If you want to wear a crown, you must bear its weight.

Behind the light and breezy life, there is always an unknown and arduous exploration.

We often envy the excellence of being in a high position, but we have never experienced the tenacious climb to the bottom of the food chain. thought that with his self-righteous economy and Lingyun's ambition, he could soar to the sky, but in fact, he was just arrogant and didn't know what to say.

In the materialistic real life, the temptation is certainly enough. How many people are young and frivolous, shouting about their dreams all day long, but they bend their waists for five buckets of rice, and still refuse to let go of this heavy burden, live in a down-to-earth manner, and put all unsuccess in the unfairness of fate.

But fate has never treated anyone badly, and it can see the path everyone walks clearly. Assuming that you have not received the gains you deserve, you might as well look back and look at when you lost your original intention.

Brother Hui, who is thirty years old and not confused, has long passed the age of negotiating dreams, organically unifying dreams and responsibilities in ordinary work, becoming more calm and more pragmatic.

From the grassroots staff to work for more than ten years, step by step to sit in the position of manager, I don't know how many difficult opponents or competitors I have encountered, can turn danger into relief. It doesn't rely on the appearance of resistance, but the hidden talent in its short and concise body.

Although he has been in a leadership position for many years, he has been in a battle formation for a long time but he is not old, and the moment he dials the phone, the momentum of self-confidence has been surging.

"Stop fighting, no matter what you say this time, don't want me to withdraw my complaint!"

As soon as the phone was connected, Zhang put on an arrogant posture that was not negotiable, and he put down his words angrily, which sounded like a lot of words, and he didn't know where the courage came from.

"Mr. Zhang, hello, I am Zhang Hui, the manager of the life insurance company, and I understand that you have called our complaint number, and I am here to understand the situation!"

In the momentum of the duel, Brother Hui really didn't fear anyone.

took out the demeanor of a leader, completely ignored what Zhang said, and introduced himself by himself, with a businesslike tone, not like a practitioner in the service industry at all, but like a legendary relevant department.

"Uh...... Didn't I just tell the customer service staff, your salesman repeatedly called to sell without saying anything, and even scolded people, can I not complain!"

On the other end of the phone, Zhang was crushed by Brother Hui's momentum, hesitated for a moment, and actually confessed. Without waiting for Brother Hui to ask, he began to pretend to be a victim and try to take the lead in taking the lead.

The move is very good, but unfortunately he obviously doesn't know, Brother Hui already knows the whole process, and even every word he says is recorded as evidence, and there is no way to deny it.

"Mr. Zhang, after verification, first, the reason for your complaint is abuse, not telephone harassment. Second, the staff calls you to carry out business promotion, which is with your own consent and has a recording as proof. Thirdly, you have repeatedly complained that the same staff member has insulted you, and I would like to ask if you have insulted the staff?"

Cold, serious, this is the image that Brother Hui erected in the heart of a certain person.

"What do you mean by that? Are you questioning me? You can't curse no matter how much you say it!"

Zhang, who was at a disadvantage, was very loud on the other end of the phone, with an industry-specific discriminatory tone, implementing double standards, only allowing the state officials to set fires and not allowing the people to light the lamps.

"Mr. Zhang, in order to ensure the quality of service, every call is recorded. As a matter of routine, I need to ask you, and I ask you to answer truthfully.

If you are verbally abused by a staff member without first abusing or slandering the staff member, the staff member will be fined or dismissed.

If you have any of the above behaviors, then we are very sorry, we will not be able to accept your complaints, please understand!"

Brother Hui is worthy of being a ** lake, in the face of Zhang's eloquent questioning, he implemented his plan in an orderly manner, and his words were seven points true and three points false, and those who didn't know thought that this was the case.

"Don't say so much useless, I don't care, I don't want me to withdraw the complaint!"

Zhang, who was asked by Brother Hui, fell into Brother Hui's trap, and forgot the fatal trick of hanging up the phone, and his words showed his true character as a scoundrel.

"Well, okay, that's your right. If you confirm that you do not withdraw your complaint, it will take 24 hours for the complaint to take effect.

At that time, I will print your personal information on the complaint form, and download and save all the call recordings related to you and hand them over to the after-sales service department.

After that, the staff of the service department will come to apologize, and after listening to the relevant recordings, they will confirm the compensation for the mistake according to the actual situation.

Before coming to the door, the after-sales staff will contact you, please be sure to ensure that the contact information is unblocked. ”

The pretender, Brother Hui, is from the business line and can be very clear about the entire complaint handling process.

began to agree with the crisp, and then flickered on the upper body, I don't know how many circles I went around this bend, adding oil and vinegar to the trouble, I heard that Zhang was dizzy, holding the mobile phone and straight hair, in fact, it was not like that at all.

"It's so troublesome! Just compensate me for a little mental damage, how convenient it is to transfer money, you don't need to come to the door, who has time to entangle with you every day." ”

I don't know what to say about Zhang. Obviously, he was at fault first, and he relied on the customer's right to complain, and he was cheeky to ask for benefits, which is really a long time to see.

