Chapter 68: Acting and tacit understanding
After Song Weili was told by the deputy director yesterday, she also told Zhu Fu about it.
But in his opinion, there are many girls in the customer service department, and there are many rights and wrongs, which is a normal thing.
With a casual greeting on his face, he walked behind the deputy director with Bai Xiaojiu and walked towards the office with him.
"Why the hell are you leading people?" Zhu Fu didn't care too much about Bai Xiaojiu recently, and he knew very well that this guy didn't like him very much.
Bai Xiaojiu really felt that Zhu Fu was a bit frivolous and didn't dare to have too much contact with him.
At this time, I heard his slightly questioning tone, and just smiled faintly, "I've been familiar with the game recently, and I haven't cared too much about it." ”
"Then you have to watch it. It's all here. Zhu Fu muttered, and found that the deputy director glanced back and instantly shut up.
Here Bai Xiaojiu and Zhu Fu followed into the office, and Zheng Qing looked at Chen Jie with an unhappy face, and asked again, "What did you just say to make her have nothing?"
Chen Jie sneered, retracted her gaze and looked at her computer, "Let's talk casually, does it have anything to do with you?"
Zheng Qing always felt that she was talking about Bai Xiaojiu, at least she saw it just now, and when Chen Jie spoke, her eyes glanced at the direction in which Bai Xiaojiu left.
"We didn't say anything, really. Sun Qinxue was a little panicked, she didn't know what the deputy director would say to Bai Xiaojiu, and she didn't know how Bai Xiaojiu would defend herself.
But thinking about what Chen Jie said is right, they didn't make mistakes in their work, and they did help Bai Xiaojiu do a lot of work recently, and it must be Bai Xiaojiu's fault.
"I saw it, you just glanced in Xiao Jiu's direction, and I saw your face!" Zheng Qing frowned impatiently, put his hand on her shoulder, and pinched it with some strength, "What did you do?"
Chen Jie was pinched by her and almost screamed, and shook her hand to the side hard, "What's the matter with you?!"
Bai Xiaojiu and Zhu Fu entered the office, and the two sat down side by side, watching the deputy director slowly make a pot of tea, and then sat down opposite them.
Deputy Director Wen Yu was transferred from the headquarters and came here in the early days of the establishment of the branch.
He never rose to the rank of director, just because he wasn't familiar enough with the game and more familiar with the operational side.
But his ability to work is well-known in the industry, and he is only 30 years old this year, which is a very young and promising age.
Wen Yu is very tall, at least 1.85 meters, and sometimes when talking to people, his height can give people a strong sense of oppression.
He looks very characteristic of the northern masters, his facial features are resolute, and he looks extremely stern when he has a straight face, which can make people panic.
At this moment, Bai Xiaojiu watched him look at them back and forth with an expressionless face, and felt a little panicked in his heart.
During the previous interview, they had dealt with each other, and his words and eyes gave people a lot of pressure.
Wen Yu glanced back and forth at Zhu Fu and Bai Xiaojiu, he didn't see the panic on their faces, and he felt a little more comfortable in his heart, at least the psychological quality of these two people was not bad.
"I suppose your game manager has already told you about this, right?" The corners of Wen Yu's mouth hooked up a little, and he couldn't tell that he was smiling, but he just wanted to make an amiable expression.
picked up the teacup, blew it, took a sip slowly, and then talked to Bai Xiaojiu.
"Well, tell me. After Bai Xiaojiu opened his mouth, he straightened his waist, sat up straight, and the expression on his face was also very serious.
"Do you have anything to say?" Wen Yu said, not looking at her, just glancing at the blessing charm, looking down at his teacup, and blowing the rising heat again.
"I have a lot to say. The first is to feel aggrieved. "Bai Xiaojiu, as a particularly experienced customer service, has absolute control over the sound.
When she said the word grievance, her voice was also a little nasal, which made people feel that she was really wronged.
"I know what they said, and I don't want to explain anything. Let me start by talking about my approach and thoughts. When Bai Xiaojiu said this, he deliberately took a deep breath and paused for a moment.
"Since I learned about the company's restructuring, I have been reflecting on what front-line customer service is worthy of being a five-star customer service?
When Bai Xiaojiu said this, he glanced at the greeting charm, and then glanced at Wen Yu, who looked up, "I think it's not just about doing my job well, but thinking more for the company." ”
Hearing this, Wen Yu tilted his head slightly, exchanged a look with Zhu Fu, and sketched a shallow smile towards Bai Xiaojiu, "Hmm." You continue. ”
"I'm the team leader, and it's probably insignificant. But our customer service department is really an iron-clad department, a flowing customer service. The turnover rate is particularly high, what do we need most?
Hearing this, Wen Yu looked down at the teacup again, the corners of his mouth turned up a little more, and nodded, "Huh?"
"I want everyone in my group to be the leader of the group. I hope that everyone can fight not only as a team, but also as individuals. But ......"
Bai Xiaojiu said this, lowered his head, rubbed his fingertips on the table a few times, trembled and put it on his lap, and continued with a chuckle, "It's me who is a little too arrogant." I think they can understand what I'm doing, but it's actually ......."
Wen Yu blinked when he heard this, and looked up at her, "What do you mean?"
"I want them to be better than the rest of the group, everyone has the ability to be a team leader, but I just ask for myself and never tell them what I think. They didn't know that I was thinking so, including Sister Wei. That's what I'm doing wrong. I lack a sense of communication. ”
When Zhu Fu heard this, he couldn't help but want to laugh, squinted at her, and tried to hold back his expression to make himself look more serious.
In the past few months, in the time spent with Bai Xiaojiu, Zhu Fu has long seen that this guy has the ability to work, but his attitude is indeed not as good as others, such as Li Zhe.
