Back in the company, there are not many people in the company left, and the remaining few people saw Liu Xiao go and kill back, and they looked in a hurry, they were all a little puzzled, I don't know which Liu Xiao is singing again.

Liu Xiao walked to the door of the business department, and through the door, he could hear more than a dozen phones inside calling one after another, and he wanted to open the door but didn't have a key, so he had to punch the door hatefully, "How long has this phone been ringing?"

"Twenty minutes!" said humane, "As soon as the people in the business department left, the phone rang, and it kept ringing!"

Liu Xiao was a little anxious, and now he doesn't know how many customers have been attacked, what is the extent of the attack, and I hope not to cause any big losses!

After waiting for a few minutes, the person in charge of the business department ran up with sweat, the mobile phone was still ringing, he couldn't take care of it, and ran to Liu Xiao in a few steps, "Mr. Liu, the big thing is not good, this is definitely someone deliberately rectifying our soft alliance, my phone has not stopped, and the electricity is running out!"

"Open the door first!" Liu Xiao said.

"Okay!" The person in charge of the business department quickly took out the key and opened the door of the business department, and the sound of the phone suddenly became much louder.

This book was first published

"A few of you, put down the work in your hands first, and come over to help!" Liu Xiao instructed those people, and then entered the business department.

The business department has an independent office area in SoftAlliance, because the after-sales technical support is also merged into the business department, and their phones often ring non-stop.

"First determine how many customers have been attacked, what the specific situation looks like, whether there are any losses, and determine the reason for the intrusion!" Liu Xiao said. The business department provides after-sales technical support, there are many ways, in addition to telephone contact, there are SMS platform, EMAIL complaints, QQ message platform, etc., some time ago after being attacked by Timothy, Liu Xiao also specially expanded the company's after-sales service platform again, in order to strengthen the convenience of customers and soft alliance contact, so it is more convenient to determine how many customers have been attacked.

The person in charge of the business department quickly turned on the computer, ran the after-sales platform, and said: "Up to now, we have received a total of 176 customer calls, all of which have not been answered; more than 320 EMAIL complaints; more than 100 QQ messages; among these customers, excluding repeated complaints, we have actually received more than 380 customer complaints, all of which are complained within half an hour, and the information of these customers has been called out by the after-sales platform!" The person in charge of the business department opened a few emails and looked at them, and said, "They all complained that their network had been hacked!"

"Contact! Hurry up and get in touch!" Liu Xiao walked over, "Pick a few random customer numbers, let's call over and see what happened!" Liu Xiao looked at the few people who came in, "You come over to help, go and ask the customers, see when they were attacked, what kind of attack, and what losses they have!"

The person in charge of the business department hurriedly picked out a few numbers, and the people present were assigned one by one, and they began to get busy.

Liu Xiao was also assigned a number, it was a trading company, Liu Xiao dialed it, "Hello, I am the technical support of the soft alliance, may I ask ......?"

"Hurry up!" "You guys hurry up!" didn't wait for Liu Xiao to finish speaking, and began to go crazy, "Our company's server has been hacked, and several very important customer information have been lost, and the problem is your product, I tell you, our boss is very angry now, and your soft alliance wants to compensate us for all our losses!"

Liu Xiao's ears were blown up, and when the other party finished speaking, he said, "I called here to figure out the problem!"

"What else are you doing, is the problem unclear!" The man was very stubborn, "The attackers left a message on our machine, saying, 'SoftAlliance's products are garbage', is this unclear, those attackers came in from your products!"

Liu Xiao couldn't see it clearly, so he had to say, "Then do you have any other losses?"

"Our customer information has been lost, and very important information has been lost!" The other party is still shouting, "You have to compensate us for all the losses, otherwise you will wait for a lawsuit!"

Liu Xiao was helpless, "Please enable the backup network plan, protect the server logs, and our people will come over as soon as possible to determine the cause and responsibility of the accident!"

Hung up the phone, several other people's calls were basically finished, some of them were better, the customer just said that the server was invaded, but there was no loss, and some of them were the same as Liu Xiao's call, the data saved on the machine was maliciously deleted by the intruder, and the loss was relatively large!