"I'm very sorry, the complaint handling compensation needs to be handled on the door, and the compensation can only be compensated after listening to the recording signature confirmation!"

What he thinks is beautiful, but it's a pity that there is no compensation, all of this is a pavilion in the air set up by Brother Hui, and the benefits that can be seen but not reaped are often the most exhausting of the enemy's patience.

"Whoever cares about your compensation, just train your staff, it's useless to clean up! The children and wives at home are here, who is in the mood to listen to this nonsense. ”

Getting something for nothing is what Zhang is looking forward to, and this compensation is still so hard-working, in case the wife and children listen to the recording, it will be worth the loss, just think about it.

"Hehe, Mr. Zhang, the company stipulates that once the complaint takes effect, the customer must be satisfied and compensated. So I'm very sorry, the after-sales staff will contact you in time tomorrow two days, please arrange the time in advance. ”

Brother Hui spared such a big circle, and the theme was very clear, that is, he grasped the weakness of the customer who took the lead in stirring up trouble, and tried everything to expose his damage and force him to take the initiative to withdraw the complaint. At this time, Zhang was already difficult to ride a tiger, and it depended on how long he could hold on.

"Whoever agrees that you are coming, then compensate me for it!" Zhang yelled irritably.

"The company stipulates that the complaint takes effect and needs to be dealt with in a timely manner, and it will not bother you for too long!"

"If you break the rules, there is no other way!" Brother Hui pressed forward step by step, and Zhang was powerless to resist, but he was just dying.

"Under normal circumstances, the complaint is invalid or not effective, and the customer service staff will handle it online. The complaint is valid and must be dealt with at home!"

The predicament that could not be broken through for a long time suddenly had a chance to choose one of the two, which became the last straw that crushed the camel and gave Zhang an outlet for catharsis.

"Then let it be invalid!"

"I'm very sorry, because you have complained continuously and have established warehousing, there is no invalid situation, so you can only take the initiative to withdraw!"

Brother Hui's strategy is quite clear, he didn't actually give him any chance to choose, if he wanted not to be fooled, Zhang could only do what he said.

"What a broken company!"

Going around and around, he didn't catch anything, and after a lot of anger, Zhang finally remembered the trick of hanging up the phone and pressed the hang-up button fiercely.

"That bastard hung up the phone again! Call again, I won't believe it, I can still capsize in the gutter today!"

Sister Chun pulled Hui Min to listen on the side, always paying attention to the movement of the screen, and when she saw that the call page was hidden, she knew that Zhang had hung up the phone again, and Sister Chun, who didn't know the negotiation process, rolled up her sleeves and planned to go on her own.

"Why are you so underestimating me! Wait and see, he'll drop the complaint in a moment!"

Brother Hui, who was more than ninety percent sure, turned around and raised his eyebrows at Sister Chun, and said confidently.

"Are you sure?, then why did he hang up on you!" Sister Chun remained skeptical, after all, she had learned Zhang's rogue character.

"What you said, how can you call and withdraw the complaint if you don't hang up the phone!" Brother Hui stood up and moved his stiff body, dissatisfied with Sister Chun's questioning.

"Hey~ It's the best!" Sister Chun sighed, choosing to believe in Brother Hui's ability, and then said to Hui Min: "Girl, go back to your seat, it's okay to think about what you gain, you have to pay attention in the future, you can't make this kind of meaningless complaint anymore!"

"Well, okay, thank you Sister Chun, thank you Brother Hui!"

Causing trouble by herself and letting someone else clean up the mess, Hyemin also knows that it is unreasonable. Although the leader has the obligation to assist his subordinates, if he helps, he must keep it in mind and express his gratitude with actions. It must not be taken for granted, otherwise over time, who will want to work with it.

"Well, keep a normal heart, don't take it seriously, if you really feel wronged, go back at night and let your family treat you well!"

After Brother Hui played a leading role, he laughed and ridiculed her in the blink of an eye, always giving people the illusion that she was not serious.

Hui Min, who was ridiculed, was already used to it, her cheeks were slightly red, and she said insincerely: "I'm not rare!"

"Cut, pull it down, I don't know yet, I don't know how to get tired of people at night!"

Brother Hui is here, and he went to patrol the field. Sister Chun became the leader again, leaning on the baffle, and was very disdainful of the little girl's desire to cover up.

"Oh, I won't tell you, let's call!"

The level of smudging deepened again, and Hui Min, who was not Sister Chun's opponent, wittily turned around and withdrew to the workstation, thinking about the truth that Sister Chun just said, and didn't feel hot.

"Ding, good, are you okay?"

Although it is quite a long distance, Ke Xiao's attention always falls on her accurately, whether it is in life or between work, as long as there is an opportunity, spoiling is like a shadow, always with her.

I want Cao Cao, Cao Cao arrives.

Before Hui Min's heat subsided, the imaginary male protagonist had made a grand debut, which made her not look like a bird.

You don't need to pretend to be strong, you just like the way you look.