Chapter 495 of Volume 4 The rumors stopped at Lu Heng

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Under the blue sky and white clouds, a huge mechanical monster cut through the clouds, leaving a long trail in the sky, and finally landed on the wide tarmac. ～

A black Mercedes 350 stood quietly on the side of the road, and then it seemed to see a man and a woman walking out of the airport, the door opened, and the master in the car trotted over.

Lu Heng handed over the big bag and small bag in his hand to the master, stretched his waist and said, "I'm sorry for you, Master You, and let you come to pick you up." ”

Bai Yijing and Master You put the luggage into the trunk together, Master You turned around and said respectfully: "What Mr. Lu said, this is what I should do." ”

Bai Yijing opened the car door for Lu Heng and said, "Mr. Lu, Mr. Zhao has something to discuss for you." ”

Lu Heng paused, and then said helplessly: "It seems that it is not possible to go home directly, let's go to the company first!"

The three of them got into the car and then headed towards Kowloon.

In the car, Lu Heng asked Bai Yijing, "Did Mr. Zhao say something over there?"

Bai Yijing shook her head, "I didn't say it, but I feel very anxious, otherwise I wouldn't have said that I would have an interview with Mr. Lu in person." ”

Lu Heng frowned and thought about it, the company is currently in a period of steady development, if it is an ordinary matter, Zhao Gen can handle it by himself. In terms of financial work, Tian Xiaoice's side is currently doing well, just report on time.

So what could be it that made Zhao Gen feel that he couldn't say it clearly on the phone, and he wanted to talk to him face-to-face?

Lu Heng was a little puzzled, but he would not come out in front of the driver and Tian Xiaoice, suppressing the doubts in his heart, waiting for the company, Zhao Gen gave him an answer.

Compared with the congested Beijing, the current Chongqing is not so miserable, with the opening of the second light rail line, the main road from the airport to Kowloon is much easier.

About an hour later, Lu Heng was standing at the gate of Hengcheng Modern Company.

"Master You. I don't have to take my stuff out, just put it in the car!"

Master You nodded, then handed over the car key to Lu Heng and returned to his job. As one of the only two test drive specialists in Hyundai, Master You often drives for the company's management because he drives extremely steadily and has never had a single traffic violation, and now he has become accustomed to the work of a part-time test drive specialist. It's not tired, on the contrary, it's very relaxed, and naturally there are no complaints.

Because of the National Day. Therefore, there were a lot of customers looking at the car in the exhibition hall, but few people noticed it when Lu Heng entered.

The front desk saw it, and Lu Heng just said hello and asked him not to make a noise.

Standing at the top of the stairs, Lu Heng carefully observed the work of the company's sales consultants, and it was okay.

At least from the surface, they are very positive, and when chatting with customers, they are also strictly in accordance with the requirements of the training, with a smile throughout the process, and occasionally need to pretend to be bitter and complain.

Nodding in satisfaction. Lu Heng went upstairs, Zhao Gen knew that he had arrived before, and he was standing in the corridor on the second floor beckoning to him at this time.

After entering the office and closing the door. Lu Heng sat on the soft chair and looked at Zhao Gen.

Zhao Gen estimated that he had already thought about what he wanted to say, so he went straight to the point as soon as he came up.

"Mr. Lu, after the work a few days before the National Day, I found a special situation. ”

Lu Heng asked, "Is it good or bad for the company?"

Zhao Gen said with a somewhat solemn expression: "Unfavorable." Manager Xiaole reported to me the day before yesterday that some customers questioned our company's after-sales service to the sales consultant, and there were rumors that the company's sales consultant deceived customers. Let customers spend money in vain. Because I considered that Mr. Lu had important matters to discuss in Beijing, I didn't call you to influence you. ”

Lu Hengmo rubbed his chin and said, "According to what you mean, can I understand that it is not just one or two customers?"

Zhao Gen nodded, "Indeed, if it's one or two, it's a normal situation, but so far, nearly ten groups of customers have said this, and there are no statistics today, but I think there will definitely be." In fact, the so-called "let customers spend unjustly money", this thing has always been stored in zài, but the so-called unjust money will be deposited in any 4S store. When a situation becomes a common phenomenon, our company's actions are not exceptional, but there are customers who use these words against sales consultants. ”

Lu Heng's expression was slightly stern, he knocked on the table and was thinking about the problem, and a sentence burst out of his mouth for a while.

