after I came here, I experienced it myself and found that these praises are real." ”

Lu Yuxin said thoughtfully: "Enron is very good at business, she has done the service to the extreme, refined to every detail, and paid special attention to the customer experience. ”

Jing Yao nodded and said, "It is this kind of detailed service that makes guests have a good sense of experience. ”

Lu Yuxin consulted Jing Yao and said: "You are often busy at home and abroad, and you must have stayed in a lot of hotels, what do you think Dikai should improve in order to make the customer's experience better?"

Jing Yao thought for a while and said to Lu Yuxin: "Dikai is now a standardized international five-star hotel, which is no worse than five-star hotels in other countries, but if you want to talk about characteristics, I can't think of any characteristics of Dikai, but I can't find faults." To put it simply, it is to do a good job within the standardization, looking for characteristics, but no! If you want to make the customer experience better, my suggestion is to care for people. The service of putting flowers and fruits in the room is too common to be very new. ”

Lu Yuxin listened very carefully, and also recognized Jing Yao's suggestion, took a sip of ginger tea and asked, "What does humanized service refer to?"

"Take this cup of ginger tea in your hand as an example, Dikai also has an outdoor swimming pool, and the service staff sees someone swimming, and sends a cup of ginger tea when they go ashore, this kind of detail care is the best way to enhance the experience. ”

"Makes sense. Lu Yuxin said to Jing Yao from the bottom of her heart: "Thank you for such valuable advice. ”

Jing Yao responded with a smile: "It's nothing, you don't need to be so polite between friends, the 'Jin Nian' I'm doing is also just starting, if you have any good suggestions, please don't be stingy." ”

"Of course. Lu Yuxin said to Jing Yao: "I appreciate the private customized route taken by 'Jin Nian', if there is an opportunity, we must cooperate well." ”

"I'm looking forward to ......" Jing Yao picked up the ginger tea, signaled to Lu Yuxin, and the two of them replaced the wine with tea, completing a good exchange.

On the other side, Qin Mu was communicating with the lover of "Grilled Chicken Wings" in English, and Lu Yuhao and "Grilled Chicken Wings" seemed to feel that swimming around was not enjoyable, so they turned back and played the second game. I drank two cups of tea on the terrace with a bath towel, and lay on the rattan chair in a drowsy, Jing Yao came to me and squatted down, took my hand and said, "Sleepy, go to sleep in my room, you can see the sea view while lying on the bed." ”

At that time, I was definitely not the only one who heard Jing Yao say this, Cheng Jiazai, Qin Muzai, and Lu Yuxin were also there, I could also understand why Jing Yao would say such things in front of these people, if I refused or said to go back to the downstairs room to sleep, Jing Yao would definitely think about it more, thinking that I deliberately kept my distance from her in front of Lu Yuxin.

So I didn't hesitate, sat up and said, "I'm a little sleepy, I've just drunk two more glasses of red wine, and I'm a little dizzy." ”

Jing Yao smiled and said, "Go to sleep, you can see the sea on the second floor." ”

I got up and walked to Jing Yao's room with the eyes of a few people "I don't care or not", several rooms on the second floor are equipped with floor-to-ceiling windows, and there is a door on one side of the floor-to-ceiling window, which can directly enter the room through this door, this design is really amazing.

I thought Jing Yao would come in with me, but in fact I didn't, I went to the bathroom to take a shower first, blew my hair clean and lay on the bed and looked out, I could indeed see the sea view, and I could see Jing Yao, Qin Mu, the lover of "roasted chicken wings" and Lu Yuxin sitting together chatting.

When I woke up, I opened my eyes in a daze, and there were only the "grilled chicken wings" couple left on the rooftop outside, and I turned over and saw Jing Yao sitting at the desk working. The sound of me turning over also disturbed Jing Yao, she turned her head to look at me and smiled and said, "Wake up!"

"Hmm......" I replied, "what time is it?"

Jing Yao got out of the chair, returned to the side of the bed and put the pillow on the head of the bed, then got on the bed herself, leaned on the pillow and said, "It's half past five, let's go out to eat together in a while." ”

I rolled over, hugged Jing Yao's long legs, put my face on the outside of her big legs and said, "Okay, I finally have the opportunity to invite your classmates from France today, the restaurant we ate at noon is good, let's go together in the evening." ”

"Good. Jing Yao touched the side of my face with her hand and said, "Silent, are we really too lacking in communication?"