Bai Xiaojiu was a front-line customer service with limited authority, but now that he has become a team leader, he will have more authority than the front-line.

As soon as he walked back to the team leader's exclusive workstation, Li Zhe and Zhu Fu were talking and laughing, looking very familiar. Zhu Fu put his hand on Li Zhe's shoulder, leaned over and whispered something in his ear.

Li Zhe sat at his workstation with a faint smile on his face,

"I'll talk about it in a moment. There is no time to lose. ”

"Okay, okay. Your love will, I will take care of it. Zhu Fu glanced at Bai Xiaojiu, who came over, the corners of his mouth hooked to one side, and winked at her left eye, with a little romantic taste.

He is handsome, and his facial features are not particularly resolute or delicate, but he is very attractive, and the more he looks at it, the more comfortable he feels.

Hooking the corners of the mouth like this and bringing out a little ruffian, it will show a trace of charm to the delicate facial features.

Bai Xiaojiu kind of understood why he didn't look very serious, but he was like a fish in water in the third group. The general age of the customer service department is low, this is an unskilled job, and most of them are vocational high school and college graduates.

The little girl who just walked out of the school gate saw such a man, who wouldn't feel a little trembling in her heart.

"Your team leader's authority has been opened, a lot more than in the past, I'll explain it to you in a moment. Li Zhe saw Bai Xiaojiu coming over, stood up, and pushed the blessing charm back,

"Zhu Fu is the oldest of the four shift supervisors and has a lot of experience. If you have anything that you can't do for yourself, you can consult him. "The customer service department is a department grouped by games, and although Zhu Fu is the shift supervisor, he doesn't belong to any game, but is responsible for managing the entire shift group.

In fact, the customer service of each game still belongs to its own game manager, so what the supervisor can do is to assist each game team leader to deal with emergencies, manage the authority of each game team leader, and temporarily deploy personnel when problems occur.

If there is a problem with a game and there is not enough customer service, the supervisor will draw personnel from other game customer service to help.

If Bai Xiaojiu has a bad relationship with the supervisor, something goes wrong with the game, and he needs help, the supervisor said,

"The other games are too busy. "Enough to send her away. This is also the main reason why Bai Xiaojiu doesn't like this guy, but has to endure it.

"I've heard it before I came, the three groups are the most interesting, it's easy to stay, and the supervisor is the best to talk. It's up to you in the future. Bai Xiaojiu smiled and said a few words to Li Zhe, and then turned his head to look at Zhu Fu and said the last sentence.

"So people are right to describe you, and you have a sweet voice. I see, your mouth is also very sweet. Zhu Fuxiao squinted slightly, wiped his fingers from the corners of his lips, and raised his eyebrows slightly, as if he was flattering her.

This look, this look, it's just no eyes. Bai Xiaojiu didn't see it, turned his head and talked to Li Zhe seriously,

"I probably know what permissions the team leader has opened, and what other permissions need to be explained?" When he stayed in the second group in the past, Li Zhe was a cold noodle team leader who liked to bring out all the members of his team and could take charge of himself.

Bai Xiaojiu is still a front-line customer service that Song Weili still likes, and she once dealt with Li Zhe. Although Bai Xiaojiu has not worked for a long time, she knows what the team leader should do and what she should do.

"Just to explain to you, I know you know everything, but I still have to say it. Li Zhe always speaks coldly, slowly and logically, and always makes people involuntarily listen to him honestly.

"Get busy. I'll come to you later. Zhu Fu finally put his hand on Bai Xiaojiu's shoulder this time, and put it in her ear with a smile and said: "As a supervisor, I always have to welcome a new ......" Bai Xiaojiu was caught off guard by him on the shoulder, and before he came back to his senses, his face came over, and he was just about to take two steps back.

Li Zhe stretched out his hand and dragged the talisman to his side, and whispered with a cold face: "What are you doing talking so close, what should you do?" ”

"Yes yes yes, your love will. "Congratulations

The word "love" was said in a long voice, and he glanced at the two of them back and forth, and then shook his head and left.

