Chapter 226 Complaint Substantiated

"Get up, get up, get up, get up!" Bai Xiaojiu lifted the blanket and pulled Qi Jingchen's hand up.

Qi Jingchen didn't look fat, he was a little thin, but he was tall and a boy, he was definitely not light, and his half-open and half-closed eyes trembled.

"Haven't gotten up yet? Spicy beef buns and porridge, what about the two of you?"

Bai Junguo's voice was in the living room, and the raised voice directly penetrated the door, making Qi Jingchen open his eyes, and his nasal voice was misty, "What time is it?"

"Half past six, didn't you say to get up and take a shower this morning?" Bai Xiaojiu saw that he had woken up completely, pounced on him, and scratched his hands, "Get up." The hair is oily. ”

I have to say that a person's appearance is good-looking, even if the hair is greasy, it is pleasing to the eye.

Before Bai Xiaojiu could react, he put his arms around his neck again, leaned over and kissed him on the cheek, "I didn't wash it." ”

These words made Qi Jingchen laugh, reached out to hug her, pressed down, rubbed her cheeks for a while, and bit at the corner of her mouth, "I didn't wash either." ”

The two of them were playing in the room, Bai Junguo stood at the door and knocked softly, "Are you up? I'm going to the hospital, bring breakfast to your mother, you guys hurry up, don't be late." ”

"Got it. I woke up. Get up right away. Bai Xiaojiu pushed Qi Jingchen and reminded softly, "Dad went to buy breakfast early in the morning, so I got up and ate it quickly." Are you going to take a shower or not? It's going to be seven o'clock!"

"Wash, wash, wash. I get up. Qi Jingchen turned over with her strength, scooped up his clothes, and handed Bai Xiaojiu's clothes to her, "I'll take a shower, soon." ”

"Well, when you're done, I'll wash up. As he spoke, Bai Xiaojiu turned over and fell to the bed.

Qi Jingchen knew that she was planning to rely on her for a while, so he pulled the blanket for her with a smile, "Okay, I'll call you after washing." ”

When Qi Jingchen came out after washing, Bai Xiaojiu had already dressed and eaten half of breakfast, "You eat without washing?"

"Wouldn't it be more convenient to wash up after eating? Bai Xiaojiu smiled and stuffed the small half of the bun in his hand into his mouth, "Come on, my dad bought it at the gate of the community." The spicy beef buns in this house are really the best in the world, usually my mother is at home, and we definitely can't eat them at home. ”

Qi Jingchen smiled helplessly, tilted his head with one hand to wipe his hair, and touched her soft hair twice with one hand, "Immediately, I'll change my clothes." Remember to wash up after eating. ”

"You think I'm lazy. I'm going out to meet people. Of course, wash up. Bai Xiaojiu muttered, but still took the bowl, opened the closed pot, and scooped a bowl of porridge for him.

Qi Jingchen did everything and sat down, the porridge was still steaming, picked up the bun and took a bite, his eyes lit up, "This bun tastes really good." ”

"yes. My dad didn't buy it today, I almost forgot about it. I had to buy it very early, and it was sold out at about this point. Usually if I want to eat, my mother will say seriously, what to eat, what to eat, what buns you want to eat, I'll make it for you!"

Qi Jingchen was in high spirits when he heard what she said, pushed the bun in front of her, and thought about it with some curiosity, "Speaking of which, I have been at your house for almost a year. Your mother doesn't think she's ever made steamed buns. ”

"That's because my mom was angry and was laughed at by me before. I said that the buns she made were even darker than the ones sold outside. ”

Qi Jingchen glanced at her and laughed, "Why?

"I'm telling the truth. The buns she made, I couldn't see the meat in one bite. Is it different from steamed buns?"

Bai Xiaojiu rolled his eyes exaggeratedly as he spoke, this cute expression instantly amused Qi Jingchen, he laughed out loud, and almost choked.

"The rest is for you to eat. Pounding his chest, Qi Jingchen, who was relieved, pushed the bun in front of Bai Xiaojiu again, picked up the porridge and drank it, "What kind of complaint did you say last night shift?"

Bai Xiaojiu was originally in a good mood, but when Qi Jingchen reminded him like this, his mood instantly fell, "It's a little hanging." I was going to ask the group leader to help me look at the dots. She just texted me and said it didn't work out yet. ”

"What do you mean?"

"I guess the QC department did it on purpose. I can see the results when I go to work today. When Bai Xiaojiu said this, his appetite was gone, he put down the bun he had just picked up in his hand, and took a sip of the porridge irritably, "After drinking the porridge, I'll go wash up." ”

Qi Jingchen pursed his mouth in annoyance, he didn't expect this topic to make her so irritable, "It's okay." I don't blame you for that. ”

Bai Xiaojiu didn't know that Zheng Qing had told him about this in detail, but he mentioned it to him on the way from work, knowing that he cared about her very much, and he was afraid that talking about it would cause his temper to explode.

Listen to him reassuringly, squeezing a smile into him, "Hmm." It's going to be fine. I wasn't to blame in the first place. ”

But she was very depressed, according to the reason, the complaint was handled, and the phone system would have a record, she asked the team leader of a group, saying that she had not found the follow-up in the phone system.

This is strange, what does Yang Qing want to do?