"Have you checked the source of these customers at the front desk?"

Zhao Gen smiled bitterly: "Mr. Lu is exactly the same as I thought!"

In Lu Heng's surprise, Zhao Gen continued: "I have checked, and I went to investigate when I felt wrong from the beginning. Most of the customers who speak against the company are from the other three Hyundai dealer areas. And even if there are customers who have seen the car on our side and gone to another 4S store for comparison, they will confide in these situations when the sales consultant visits back. ”

Lu Heng's eyes narrowed slightly, as if there was something in the air that was about to be revealed, extremely dangerous.

"This is that old guy Hong Qingling is dissatisfied with our previous actions, revenge is coming, and he is also involved in two peers!"

Zhao Gen agreed: "That's true, otherwise I wouldn't tell you about this kind of trivial matter." Because the iceberg hidden behind the little things is the most dangerous, a bad one, a mistake, maybe the company's reputation will be ruined at the beginning!"

"What does modern manufacturer Xiao Feifei say?"

Zhao Gen shook his head, "Mr. Xiao thinks that this is just a simple customer negotiation, and he doesn't think it will be slandered by peers, so let's do our part." Mr. Lu, according to my years of experience, this matter must be prevented, and we must respond quickly!"

Do you do your part?

In Zhao Gen's surprise, Lu Heng suddenly laughed.

Knocking on the table, Lu Heng said with a smile: "Since Mr. Xiao asked us to do our part, then let's do what she said!

Zhao Gen said with a wry smile: "But it's not much use just doing this, the rumors come from the outside world, we are not afraid of shadows, but some people have already said that we are crooked." ”

Lu Heng threw a cigarette over, and instead of smoking it, he played with the chic lighter.

"Rumors come from the outside world, then I will break the rumors from the outside world and let customers choose to believe us. But at the same time, the company should also do a good job within the corresponding work, the after-sales department is not very idle now? The same is true of the sales department, with the greatest enthusiasm to greet customers, so that Mao Xiaole does not want to take a vacation recently, just staring at the exhibition hall. ”

The latter is the specific arrangement, but the previous sentence is the real highlight.

Zhao Gen perked up and hurriedly asked, "Mr. Lu, do you have a way to make customers choose to believe us?"

Lu Heng put away the lighter, walked outside, and said as he walked: "There is already a way, it's just a trivial matter, don't worry." I'll go to the cafeteria for lunch first, and the plane meal is really not good. ”

Seeing Lu Heng regain his lazy appearance, Zhao Gen's mood relaxed, and when he thought it would be a potential threat, Lu Heng could already solve it lightly.

As soon as he walked out of Zhao Gen's office, before he could look ahead, someone bumped into Lu Heng.

Lu Heng frowned, looked at Liao Fan, who looked a little distracted, and shouted: "What are you doing, Liao Fan, listless." ”

Only then did Liao Fan realize what had just happened, and he was full of excitement.

"Mr. Lu, Mr. Lu, I'm looking for Mr. Zhao, is he there?"

Lu Heng let go, his brows furrowed the whole time, and pointed into the house, "He's inside, if you have something, go in!" But I can remind you, this is work, don't look so confused, you don't know where to run." ”

ps: I recommend a book "Sword Lady", the author has short ups and downs. It's an interesting book, so you can check it out.

Introduction: The wall of the Yuan collapsed, and countless strong people stored in books, stories, legends, and anime ruined most of the human civilization.

The famous sword awakens and changes the flesh!

A thousand years ago, human beings relied on the sword girl to survive. A thousand years later, mankind relied on Jian Niang and re-stood on the turning line of fate.

Poor Sword: "The master's stomach is so warm"

Heavenly Sword: "Let's sing about wine and live a chic life"

King Goujian of Yue: "This king wants to dominate the world...... Bastard, what are you knocking me on the head!"

Xuanyuan Sword: "Watch the film for the rise of mankind......"