"Mr. Liu!" The person in charge of the business department was anxious, "This is definitely a false accusation! Ninety percent of the products we sell are firewalls, and eighty percent of them are used to prevent malicious attacks such as flood attacks and ARP attacks for servers. But this time it's an intrusion, our products have no security vulnerabilities in terms of intrusion, and the responsibility is not on us, the other party deliberately left such an intrusion message, making it clear that it is to rectify our soft alliance!"

Of course, Liu Xiao also knew this, he frowned and thought for a while, and said: "You notify the personnel department now, let him come to the company, and early tomorrow morning, send our technicians out to investigate the cause of the accident in the customer's company!"

"Okay, I'll get in touch!" the person in charge of the business department called the person in charge of the personnel department after speaking.

Liu Xiao stood aside and looked at the after-sales platform, and found that the number of complaints was still increasing, so he frowned a little, it seemed that the other party's retaliation had not stopped, he waited for the people in the business department to make a call, and said: "How many customers have purchased our products before, and how many customers have we done security design?"

"There are too many of these, and there are 80,000 or 90,000 products sold, including state-owned enterprises, private enterprises, ZFs, and public institutions! There are about 200 companies and units that are personally responsible for security solutions!"

"Use our after-sales platform to send messages in groups, inform these customers to take precautions, no matter what the way, be sure that they can see our news tonight, and don't let this matter worse!" Liu Xiao said.

"There's no need for this, right?" the person in charge of the business department objected a little, "No matter how powerful the other party is, it is impossible to attack all our customers, they are now attacking hundreds of our users, no matter what their purpose is, their effect has been achieved." I think of course what we need to do is to reassure these customers and not let the impact expand. If we recklessly fail to notify customers who have not been attacked, it will expand the impact, and even if they are not attacked, they will wonder if there is something wrong with our product, and when all the customers are in trouble, then we will be really passive!"

Liu Xiao gritted his teeth and thought about it, "To appease us, but also to notify, although the other party wants to rectify our soft alliance, but the first to be damaged are those customers, we have to be responsible for our own customers!" And the other party chose to attack at the time of work, which will inevitably make some customers unable to find out that their network has been invaded in time, so the matter may be more serious than we have now, if we don't take the initiative, when we go to work tomorrow morning, things may develop to the point that we can't get out of control, we can't take risks, and we can't risk the safety of customers!"

The person in charge of the business department gritted his teeth, "Okay, I'll send a group message!"

"The idea and wording must be taken seriously by the customer immediately, and it must not create panic!" Liu Xiao instructed.

The head of the business department nodded in response and began to draft this group message.

Shang Yue looked at Liu Xiao and asked, "Who did our soft alliance offend, and why did they punish us?"

Liu Xiao sighed, "It's hard to talk about this now!"

Shang Yue bit his lip and thought for a while, and said, "The other party can know our customers so accurately, is our information stolen?"

Liu Xiao frowned, if today's incident was really done by Timothy's cyber espionage organization, even if you start to check from the information, it will be difficult to make a breakthrough, those people can even clearly grasp the movements of the network monitor, they want to know the customer information of the soft alliance, and they don't necessarily have to start from the soft alliance.

"You all get busy first!" Liu Xiao looked at the time, "Go back and rest early!"

The few people in the company who stayed to work overtime saw that Liu Xiao said this, so they stood up, "Mr. Liu, then we will go back first!"

"Well, let's go, don't stay up too late to work overtime in the future!" Liu Xiao tried to squeeze out a smile and sent those people away. Only after Shang Yue went out, he didn't leave for a long time, and went back to his desk.

"Mr. Liu, the news has been sent!" The person in charge of the business department stood up, "I have notified the customers in several ways, hoping that they can take precautions in time!"

