Chapter 172: A Surge of Returns
"Little Flower Cow" just ran away, only knowing that out of Weidu, the specific foothold was ominous, and all the communication methods that had been mastered were not working.
Referring to the existing evidence, combined with related matters, Yu Wenxin, the boss of "Xinsheng", is very suspicious. But after all, his identity is there, and the available evidence is only circumstantial, and the police have not investigated him.
Da Li spoke more realistically: "The main thing is that the movement is too small, if the store and goods are smashed, and there are casualties, it will be difficult for Yu Wenxin not to be investigated." ”
Ding Chi understands the police's approach, but he doesn't expect anything worse.
Although it is more free now, it is still necessary to study, and the counselor gives face, and he can't be too bad. In this way, the school and the company will run several times, and Ding Chi's time will be even more tight.
No matter how busy you are, there is one thing that must be done, and that is donations. A week after finalizing the agreement with Qiaojiawa Village, this matter was implemented, Ding Chi did not go himself, and sent the manager of the third store to lead the team. In addition to bringing back the necessary receipts, he also brought back a bright red pennant and a sincere thank you letter.
After a period of personal command, the company's work has also been much easier, tense and orderly, but the hiring of professional managers is also preparing. However, Ding Chi did not choose rashly, but collected a lot of information from the labor and personnel department, and first learned about this information in detail.
A month has passed, and the day has come to the end of October, Ding Chi plans to implement the interview work, but he never thought that it would happen again.
This morning, as soon as Ding Chi arrived at the unit, his mobile phone rang.
As soon as the phone was connected, a hurried voice came: "Mr. Ding, you have to return the goods." ”
Ding Chi said in a deep voice: "This has no beginning and no end, what kind of goods to return?"
"There is a problem with the quality of the recently sold machine, and I thought it was an example a few days ago, so I didn't alarm you. But more than two weeks have passed, and the problems have grown. So, so ...... the other party said in the end, a little hesitant, but still said his thoughts, "so I can only return it." ”
"Really? No, I can't. Each batch of machines has a bill of passage with the goods, acceptance report, to me this is at least two percent of the sampling, when issued to you almost 100% sampling. Ding Chi was very puzzled, "What is the specific situation, and are other factors excluded?"
The voice in the mobile phone was a little embarrassed: "I did experiment when I got the goods, but most of them just looked at it, and I didn't try it one by one." When customers reflect, we also pay attention to it at the first time, and most of the distributors and agents send people to inspect the homes. When we inspected the machine, most of them did not find any problems, but some parts of the machine were damaged, which should be made by the customer when dismantling and inspecting. Although most of the on-site inspections are fine, customers insist that there are often murmurs when they make phone calls, and sometimes the connection drops, which is what almost everyone says. While we inspect the machine, we also test the equipment and signals of the post and telecommunications department, which is normal, and we can only find fault with our machine itself. ”
"Since it's all right, what's the problem? Could it be ...... What kind of customers are they?" Ding Chi asked a new question.
"Those people don't look like blackmailers, some people I still know, and usually human nature is very good. And more than one has a problem, at least three or four percent of this shipment has been like this recently, and it is impossible for people to work together to do things. The other party gave his own explanation.
"So much?" Ding Chi frowned, "Don't talk about returning goods or anything, let's figure out the problem, we have to find out the reason." ”
The other party responded: "Okay, I'll send someone again, no, I'll follow up in person, ask the distributor to make a record, keep the machine." ”
Ending the call, Ding Chi leaned back in his chair and narrowed his eyes: "Three or four percent, it's too much, it's not 'Jinsheng'." ”
"Ding Woo", the mobile phone rings again.
Seeing that the number was a municipal-level agent again, Ding Chi said in his heart: Won't it be the same?
Afraid of what to come, as soon as the phone was called, the other party began to be aggrieved again, which was basically the same as what the first family said, and even higher in proportion.
There are two and there are three, and this one has not finished talking, and the landline phone rang again, which is also the case.
"Ding 呤呤",
"Ding 呤呤",
Mobile phones and fixed-line lines rang in turn, you sang and I appeared, ringtones came and went, and in less than an hour, there were already five companies that reported problems.
After that, although the interval was a little longer, by noon, all the municipal agents had called, and they were all the same thing.
No, there doesn't seem to be much reflection in the Acropolis area. Thinking of this, Ding Chi called Donghe, Qiaodong, and Qiaoxi to understand the situation, but there is no similar reflection in these three places at present.
Strange, why is there nothing wrong with the urban area? Could it be a supporting problem? Prefecture-level cities will certainly not be able to catch up with the facilities of the provincial capital, and the network signal may also be weaker.
Despite his doubts, Ding Chi pulled the problem back, checked himself first, and then decided whether to go to the relevant department. Liang Arui didn't notice it for the time being, and first sent his own people to follow up and do a good job of testing and recording.
After sorting out the whole process, Ding Chi immediately called, summoned the technical person in charge, and asked to immediately take people down for testing and verification. Before the technical personnel left, Ding Chi also communicated and discussed some technical issues and reached a unified disposal idea.
People are sent out, and the information is slowly fed back, which is basically the same as what the agent said: no supporting equipment problems were found, the wireless network also met the use requirements, most of the machines were fine, and individual problems were also caused by man-made, but the customer insisted that the machine often failed.
Zhente Niang's evil monster, and this situation: Are there any other interference signals?
The responses were the same across groups: no interference sources were found that could affect call quality.
It seems that it has to be unified and investigated, and people from all walks of life have to be linked.
Just when Ding Chi was thinking about the specific plan for the next step, the phone calls from agents in various cities came one after another:
"Mr. Ding, return the goods, it's 37 percent, and it seems that it will continue to increase. ”
"Boss Ding, it's forty and a half, and you can't do it if you don't return. ”
"The second-level agent is difficult, and the following has to face the county-level distributors, but also the customers, and the above...... We can't help it. ”
"Except for someone who comes to look for me by phone, I can't do this business, so you can solve it for me. ”
"Mr. Ding, you have a lot of money, we are all small businesses, we have wives and children, it's really ...... It's ......."
Ding Chi can understand the feelings of these people, but he can't compromise unprincipledly: "It's okay to return the goods, but let's come according to the contract to see if the match meets the conditions for return, whether it should be refunded." Also, there is no such situation in the four districts of Weidu, how can this be explained?"
Hearing Mr. Ding's reply, most of the suppliers had nothing to say, and a few people played a little trick on Laipi. After temporarily calming everyone, Ding Chi also proposed a solution: all departments linked, tested together, and solved the problem together.
In this situation, the agents can only accept this suggestion temporarily.