PS: The two guarantees are completed, and the next thing is to add a monthly pass!

As early as when Lu Heng asked Wang Xue, Qi Baixiong had already thought of his answer, and when he saw Lu Heng asking, he immediately replied: "I ordered nine cars this month, delivered nine cars, and all the final payments were settled, and there were some small problems, but they could solve them by themselves, and the basic situation was like this." ”

Lu Heng praised it and said casually: "It's a good thing that the car is handed over, but you also have to remember to maintain a good customer relationship, repeat customers are often generated in a phone call that you inadvertently make." At that time, if the old customer brings a new customer, you can apply to Manager Zhao and give him some gifts. ”

Qi Baixiong said seriously: "Mr. Lu, don't worry, I am strictly following the process." I will call customers to communicate with them before picking up the car, and I will call an hour after picking up the car to confirm the experience of using the car. And I'll call them when they get home. Then Manager Zhao told me that about two months after the new car was sold, I would call to remind the customer to do maintenance, and I was doing all of this. ”

"That's fine, keep working hard, since you said it's okay, then let's go next, Guoqiang, you talk about the situation!"

When he clicked on Wang Guoqiang's list, Lu Heng obviously looked right, he had a few words with Zhao Gen upstairs before, and Zhao Gen said that the sales champion for half a month this month belonged to Wang Guoqiang. As for how much, because of time, I didn't have time to ask, but now I can know an approximation.

Wang Guoqiang said calmly: "This month, 16 cars were ordered, 13 cars were delivered, and 3 were not delivered. ”

The sales company's performance orders are only one aspect, but the actual value is the number of vehicles delivered.

Because the order has a chance to be yellow, and what has been sold is the benefit of hand, and the salary is often calculated according to the number of cars delivered in the month. Others, even if you order a few hundred cars a month. If you don't pay a car, you won't get any commission for that month. Every boss is the master who doesn't see the rabbit and doesn't scatter the eagle, and the same is true for Lu Heng, before the order becomes a real car, he will not rashly give a commission.

After listening to Wang Guoqiang's words, Lu Heng subconsciously calculated how much money he probably made for himself. Wang Guoqiang is a veteran sales consultant. He has a strong bargaining ability and almost beats all sales consultants in the entire company, so his price is basically above the manager's reserve price.

After a rough calculation, Lu Heng came up with an approximate gross profit. Thirteen cars, about 100,000 yuan, the specific profit depends on the model, if it is like Tiggo and Qiyun, it may rise to 150,000. Lu Heng calculated the guaranteed price, and more than half of it was calculated as the profit of QQ3.

That's all. Lu Heng was very satisfied, he was worthy of being an apprentice brought out by Zhao Gen, and it was a wise move to let him come at the beginning. It has only been half a month since it opened, and it has earned 100,000 yuan for itself, which shows its ability.

Lu Heng asked with satisfaction: "Are there any problems that the company needs to solve?"

Wang Guoqiang looked at everyone, and then said: "It's a little inconvenient to do things, a large part of my batch of cars is not the current car in the exhibition hall, and there are more cars picked up that day." So I had to go back and forth with Guangyuan and the company. Although there was the help of Manager Zhao, it was still very time-consuming. And Manager Zhao can't help us at any time in the future. So I think the company should be equipped with basic means of transportation, after all, we don't have a supporting garage, and we have to run to Guangyuan to pick up the car. ”

Lu Heng nodded again, indicating that he had written down the question, and then looked at Liao Fan, who couldn't wait.

"Liao Fan, just look at your appearance, you know that your grades are good in the past half month. Let's talk about it. Lu Heng smiled, not as alarmist as Zuo Zuo said before, which also made several sales consultants feel relieved.

Several people glared at Zuozuo, only to find that she was also confused. Did you just read it wrong?

Liao Fan couldn't hide his smile, and happily folded his hands and counted: "A total of twelve cars were ordered and ten were delivered, although it is not much, but considering that it is only half a month, I feel very satisfied." Then, my problem is basically the same as them, the customer cares about the after-sales, we care about the transportation, and by the way, there is a test drive. Although there is no basic means of transportation, as long as we can sign the order, we can still afford to spend those hours, and it is a big deal to work overtime for a while when commuting to and from work. But there is no test drive, which greatly affects the bargaining chips, after all, the customer has not tried the car, so we need to lower our posture a little to make the customer feel at ease and satisfied. ”

Lu Heng saw that Liao Fan did not wait for any follow-up additions, clapped his hands and said excitedly: "Very good, everyone! According to what you said, I estimated in my heart that a total of 44 cars were ordered this month, 36 cars were delivered, and eight cars were not delivered." This result is very good and deserves to be commended. ”

Some people may think that it is too much, but if you take into account all factors, this sales volume is not much at all, on the contrary, Lu Heng feels that it is a little less.

