In the blink of an eye, the end of the year has arrived.

Early in the morning, Wen Lan received a call from Jia Feng, asking why Xinmin Hotel did not accept guests other than accommodation at noon, whether something big had happened? Wen Lan said that the hotel held a staff meeting in the morning, and all the staff had a meal at noon, which was inconvenient to accept orders, and it was open as usual after 4:30 in the afternoon. So Jia Feng asked Lan to go out for a walk after lunch, and said that the car would come to pick him up when the time came.

The conference began, presided over by Xiao Liang, he is now promoted to assistant general manager and personnel manager of the hotel, Li Cheng values him very much, and gives him a bigger platform for him to play. The meeting first commended the outstanding employees, and Wenlan as the best employee, Mr. Li personally awarded her a certificate and took a photo with her. Then Mr. Li made a speech, summarized the annual work and put forward requirements for next year's work. Finally, he is free to speak, Mr. Li asks everyone to speak freely, as long as it is about the work of the hotel, you can say anything, regardless of whether it will be adopted, and whether it is right or wrong.

After a few minutes of coldness, Wen Lan raised her hand and asked to speak, Xiao Liang took the lead in applauding, and asked Lan to come to the stage to speak, and asked Lan to speak, just take a microphone and stand on the seat to speak, otherwise there may be a language barrier.

Wen Lan took the microphone and stood in her position and said: "Thank you Mr. Li, thank you Mr. Liang, thank you colleagues, and thank you for rating me as the best employee. Now that it's free to speak, since no one is starting, let me make a start. I would like to talk about three key words, one is pattern. To be a man to have a pattern, the size of the pattern determines the size of the stage of the person, but also determines the size of everyone's development space, just like our Mr. Li, he is a person with a big pattern, the original wine industry is booming, just when the career is in full swing, suddenly changed to operate a hotel. A person with a big picture doesn't care about the success of a moment at all, his vision is very far, his hand is big, and there may be great success if there is a big pattern. Like our Mr. Liang, the pattern is not small, in the middle-level position, what I see and do is a big thing, so in less than a year, I was promoted. As the middle-level cadres of the hotel, they should learn from Mr. Liang, the pattern should be bigger and bigger, and don't always get entangled in some details that have nothing to do with the overall situation......"

"That's not right!" Suddenly Yang Chuang stood up, "I object to Zhao Wenlan's statement, the details determine success or failure, and we, as middle-level cadres, have to control the details to the death, because middle-level cadres are not bosses, there is no need to have a big picture, it is enough to manage small things......"

Xiao Liang interrupted Yang Chuang's words: "Manager Yang, can you wait for Wenlan to finish speaking before expressing your opinion?"

"Oh, I'm sorry, I'm sorry. After Yang Chuang finished speaking, he sat down again.

Wen Lan continued: "I'm sorry, I'll try to refine it as much as possible." The second key word is platform. Let's not think that we are so good, you are excellent because you have this platform, because the platform has made us, not because we have achieved the platform. Just like me, Zhao Wenlan, thanks to everyone's care and love for a few months, I have been rated as a gold medal waiter every month, and today I was named the best employee of the year, this is not how good my own ability is, this is because there is a platform of the hotel, and I am nothing without this platform. Therefore, as the staff of the hotel, we must cherish the platform built for us by Mr. Li, and work together to make the hotel better, only when the hotel is good, we will be better......"

Li Cheng took the lead in applauding, and whispered to Xiao Liang: "You have a good vision, she has her own ideas, and she is the best employee." ”

Wen Lan continued: "The third key word is assessment. The hotel's current assessment system is a bit unreasonable, I think the focus can not be on the work discipline, what is the purpose of our development system and work discipline, is to make the hotel's career prosperous, not to deduct employee bonuses, so the focus of the assessment should be performance, especially the department manager, what is your main responsibility, is performance, not discipline. Imagine that there are two departments, one department has a very low performance, and the employees are managed obediently and very obediently, while the other department has a very good performance, but the employees are late every once in a while. As a boss, which department he would like, I think he would definitely like the department with outstanding performance, because his employees who are late every once in a while did not have an impact on his performance, on the contrary, due to the loose management, it produced greater benefits......"

At this time, there was a slight commotion in the venue, and Xiao Sun whispered to Lili: "Wen Lan said it so well, you see that the rigid manager can't hold it on his face, I think he wants to interrupt Wen Lan again." ”

Sure enough, Yang Chuang stood up, and Xiao Liang motioned for Yang Chuang to sit down.

