Finally, Chen Shi talked about service, he said: "What is service? Everyone understands that the customer is God, but how much is really done? I don't ask you to treat customers in a low voice, but you must listen carefully to every request of customers, generally speaking, no customer will trouble you for no reason, as long as it is not a customer who finds fault for no reason, we should meet all his requirements." After-sales service is particularly important, which must be done well, and customers must know that we are different. ”

After talking nonsense for days, Chen Shi was a little tired, and everyone was also tired, so he said: "Okay, that's all for today, I wish you a happy New Year in advance, and if you still have something to do, go back quickly!"

As soon as he said this, of course, no one stayed behind, and everyone said goodbye to him one by one, and then went out and drove away.

The uncle and his wife stayed for the time being, because their company could be said to have just opened, and they hadn't even made much profit. Uncle's transportation team has not yet earned back the cost, and only one or two counties have been opened, Chen Shi wants to continue to expand, and what Uncle wants is to earn back the capital first.

Chen Shi didn't have any politeness, and after everyone left, he said to the uncle: "Uncle, I think it's better to continue to expand, and you can make a lot of money after occupying the market, what are you afraid of? Now there are only one or two convoys, going back and forth between the two counties, the transportation volume is too small, we want to engage in cross-provincial and cross-city transportation, we must go back, the transportation in Guizhou Province is inconvenient, the cost of transportation will be higher than outside, if it is outside in a province with convenient transportation, such a fleet is very profitable. ”

The uncle smoked a cigarette and said worriedly: "The stall is too big, I'm afraid I can't manage it, this is one of them, and the other is that the driver is not easy to find, the big truck is not something that ordinary people can drive, and the driver's job has to run away from home, and even drive overnight, under such conditions, it is very difficult to find a driver." ”

Chen Shi frowned slightly, this is indeed a difficult thing, the driver changes jobs, or can't find the driver, this is a big difficulty in transportation.

He said, "Is there no other way?

Uncle shook his head and said, "Anyway, I can't find so many drivers, you see if there are any channels, if you can poach some people from other companies." ”

It is very immoral to poach people, but there is no such thing as morality in business, you can make money, you don't break the law, and no one will care if you are moral.

He thought for a while and said, "Okay! I'll look for it, but this is far from quenching your thirst, and you have to find a way, and besides, this kind of thing can't last long, you can dig others, and others can also dig your people, so it's better to do less of this kind of thing, the main thing is to find a long-term solution." ”

The uncle thought for a moment, and suddenly said, "I have a way, I don't know if it can work, you can take a look." ”

Chen Shi's eyes lit up, and he hurriedly asked what to do, and the uncle said: "Many young people in the countryside have gone to work in construction, the conditions are very difficult, and some can't even get a salary, and they can't earn a few dollars in a year, at most one or two thousand yuan a month, if we go to the countryside to recruit people, it must be very easy." ”

Chen Shi shook his head and said, "Uncle, people don't know how to drive, and they don't have a driver's license?"

Uncle said: "My idea is to help them get a driver's license, help them study, the first month is to take a driver's license, and the salary will be paid, but you have to sign a contract, after taking the driver's license, you must work for three or five years, otherwise you will have to pay liquidated damages." ”

Chen Shiyi moved, this is indeed a good way, spend some money to train talents, and then sign a contract for three or five years, in this way, there is no fear of spending money in vain, who does not want to learn a trade, who does not want to have a means of making a living? It is impossible to go out to work and engage in construction, and now engaging in construction is a high-risk occupation, not only to climb high-rise buildings, but also to work on scaffolding, without a certain mental quality.

He said: "This is a good way, you can think about the specific operation, come up with a specific plan, it is best to come from our village when recruiting people, because they are all acquaintances, he believes in you, and then let him help find people, so that the people who come to you have a certain relationship, and others can't dig it if they want to." ”

In addition to financial dissatisfaction, many of them are because of loneliness, if he feels that he is lonely, he can't get along with other people, and the relationship is not good or bad, then changing jobs is an inevitable choice. However, if they were friends in the first place, then this kind of thing would not have happened, they came together in twos and threes, and the connection between them was inexplicable, and it was absolutely impossible for others to poach one or two.

Uncle agreed, said that he would start to do this matter immediately after going back, Chen Shi said: "You can rest assured to do it boldly, if you don't understand to ask me, if you can't solve the problem, also tell me, when the time comes, we will solve it together, to engage in transportation is to need a force, not only to establish a transport team, but also to establish a warehouse, now our warehouse is too few, to speed up the pace." ”

Although Uncle feels that the task is heavy, he still guarantees that he will do a good job and there will be no major problems.

