Li Zhi cut into the conversation between Xiao Liu and the guest, and clarified the guest's appeal from the guest's words.

The guest still needs to work in the afternoon, but his shirt has been soiled, and the guest said that he has not changed his clothes.

Li Zhi comforted the guest to wait for a while, and by the way, he wrote down the guest's size.

Subsequently, he went to Zhang Guozheng's office and told the foreigner's request.

The noon stall is the main business hours of the restaurant, and it is also the time when there are the most guests, and the restaurant service staff made a mistake, and there was no reason why Director Zhang did not help the foreigner change this shirt.

So, according to Director Zhang's instructions, Li Zhi helped foreigners buy shirts as quickly as possible.

With the 300 yuan given by Director Zhang, I went to the mall, came to a clothing store that focuses on business style, and bought a shirt according to the customer's size.

Fortunately, it coincides with the promotion, and the shirt with the original price of 599 is only 298.

Because the nearest mall is on the way to the Lujiazui subway station, the crowd is relatively dense.

Li Zhi's appearance is very outstanding, but it is only relative to ordinary people, and he belongs to the type that is not eye-catching, and the more he looks at it, the better he looks.

Because he was wearing the uniform of the waiter in the restaurant, Li Zhi attracted much attention on the way back to the restaurant.

The inquiring eyes of the outside world made Li Zhi a little twisted, and after calming down a little, he pretended not to see it, and quickly disappeared into the street.

Several photographers who have been squatting in Lujiazui all the year round also faithfully recorded Li Zhi's waiter uniform with a camera, and followed him all the way to Xingzhi Restaurant, knowing that Li Zhi was working here before leaving in a huff.

Although the restaurant is not famous, it is opened by a well-known bigwig in the entertainment industry, and these small website street photographers can't afford to mess with it.

Li Zhi delivered the shirt to the foreigner's table, and according to Director Zhang's intention, the foreigner's lunch was free.

Foreigners did not give up, believing that the waitress was not professional and was suspected of discrediting the restaurant's signboard, and suggested that the waitress be fired to protect the restaurant's reputation.

Li Zhi didn't think that foreigners were suggesting, but more like holding a good flag for the restaurant and forcing the restaurant to expel the waitress.

Li Zhi did not report the guest's appeal to Director Zhang as he had just done, but told the guest in English sincerely.

"We've compensated you according to your claim, and that's what our restaurant is supposed to do. But the waitress who served you just now, she made a mistake, and she will also deduct everything paid to you from her salary. ”

Li Zhi smiled gently, indicating that he was not hostile.

But that's not all. From the perspective of the restaurant, the waiter who makes a mistake means that he has the experience of making mistakes, and can pay more attention to the prevention of mistakes in his future work, and even if they do, he can deal with them more actively. For the guests, such waiters have better quality and will try to minimize the service behavior that causes harm to the guests. ”

Li Zhi is fluent in English, and the process of his statement is clear, and for the incident just now, the guests around him have seen it with their own eyes, so everyone is listening to Li Zhi's speech at this time.

Li Zhi made the final addition.

"Finally, from a social point of view, making mistakes is not a reason to lose our jobs, we all make mistakes, and despite the demands of the job, we should forgive them within certain limits. ”

At this time, the restaurant erupted in applause, and the foreigner was saying, "yes! This is humanitarianism, we should support this handsome young man and let the waitress stay." ”

And the Chinese are saying, "This is the best Chinese touch I have ever heard told foreigners!"

In short, Li Zhi was appreciated by the restaurant guests, but he did not slack off because of this, but still faced the foreign guests with an inquiring attitude.

The foreign guests saw Li Zhi's good service attitude and promised not to hold the waitress accountable, but asked them to be served by Li Zhi when they arrived at the hotel in the future.

Li Zhi immediately agreed, promising that as long as he was still in the restaurant, he would definitely fulfill his promise.

Xiao Liu is a waiter in the restaurant who is responsible for communicating with people, although he has not been doing it long ago - the last one who did this job jumped to another restaurant not long ago, but he was cut into a bar like this by Li Zhi, and he was suddenly a little unhappy.

He thought that Li Zhi was offending his authority as a foreman, and the first-class restaurant was not so busy, so he went into Zhang Guozheng's office.

Although Li Zhi felt that Xiao Liu's eyes seemed to change a little when he looked at him, he didn't pay attention, maybe it was because the guests in the restaurant in the morning were really difficult, right?

After the rush hour of the dinner stall, at ten o'clock in the evening, the ten waiters in the restaurant were called to the door of the restaurant for a meeting.

The Bund Plaza was still bustling with people after 10 o'clock, and no one was curious about the content of a restaurant's lecture to the service staff, so although it attracted attention, it did not receive much attention.

The waiters stood in a row in the open space in front of the restaurant, facing the entrance of the restaurant, and Director Zhang had a serious face.

"There was an undesirable incident in the restaurant at noon today, Sun Qing knocked over the plate and spilled the soup on the customer's clothes. ”

In the team, Sun Qing lowered her head and was a little depressed.

"The occurrence of such a vicious incident has a negative reputational impact on our restaurant, so after discussion with Foreman Liu, I decided to expel Sun Qing to set an example. ”

Sun Qing raised her head sharply and looked at Zhang Guozheng, her eyes were rolling.

Director Zhang just glanced at Sun Qing casually, and then there was no follow-up, he thought there was no need to explain.

Before the lecture was over, Director Zhang glanced at the waiter team again, and did not deliberately stop at someone, and the words were particularly targeted.

"In addition, at noon, a new waiter communicates directly with the guests, which is not right, as long as there is Foreman Liu and I Zhang Guozheng, you only need to do your own job. ”

Director Zhang raised his hands and patted it: "However, in view of Li Zhi's good performance, he will be in charge of welcoming the waiters from tomorrow..."

Li Zhi listened, from the beginning of firing Sun Qing, to saying that he was nosy, to now a more relaxed job, Director Zhang's method of reward and punishment is quite workplace-style.

But Li Zhi didn't pay attention at all, even if he was forced to have no choice, it didn't mean that he didn't have the freedom to choose other jobs.

Therefore, Li Zhi made a request to Director Zhang to leave.

"Director Zhang, I'm very sorry, I don't think I can adapt to the work here, thank you for your kindness. ”

Director Zhang stuck Li Zhi's gift in his throat, and said in a dark voice: "Li Zhi, are you dissatisfied with my decision? Are you threatening me?"

Li Zhi smiled mockingly, a little arrogant.

"What does a little waiter use to threaten a supervisor, Director Zhang, you are too worried, but you just don't think it is suitable. ”

Li Zhi didn't wait for the supervisor to answer, and went straight to the changing room of the restaurant to change the clothes on his body.

Outside the restaurant, Director Zhang and a waiter stood stiffly.

An old man came to the door of the restaurant and asked the waiter at the door of the restaurant.

"Hello, is Li Zhi there?"