Hengcheng opened in mid-January, all kinds of publicity work, TV commercials, paper flyers, display boards of major driving schools, and some deliberately spread news, coupled with the gimmick given by Lu Heng, almost set the tone of this month. And then as the Chinese New Year approaches, there will be a natural increase in sales. The delivery volume of 36 cars in half a month is really not excessive.

Lu Heng later learned from Ma Sanli that Guangyuan Volkswagen played nearly 90 cars, which means that nearly 90 cars were handed over. Considering that the market groups of the two are different, and the influence on the brand is partially offset, then how can Hengcheng's sales volume be raised by about ten cars.

The obvious reason for this gap is the difficulties raised by the four sales consultants.

After-sales, shunting is inconvenient to waste the time of sales consultants, and there is no test drive.

It can be said that the sales ability of the four Wang Guoqiang has completely passed, and even Wang Xue, who has weak professional knowledge, has made up for this shortcoming with the help of Zhao Gen and Wang Guoqiang, giving them perfect conditions, and their respective sales volume can be improved.

But Lu Heng can't help it, these three problems are all hardware problems, and they all need money to solve, and before that, Lu Heng didn't have extra money to solve these things.

After praising the sales consultant, Lu Heng talked about these three issues.

"First, after-sales issues. There is no way to solve this problem at present, because it takes a lot of money and time to establish a supporting after-sales system, at least before the Spring Festival. So you have to rely on your sales ability to solve this problem. But as I mentioned before, this can be avoided, you just need to instill more customer psychology that Volkswagen's after-sales team does the after-sales for us. Volkswagen's brand influence in China is unparalleled, and it is recognized by ordinary people, especially customers in low-end markets like ours. I'm sure they're not stupid either, and if there is a better after-sales team to serve them, they will refuse. On the contrary, you can turn this disadvantage into an advantage and add a bargaining chip to your bargaining negotiations. ”

Everyone nodded, Liao Fan was a little embarrassed, because he mentioned the problem of chips, but it was not a big deal, his personality was revealed at once, but he listened to Lu Heng's next words.

Lu Heng slowed down for a moment, and saw that everyone agreed with the solution to the first question, so he threw out the answers to the remaining two questions: "The second question can actually be attributed to the problem of our garage, but I can tell you that Guangyuan and I signed a contract for free use of Guangyuan's garage for one year." So in the next year, the cars you sell still have to be transferred from Guangyuan. ”

Speaking of which, several people were a little disappointed.

There's no way, if you don't want to delay your work time to get a shunt, you have to go to and from work. I have to put a smile on the people over there in Guangyuan and say good things, who told you to transfer the car during non-working hours. If Zhao Gen alone goes to shunting the car, it is obviously impossible, he is the sales manager, according to the current situation of Hengcheng, he can also be called the director of the exhibition hall. He has to sit in the shop for long hours, helping the sales consultant sell the car, confirm the price, and deal with all kinds of things, big and small.

Let him go to the shunting car, Lu Heng is not there, this is the group of dragons without a leader.

Wang Guoqiang also tried to transfer the car during working hours, but in terms of delayed time, he really couldn't afford to hurt. If it weren't for a few long afternoon delays, he believed that his sales could have increased by a few more units.

Seeing the disappointment that everyone couldn't hide, Lu Heng was not angry, but said in a high tone: "Don't worry about this, I will sit in the store next, and I will be responsible for you in this regard, you just have to concentrate on selling cars! I can tell you for sure that I will consider ordering it at the beginning of next spring. And don't be discouraged during this period of time, it's not that you won't buy a car without a test drive customer. You've sold so much yourself now, and there must be customers who want to take a test drive, and it's not up to you. In the future, I will strengthen the practice of this problem, and I will get through the next half month, maybe it will be a little harder, but it will always get better in the future. ”

Hearing Lu Heng say that he would be in the company for the next half a month, everyone was shocked, and their eyes rolled. It seems that Lu always attaches great importance to the sales volume of the next half month, and even came in person.

Only Liao Fan and Zhao Gen guessed it, but it was just that Lu Heng was on vacation, and there was no tension among them.

Zhao Gen also said: "Everyone can rest assured that they sell cars, if there is a problem, I can't solve it, and Mr. Lu." Anyway, everyone is a young person, and they can endure hardships, think about how much money you make in half a month, maybe you will have motivation again. (To be continued.) )