After talking about the uncle's problem, Chen Shi wants to talk to his aunt again. Now, the aunt management of the duck is very popular, this taste is very unique marinated products are very popular, especially the people here love to eat spicy, the spicy taste of the duck is also very unique, not only spicy, but also the spicy taste does not cover up the meat taste and aroma of the duck, so now the duck has almost become a staple food. Young people especially love it.

Chen Shi asked his aunt to sit down and said, "Auntie, the current development of Yiyi duck is very good, in addition to duck products, can you continue to make a chicken? such as salted crispy chicken or chicken feet and so on." ”

The aunt said: "You can do a little, but I think that the business of chicken products must not catch up with duck products, after everyone is used to ducks, they may not accept chickens, and chicken feet may be outside the list." ”

Chen Shi asked, "Why?"

The aunt said: "Because chickens are more expensive than ducks, ordinary people, of course, choose affordable, after recording, the taste is not too different, therefore, ducks are the first choice, chickens can be made phoenix feet." ”

Chen Shi said: "Okay! However, if I make wind claws, I want to make them directly into packaging and sell them in the supermarket, so that the whole chicken can be grilled or marinated without worrying about rotting." ”

The aunt said: "That costs a lot, and it may be necessary to build a factory." ”

Chen Shi nodded, this matter has been thought about for a long time, and now, the chickens in the farm he and Jiang Chengxiong are about to be released, if there is no place to sell, then he will immediately establish a food factory, specializing in this kind of cooked food packaging, so that there is no need to worry about sales.

He asked his aunt, "How many stores do we have in Lincheng now, and how is the situation in the county?"

Aunt introduced: "There are about a dozen in Lincheng, most of them are commercially developed areas, business is very hot, we are in the form of a chain, the waiter agrees to the clothing, the sanitary conditions are good, much better than others themselves, therefore, we have an absolute advantage, do not worry about the market problems." As for the county, it is not very fast to expand for the time being, because the sales department in the county is too good, it may be an economic problem, and this kind of thing will only have a market in a place with good economic conditions. ”

Indeed, if your economic conditions are not very good, of course you will not eat some snacks, of course, staple food, snacks are just an additional choice, there is money to choose, therefore, in the economic conditions of the place will have a market.

Chen Shidao: "Then reduce the development in the county and focus on big cities, but temporarily avoid Wuhan, Jingzhou and other places, and even go directly to the north or coastal areas." ”

The aunt asked, "Why? Isn't that too risky?"

Chen Shi knew that there was a big competitor in Wuhan, Wuhan duck neck was very famous, he didn't want to grab business with others, so he had to avoid, for the time being, he didn't have the ability to compete with others, so he directly skipped this place, got Sichuan and Shu and then marched to the coast and north.

He explained: "There are very strong opponents in Wuhan and other places, so it's better for us to avoid them. ”

The aunt was stunned for a moment after hearing this, and then relieved, and said: "Since this is the case, let's avoid it, we are just starting now, although the development is very fast, but it is very difficult to compete with others." ”

Of course, Chen Chengcheng is unwilling to compete with others, and the industries he chooses are trying to avoid some competitive industries, and he will only rise to the challenge when there is really no way.

Chen Shi asked the aunt again: "There is no problem with management, right?"

My aunt started in Yipintang, so her management was completely in accordance with Yipintang's standards, and there was no change at all in terms of training or work.

The aunt said: "With so many people, I am a little unconfident, especially since I haven't read many books, and now I am a little panicked." ”

Chen Shi encouraged: "Auntie, you should be confident, you should let employees see their majestic side, must have prestige, if you feel that your ability is not enough, you can sign up to learn some management knowledge, you can't be like this forever, people must move forward, not to learn a little knowledge is not good, management and training can be learned, plus your experience in actual operation, I believe that it will not be long before you will be a real professional manager." ”

The aunt said: "I've been reading some management books lately, but I can't understand many of them. ”

Chen Shidao: "Don't be in a hurry, take your time, believe in yourself, take the time to sign up for the training class, and when you learn it, you will definitely find yourself different." Also, pay attention to the student status when recruiting, although this is a service industry, regardless of the management talent, we must recruit graduates from formal colleges, experienced is the best, and no experience is regarded as a supervisor training. ”