"It's best to keep an eye on the phone calls of the three of them. Li Zhe waited for him to leave, his eyes swept over the three groups of three members sitting at each other's workstations, lowered his voice, and also got a little closer to Bai Xiaojiu.

Li Zhe is not only a person who looks cold, but even his aura is cold, and as soon as she gets close to Bai Xiaojiu, she feels a trace of coolness.

She didn't care about his proximity, and looked up at him suspiciously,

"What do you mean?"

"Yang Qing is a person who likes to show her ability to work. Her crew was spoiled. You should pay attention to it. Li Zhe didn't go into too much detail.

This time is dinner time, and there are not many players who call. The colleagues at the workstation are all turning on the system, and the entire customer service department work area is a little quiet.

As a customer service, sometimes their ears are very smart, and if they hear it, they may bring more trouble to Bai Xiaojiu.

Bai Xiaojiu was not familiar with the second group he was in, not to mention the third group that had little intersection, and when he heard Li Zhe's reminder, he didn't understand it a little, but he still nodded honestly and signaled that he had listened.

"If you have anything, if you don't want to deal with Zhu Fu, just call me. Li Zhe's words made Bai Xiaojiu look at him in surprise, and shook his head with a polite and polite smile,

"Don't bother, I'll have to learn how to deal with it myself. ”

"Also, you always have your own ideas. The corners of Li Zhe's mouth were slightly hooked, and the smile had not yet bloomed, and it was fleeting.

"Zhu Fu just doesn't look very serious, and he has a strong ability to work. You don't have to worry too much. I'll go first. ”

"Thank you. Bai Xiaojiu stood aside and waited for him to pack his things, with a sincere smile on his face. Li Zhe took a few steps with his things, and then looked back at her who was sitting down, his eyes flashed with complicated light, there was reluctance and regret, his mouth snorted, and he quickly retracted his gaze and turned away.

Bai Xiaojiu didn't see Li Zhe leave, let alone his eyes leaving, she could only rely on herself in the future.

In the past, there was a team leader to take care of anything in the second group, but now that she has become the team leader, she has to slowly adapt to a lot of things, and she will be a little more tired than before.

However, after running in the new group and gradually cooperating with the other three team members, this tiredness will soon become a habit, and there is no longer any feeling of tiredness.

During the night shift, if there is no problem with the game, there will not be many players who come to inquire by phone, and most of them consult in the game or online on the forum.

Bai Xiaojiu can listen to songs, reply to the online system and the GM system in the game, and occasionally turn on the team leader's monitoring system to listen to the other three team members answer the phone.

This is also a great benefit of the team leader, who can turn off his hotline at any time and pay attention to the quality of the team members' calls.

Of course, the team leader can't turn off the phone for too long, the front-line customer service can be closed for two hours, and the team leader can be at most four hours.

The night shift time passed quickly, and I stayed up until one o'clock in the morning unconsciously, and there was not much to do, and the new authority of the team leader was almost familiar.

Bai Xiaojiu listened to Li Zhe's words, and listened to the phone calls of the other three from time to time, but he didn't find any problems, and he was relieved.

Grab a cigarette and get ready to go out for a cigarette and sober yourself up. The team leader's workstation is on the left side of the penultimate row, and you can see the work of the two team members on the right and the team members in front.

He Xiao is an old employee, who is relatively reassuring, and the position is arranged in front of the team leader. There is a work partition in the way, and the team leader does not stand up, nor can he see what is being done in front of him.

Generally, newcomers and work ability are not reassuring will be placed on the front and right side of the team leader, so that it is convenient to monitor the work situation at any time.

Bai Xiaojiu just stood up, He Xiaoyou, who was sitting in front, turned his head inductively, and asked softly: "Team leader, when will you arrange to sleep?" In the past, under the care of Li Zhe and the other three male team members, Bai Xiaojiu would sleep until dawn from time to time, and there was really no concept of everyone sleeping in shifts in his mind.