Liu Xiao sat in the chair, very sad in his heart, when the Ministry of Information Industry came to award the license yesterday, he expected that the other party might find trouble with the soft alliance, what he was most afraid of, what would happen. The thing was done by himself, but he had to bear the revenge of the soft alliance, Liu Xiao was very guilty, Da Fei was right, if this continues, not only will he not be able to revitalize the soft alliance, but this signboard of the soft alliance will have to be destroyed in his own hands!

"Mr. Liu, Mr. Liu!" The person in charge of the business department saw that Liu Xiao hadn't spoken for a long time, so he shouted a few times, "What else do we have to do now?"

Liu Xiao thought about it, then shook his head, "It's okay, you go back, I'll wait for the people from the personnel department for a while, and I'll arrange to go to the customer tomorrow to investigate!"

"Oh!" the head of the business department responded, and began to pack his things and prepare to leave.

"That's right!" Liu Xiao suddenly remembered, "Reply to all the customers who have complained!"

"I've already replied!" said the person in charge of the business department, "I apologized to those who should apologize, now I am waiting for us to go over and investigate the problem clearly, I have directly transferred the complaint information to the personnel department, and the personnel department will receive it when someone comes!"

"Okay, you go back and rest first!" Liu Xiao waved his hand, signaling that the other party could go.

"Mr. Liu, don't worry, didn't we get through it safely last time, it'll be fine, don't worry!" The people from the business department were relieved, packed up their things and left the office.

Liu Xiao walked out of the business department, closed the door, and sat down on a chair outside, calm and sad, he regretted that no matter what method he used yesterday, he should have prevented the Ministry of Information Industry from hanging the sign at the door of the soft alliance, and directly asked them to give themselves a sign, and it is estimated that such a thing will not happen.

"Mr. Liu, let's drink saliva!" Shang Yue didn't know when he walked over, holding a glass of water in his hand.

"Thank you!" Liu Xiao took the water and put the water cup aside, "Why don't you go back?"

"I've eaten!" Shang Yue nodded, "I've eaten and I'm back!"

Liu Xiao sighed, "Work can be done when you go to work, and you can go home and rest as soon as you get off work!"

"I know, it's just that my report will be ready soon, I want to get out as soon as possible!" Shang Yue saw that Liu Xiao's state was not too bad, he was calmer and stronger than ordinary people, so he was a little relieved, and said: "Then I'll continue to catch up with the report, don't be too anxious!"

"Okay, you go!" Liu Xiao shrank after speaking, closed his eyes and leaned back in the chair, not knowing what he was thinking.

Half an hour later, the person in charge of the personnel department rushed back, Liu Xiao followed him into the personnel department, turned on the computer, all the complaint information had been fed back in time, and the person in charge of the personnel department was stupid at first glance, "Why are there so many, where are there so many people sent out!"

This Liu Xiao also knew, and said: "Let's see how many people we can squeeze out, and all the people who can be vacated will be vacated, and then according to the manpower allocation, which customer is close, we will send it to where first, and strive for the fastest time to figure out the reason for the matter!"

"Okay!" the personnel department opened the employee operation system, began to inquire which people are free, and then looked at them one by one, and felt that they could be slowed down first, he was transferred out, and then assigned to these vacant customers to go, and the work orders were automatically printed out, and these employees could receive the work orders as soon as they went to work tomorrow. "Mr. Liu, I vacated everything that could be emptied, and I could only transfer out more than 30 people, and I really couldn't transfer any more!", the person from the personnel department said and flipped through the homework sheet again.

"How much can be vacated!" Liu Xiao sighed, now he is sending out all the people of the Soft Alliance, and that is not enough!

"Mr. Liu, what the hell is going on, this is the second time we have encountered this kind of large-scale accident this month, are we getting into trouble with someone?" The personnel department had a headache when they looked at the hundreds of complaints, that is, these thirty people were rotating in a row, and it was not easy to deal with them.

Liu Xiao smiled bitterly, not knowing how to explain, it was he who got into trouble, not Soft Alliance, "How many customers have complained now?"

"A little more than five hundred!" the people in the personnel department had a headache, "We haven't had so many serious complaints in a year before!"

Liu Xiao also wanted to ask if the increase speed had slowed down, but at this time, the phone rang, Liu Xiao picked it up and saw that it was Da Fei calling.