Bai Xiaojiu looked a little freewheeling, not self-motivated, but relying on her work ability to support.
These special official words came out of her mouth, and Zhu Fu really couldn't help but want to laugh, but as soon as she looked at Wen Yu's expression, she knew that she was hitting the target.
Wenyu is a very serious person, who prefers to go online, not only likes to hold meetings, likes to see people's attitude towards the company, but also likes to listen to people talk about future planning and so on.
"What do you think?" Wen Yu watched Zhu Fu keep staring at the table, turning his head to look at him.
Zhu Fu didn't hear Bai Xiaojiu's voice, and reacted that this was looking for him, so he quickly raised his head and nodded solemnly, "Let's be honest." I recognize Bai Xiaojiu's work ability. As a supervisor, I have also dealt with Chen Jie and Sun Qinxue. ”
Speaking of this, Zhu Fu took a deep breath with a little heaviness, frowned irritably, and then said softly: "I don't like to speak ill of female customer service people, but they really can't." ”
When Bai Xiaojiu heard him say this, he turned his head to look at him in surprise, and quickly retracted his expression, and lowered his head silently, but his hand slowly stretched out in front of him, and his thumb was cocked a little bit.
Zhu Fu almost broke her laughter, raised her hand slightly to open her hand, then coughed lightly, and looked up at Wen Yu again, "In terms of trust, I believe in Bai Xiaojiu's work ability even more." ”
"Your team members, what do you think?" Wen Yu didn't see the small movements of the two people in private, but his attitude was much more relaxed.
"I didn't want to take them with me at first. After sitting in the company for a long time, it is inevitable that you will forget your original intention. I prefer to bring new people. But if you give them to other groups, that's still the case. Why don't I try to improve with them? ”
These words almost made Zhu Fu laugh, he clenched his fist against the corner of his lips, coughed a few times, and waved his hand embarrassedly when he saw Wen Yu's gaze, "I've had a cold recently." ”
"If you're sick, you should get some rest. When Wen Yu said this, he remembered that when Chen Jie and Sun Qinxue came to react yesterday, he asked Song Weili to understand the situation and learned that Bai Xiaojiu had taken sick leave.
Turning his gaze, he looked at Bai Xiaojiu and carefully looked at her face.
Bai Xiaojiu, who hadn't slept all night, certainly didn't look good, the dark circles under his eyes were also shallow, his eyes were dull, he was a little irritable in his heart, his brain was still a little confused, and he looked like he was working with illness.
Wenyu also has to deal with R&D, originally because of the rumors she had with Li Zhe before, she had a bad impression of her, and because of her dealings with R&D, she learned that R&D also had a bad impression of her.
Yesterday, Chen Jie and Sun Qinxue said that Wen Yu was a little preconceived, and he was really a little dissatisfied in his heart, he didn't like this kind of customer service.
But after chatting with Bai Xiaojiu today, and hearing Zhu Fu say this, the dissatisfaction in my heart dissipated little by little, and then I saw that her face was not good, but I felt a little guilty, "You were on sick leave yesterday, why did you come today?"
Bai Xiaojiu was waiting for this sentence, and hurriedly pretended to be in poor health but straightened his waist very strongly, "I can still hold on." The night shift can take a little rest, it's fine. ”
Hearing this, Wen Yu laughed, looked very happy, nodded, and looked at the blessing charm.
The three of them continued to talk about this matter, it was nothing more than Bai Xiaojiu continuing to play officially, Zhu Fu helping to cover up, and by the way, Chen Jie and Sun Qinxue were not.
"Okay, I probably understand, you guys should get off work quickly. Take good care of your body. If you are sick, you should ask for leave, and the company is not so cold-blooded and ruthless. Wen Yu said these words almost with a smile, looking much gentler than just now.
Bai Xiaojiu and Zhu Fu stood up at the same time and nodded politely to him, then they tacitly turned around and walked out together.
Walking out of the office, the people who took over from outside came, a little lively, Bai Xiaojiu patted Zhu Fu's shoulder, "Thank you." ”
"Isn't that how it should be?" Zhu Fu put his hand on her shoulder very easily, with a good expression.
Compared with Chen Jie and Sun Qinxue, the two troublemakers, Zhu Fu certainly prefers Bai Xiaojiu, who is a little casual, but has good work ability and does not like to make trouble.
"I'll have a drink for you next day shift. I'll take over first. Bai Xiaojiu swept his hand away, but he no longer showed a disgusted expression.
As soon as I walked back to the work area, I saw Chen Jie and Zheng Qing sitting at the workstation, looking at each other, but there was hatred or hatred in their eyes.
"What's wrong?" Bai Xiaojiu stood between the two of them, separated from their line of sight, squatted down to be level with Zheng Qing's eyes, and lowered his voice.
"Did they say bad things about you? Are you okay? What did the deputy director say? Do you want me to explain to you? You are really a competent team leader! You are very good!"
Zheng Qing asked for a long time just now, but Chen Jie didn't admit it, but the more she asked, the more Chen Jie gloated, and her heart was as anxious as if she was on fire.
Thinking about the fact that the deputy director had called her and Zhu Fu away just now, the more worried Zheng Qing was, the more he hated Chen Jie, so he kept glaring at her.
"It's okay, I've solved it all. By the way, I will solve it with them. Bai Xiaojiu was not a little impatient when Zheng Qing asked such a series of questions, but approached her ear and replied with a warm smile in his heart.
She originally regarded Zheng Qing as a compatible colleague, but these times of getting along, Zheng Qing's care for her, and the sincerity between friends made her reflect on her not doing well enough.
Walking back in a happy mood, and feeling Zheng Qing's care again, Bai Xiaojiu really put her in her heart at the moment and regarded her as a real friend.