It's not that Bai Xiaojiu is selfish, but Li Zhe and the other three male team members can last all night by playing a game, and they refuse to go to sleep when they are arranged, preferring to play games.

Hearing He Xiao's words, Bai Xiaojiu reacted, this group is full of female customer service. Where there are many women, there are many rights and wrongs, and a bowl of water is uneven, which can set off huge waves.

"Are you sleepy? Are you in your menstrual period?" Bai Xiaojiu reacted quickly, squatted next to He Xiao's workstation, and carefully looked at her face.

When the shift was handed over before, Bai Xiaojiu noticed that He Xiao covered her stomach and frowned from time to time, and she suspected that she was uncomfortable.

At that time, I was going to ask, how did I know that I had just come out to meet Li Zhe and Zhu Fu, and then I was familiar with the authority, listening to the hotline, and forgetting about it.

Now that her face is not very good-looking, when I think about it, I feel a little guilty in my heart, and her voice is very gentle.

He Xiao just asked like this, but he didn't expect Bai Xiaojiu to be so careful and gentle

"Hmm". Bai Xiaojiu was about to ask the other two, and was about to arrange for He Xiao to sleep for a while, when he heard Chen Jie's slightly impatient voice,

"Mr. Liu, I explained that the ID card information cannot be changed. I can only advise you to change your account and continue playing. These words were a bit blunt, which made Bai Xiaojiu frown and turn to look at her.

Chen Jie's whole face was gloomy, and her hand kept tapping back and forth on the table, looking very irritable, and she didn't know what the player said.

Her eyebrows tightened, her hands clenched into fists on the table, and she raised her voice.

"No matter who you look for, it's the answer!" Bai Xiaojiu walked up to her, put his hand on her shoulder, squeezed it gently, and silently signaled to relax.

Chen Jie noticed her movements, rolled her eyes, glanced at her hand, and said to the player with an expressionless face: "Okay, I will convey it to you now, and our team leader will reply to you later." ”

"What do players say?" Bai Xiaojiu waited for her to hang up the phone, leaning over slightly to look at the phone record. Chen Jie was recording the information flying with her fingers, and did not answer her words, and when she saved it, she turned her head and replied casually,

"Call you back. Will I RTX send you the number?" Because of the current national regulations, the game account must be real-name, but some players feel that they will leak their own information, and love to find ID card information on the Internet to register, or use the ID card information of friends and family.

But once the game account is practiced, has value, and involves more things, and needs to be processed with a copy of the ID card, these players will get into trouble.

The company's most rigid rule is that the ID card information used for game account registration cannot be changed, and must be true and valid.

For this kind of hotline that asks to change the ID card information, the customer service tends to refuse it altogether, and it will not be deducted by the quality control team.

Chen Jie's way of dealing with it was to directly hand it over to the team leader to refuse. Bai Xiaojiu completely understood the meaning of Li Zhe's words now, and these people were probably really spoiled by Yangqing.

In order to show her ability to work, Yang Qing will take back all the calls they can't handle and deal with them herself.

Otherwise, Chen Jie would not be so simple, she didn't know how to refuse a phone call, and handed it over to the team leader for a headache.

"Good. I'm here to answer the call. Bai Xiaojiu stood up straight, nodded very dryly, and looked at Chen Jie's expression becoming more and more serious,

But you need to understand that this kind of reply, which has no possibility of change, must be rejected on the spot, so that the player has no hope, and after being rejected again, the disappointment will be greater and lead to complaints. Chen Jie glanced at her indifferently, and was about to speak, but Bai Xiaojiu pressed her shoulder heavily and glanced sideways.

"No matter how Yang Qing dealt with it in the past, my way of dealing with it is to simply refuse and deal with it myself! I helped you deal with it this time, but there is no next time. Bai Xiaojiu's expression was serious and his words were tough, showing his management style as a team leader for the first time.