"Da Fei!" Liu Xiao felt that the most difficult thing to face at this time was Da Fei.

"Liu Xiao, something is wrong!" Da Fei didn't seem to know that Liu Xiao was already in the company, "I just saw the news on the Internet, saying that there was a problem with the product of SoftAlliance, which led to a large-scale attack on customers and serious losses, and now all security forums are reprinting this news." ”

"Well, I see!" Liu Xiao didn't know what to say, so he answered.

Da Fei was very anxious, "I think we should immediately start the media public relations plan, and we can't let such rumors spread, otherwise the signboard of the soft alliance will be smashed!"

"Saying that there is a problem with our soft alliance products may be a rumor!" Liu Xiao is unwilling to hide it, anyway, Dafei will know about it when he comes to work tomorrow, "But it is a fact that our customers are being attacked! I am in the company now, and I am already dealing with it!"

"What?" Da Fei probably jumped up on the phone, "Our customers have been attacked again? When did it happen? How many customers are there?"

"There are more than 500 complaints received now, and the specific number will be counted tomorrow!" Liu Xiao said.

"More than five hundred!" Da Fei has already exploded, "All the accident complaints received by the Soft Alliance since its inception add up, and they are not as much as this month! Liu Xiao, what are you doing?"

"I'll give you an explanation, but not now!" Liu Xiao sighed, "Now that the matter has come out, it's useless to complain!"

"Even if you explain it to me, I can't accept it!" Da Fei couldn't control his emotions anymore, "How well did you say it when you took over the soft alliance, saying that you wanted to revive the strength of the soft alliance, is this how you revived the soft alliance? Although the bosses are shameless, they haven't caused the soft alliance to this point! Tell me, what has become of the soft alliance now, and is it a target for humiliation? If this continues, what else will you do to revive the soft alliance?"

Liu Xiao didn't fight back, and took a deep breath, "I'm very sorry, I brought this series of troubles to the soft alliance, but I will fulfill the promise I said!"

As long as you don't fucking cause trouble for the soft alliance, I'll be thankful that I'll kneel down and kowtow to you!"

The phone "creaked", and then there was a "beep" sound, Liu Xiao silently put away the phone, and Da Fei over there probably dropped the phone!

This night, Liu Xiao was sitting on a chair in the office, he was thinking about whether it was a mistake for him to continue to stay in the Soft Alliance, whether he could stop the other party's retaliation if he left the Soft Alliance, Liu Xiao was not afraid, but he didn't dare to risk the Soft Alliance.

The sky slowly brightened, and Liu Xiao heard that outside the office, someone was slowly coming to work.

"Bang bang bang!" there was a knock on the door.

Liu Xiao rubbed his sleepy face and lifted his spirit a little, "Please come in!"

It was MM from the front desk who came in, and she was holding a delicately packaged box in her hand, but it was much smaller than yesterday, and MM was also puzzled, and came in and said, "Hey, why didn't you come in, why didn't I see you." Someone else brought a box, and it was very light, not like a brick!"

Liu Xiao was very angry when he saw the box, the other party was playing with himself, he had already tossed the soft alliance like this, what else did they want, did they still want to jump off the building by themselves, Liu Xiao was furious and said: "Throw away the box, if anyone sends me a box anonymously in the future, throw it all away for me!"

MM was startled, came back to his senses, and thought that Liu Xiao was making gas with yesterday's brick, so he smiled and said: "If you don't want me, I'll take it, maybe it's a good thing in it this time!"

MM saw that Liu Xiao didn't object, so he sat down on the sofa with a smile, put the box on the coffee table and began to open it, and was stunned when he opened it, "Huh, why is it the key, and a magnetic card, ah, and a note!"

Liu Xiao was surprised, "Show me!"

MM handed it over, Liu Xiao looked at it, there was no payment on the note, only "Financial Bank 111#", and then looked at the magnetic card and key, Liu Xiao suddenly reacted, "This is the key and magnetic card in the bank's private safe!"