"I would like to conclude with a suggestion. "As far as I know, there is a custom in Nanxin City, every year on the second day of the first month of the first month to do some commemorative activities for the deceased, will hold a banquet, then our hotel will definitely be full, for this reason I suggest, this day's dishes on the same dish, do not accept a la carte, we set a few prices in advance, then according to how many prices a table to accept reservations, wine is also brought by the customer, the hotel does not provide." If the number of reservations far exceeds the hotel's table capacity, then divide it into two batches and tell the customers that the first batch will start at 11 o'clock, and the second batch will open at 12:30 ......"

Yang Chuang stood up again and interrupted Wen Lan's words: "I object, the wine is also the profit of the hotel, why don't you provide it, and the customers can accept it in batches?" I am the manager of the catering department, this is up to me to ......"

"Ask Lan, you go on. Xiao Liang glanced at Yang Chuang with disdain and interrupted him.

Q Lan paused for a moment and said, "I'm done." Then he handed the microphone back.

Li Cheng said: "I listened to Zhao Wenlan's speech just now, I think it is very good, three keywords and a good suggestion, I have all written them down in my notebook." It has only been a year since Lan came to our Nanxin City, and she has such an accurate understanding of the situation in Nanxin City, and she is so insightful about the operation and management of the hotel, which is very remarkable, and everyone should learn from her. Assessment of this piece, Xiaoliang you are responsible, the modification has to be modified, everything is conducive to the development of the hotel. Regarding the second day of the first lunar month, I think your suggestion is very reasonable, and we must also proceed from reality. It is impossible to make all the money, you have to let go of a part of it, in fact, let go of the profits of the wine part and the profits of the dishes are more, in general, there are still many benefits, not to mention that the next New Year is coming, some of you must go home for the New Year, during the Spring Festival, we have to simplify the complex things, ask Lan This method I see, the catering department quickly formulated a plan to report to me, and as detailed as possible, take into account some details, so as not to get the time to disrupt the war。 ”

Let's move on to the discussion. Xiao Liang said, "Who is speaking?" Manager Yang, come on, just now I saw that you interrupted Wen Lan several times, there must be a lot to say." ”

"I, not anymore. Yang Chuang lowered his head.

There was a burst of laughter in the venue, and I don't know who said, "He's good at staring at people and bickering, if he really speaks alone, what can he say?"

"No, when I heard Zhao Wenlan say it just now, I thought she was wrong, but now Mr. Li said that Wenlan made sense, I think she was indeed right, so there was nothing to say. Yang Chuang argued.

Xiao Liang, who presided over the meeting, couldn't help but laugh too, and whispered to Li Cheng: "This guy is quite loyal to you, and he only sees you in his eyes." Because the microphone was not turned off, the entire venue heard it, and everyone couldn't help but have another commotion, making Yang Chuang quite uncomfortable.

I said. Jin Lili stood up.

Everyone didn't expect that such a weak girl would dare to stand up and speak at such a conference.

Lili said: "I would like to make an suggestion to remove the article that the hotel staff prohibits the packaging of leftovers from guests. What a waste to throw away, leftovers are completely usable. ”

Yang Chuang said: "I object, we are a high-end hotel, and we can't pack leftovers privately, otherwise what is the difference between them and a small hotel on the street? ”

Xiao Sun also raised her hand to speak, she said: "Make the discipline of waiter drinking clear, it must be operable, we can't drink for a while, and we can't drink for a while, we can't grasp it." ”

Yang Chuang said: "In principle, this cannot be drunk, but it can be flexible, and I will have the final say on the specific situation at that time." ”

"You have the final say? Then it must be clearly defined, otherwise it will have to be chaotic. Xiao Sun said.

"It's easier said than done for waiters not to drink, and if you don't consider repeat customers, I'm also very much in favor of strictly prohibiting alcohol," Wen Lan said. In fact, the waiter drinking is also a marketing method, the marketing department selects a few who will drink, and the dining time to visit the guests in the box, if the guests need it, they can drink some wine, so that the waiters of the catering department do not have to drink, and Manager Yang does not have to work so hard to define which wine can be drunk and which can not be drunk, and the marketing department can take this opportunity to engage in some public relations and attract repeat customers, and all the problems have been solved. ”

Li Cheng listened to Wenlan's words, and immediately said: "I agree with Zhao Wenlan's opinion, and Xiao Liang will be responsible for coordinating the implementation, and this matter is so decided." ”

Xiao Liang said: "Okay, I will implement it after the meeting, and you can put forward any comments and suggestions." ”

Seeing that everyone didn't want to speak, Xiao Liang asked Li Cheng's opinion, and then said to everyone: "It seems that everyone wants to communicate in private, or come to me at any time after the meeting, or communicate directly with Mr. Li." At noon, Mr. Li invited everyone to eat together, I hope everyone is welcome, let go of eating, the happier you eat, the happier Mr. Li will be. Adjourned!"

The banquet was held in the hall, and after lunch, Jia Feng came to the door as promised, and asked Lan Gang to leave, but was stopped by Xiao Liang.