"I'll go wash up, you can eat. You have to go out on time at seven o'clock. Otherwise, I'll be late. ”

"Got it, go ahead. Qi Jingchen waited for Bai Xiaojiu to go to wash, remembered the suggestion made at the meeting on Monday, took a deep breath, and relaxed again.

When Bai Xiaojiu arrived at the company, the time was just right, and when he was clocking in, he happened to meet Zheng Qing who was clocking in, "Why are you so early today?"

"It's usually so early. It's just that you are addicted to gentleness and don't care about me at all. Zheng Qing pretended to be pitiful and cried at her.

Bai Xiaojiu pressed the fingerprint and hugged her with a smile, with a smile on her face, but she gritted her teeth and squeezed out the words, "I guess I'm hanging, baby." ”

"A group of people said that the follow-up of the complaint phone call was almost the same, and I also felt a little hanging. What the hell does Yang Qing want to do?"

When Bai Xiaojiu heard Zheng Qing's volume, he poked her with his elbow and looked left and right, "Be quiet." ”

"The star rating is coming out next week, and it's almost going to start this week, is she playing this idea? She is also a person who travels to the earth, why can't she care about the sense of collective honor. ”

"Forget it, let's see. Bai Xiaojiu originally planned to report this matter to the deputy director, but now that he thinks about it, he feels that it is inappropriate, and it seems that it is a bit difficult to accuse Yang Qing of abolishing the public for personal purposes based on the telephone recording.

Zheng Qing still wanted to say a few words, remembering what Qi Jingchen said before, his eyes rolled, and he nodded honestly, "You just have a number in your heart." ”

After finishing the shift, Bai Xiaojiu happened to see Xu Xueman coming out of the office, and the two glanced at each other.

Xu Xueman suddenly laughed happily and beckoned to her, "It's just right, delay you for two minutes." ”

"Okay, you guys go to the plane first, and the hotlines are all open. I'll be back soon. Bai Xiaojiu explained a few words to the team members, walked towards Xu Xueman, and before he could stand still, he smiled politely, "Something?"

"The complaint about your last shift, has been established. According to the rules, you also need to call the player to apologize. Of course, the players are very talkative, and when we reply to the results, the players are still very calm. ”

Bai Xiaojiu bit the flesh in his lower lip, trying to hide the irritability in his heart, his mouth silently inhaled slowly, and slowly spit out little by little, before continuing to smile, "I don't understand, I reported this matter in a timely manner, but the game engineer didn't deal with it in time, why can the complaint be established?"

"The whole director's office knows about this. Yang Qing sent an email to report before, and after He Xu left, he left a lot of work. She has a lot of work, and she is afraid that there will be mistakes, so she asks the front-line customer service to send an email to urge players to send an email to urge them to deal with urgently. ”

"Send an email?" Bai Xiaojiu stood in place and laughed, took a step back and tilted his head to look at her, "Then does she have an email or a verbal notification to us?"

"As far as I know, Yang Qing has informed you several times in your work group. Didn't anyone tell you?"

"There are so many messages in the work group every day, and the notifications have long been brushed off. Doesn't notification of workflow changes require email notification?"

Xu Xueman showed such an ignorant expression, "You are a front-line customer service, why do you always question the work of game engineers?

"Am I passing the buck? I'm telling the truth. What is the problem with the complaint? The player needs someone to solve his problem, and Yang Qing, as a game engineer, did not deal with this problem, and for a full week, the problem was reported through the normal process. She didn't deal with it!causing the player to get angry!",

Xu Xueman clasped her hands around her chest in extreme impatience, "Why are you so ignorant?" I said I didn't say it, our director's office knows about this matter, Yang Qing has already reported it, and her workload is huge. Players have problems to deal with, you have to send an email separately!"

"You said that the player needs to deal with the problem urgently, and you need to send a separate email. In such a sentence, who would think that a player's ordinary questions need to be emailed?"

"You also said that the player's problem has not been dealt with and has led to complaints, so is this problem considered urgent? Whose fault is it?" Xu Xueman started from the front-line customer service and went all the way to the manager of the quality control department, and his eloquence ability is not bad.

Bai Xiaojiu also saw that she had underestimated Xu Xueman, and in the past, when Song Weili pressed her, she would lose her cool, so that they could still argue with her.

But now that Bai Xiaojiu is alone and has no one to support him, Xu Xueman can refer to the deer as a horse at will.

"Let's start with Yang Qing's needs, and she said that urgent problems need to be emailed separately, right?"

Xu Xueman squinted at Bai Xiaojiu a little proudly, just now I saw her choke directly, my heart was very comfortable, and I heard her continue to defend at this time, and felt that she was sure to win and nodded casually, "Yes, so what?"

"We are in iQue Land because the R&D department is next door, and many of the rules have rules, such as what are the problems that need to be dealt with urgently. At least my player wasn't on the list, he was just a simple, easy problem to deal with. In the past, He Xu only needed a day, or even half a day at the earliest. ”

Xu Xueman's face sank a little, and she looked at Bai Xiaojiu silently for a while, before the corner of her left lip hooked, "I don't talk to you about these things." I'll tell you that your complaint is established, and according to the rules of our quality control department, you must call the player and tell the player in person, and the company will apologize for your punishment!"