Chapter 261 Consumer Rights and Interests

"Mercedes oil leak?"

Hearing this news, Chen Feng was suddenly a little unexpected, and after hurriedly asking again, he finally learned the ins and outs.

It turned out to be a certain lady, in the process of buying Mercedes-Benz, the car leaked oil before the door was opened, and the dealer actually provided only the replacement of the engine in the form of three packs, and did not provide the return of the car.

In addition, there are non-compliant financial fees, which unveil the entire industry!

You must know that bank finance, in the process of buying a car, does not charge any handling fees!

The whole thing. It has risen to all parts of the country, and it is not a matter for the rights protection lady alone!

And it also reflects from the side how difficult it is for consumers to protect their rights!

The dealer store is a big bully, and they are used to making money lying down, and they are not even happy to move more!

"The scope of this matter is too great. Now each brand is trembling and adjusting itself. Xiao Jun explained as he drove.

"Is the result of the matter coming out?" Chen Feng frowned. I also realized the seriousness of the matter, and at this juncture, I happened to encounter the sale of Leidong automobiles, which is undoubtedly a great opportunity!

"It has come out, Mercedes-Benz has publicly apologized, suspended the business authorization of the Lizhixing dealer, and gave various conditions such as compensation for the replacement of the car by the female owner of the rights defender, and reached a settlement. Xiao Jun said.

"It was settled so quickly, and what about the problem of financial fees? I'm afraid it's suspected of tax evasion, right?" Chen Feng said in a deep voice.

"Behind this I am afraid that I don't know whose interests have been moved, the results of the investigation of financial fees, have also come out, it is said that what is the advance service agreement, saying that the owner in the bank loan, to advance funds with the bank to carry out the guarantee transaction, in fact, the so-called financial fees, according to my opinion, has nothing to do with the bank at all, because there is a Yuansheng company behind this, and the money is divided by the dealer and the Yuansheng company. Xiao Jun replied solemnly.

Chen Feng narrowed his eyes, "Then this Yuansheng company, what are the results?"

"No, the investigation results only mentioned the name, did not mention anything else, I think someone is working behind the scenes, purely in the name of the advance service agreement, to forcibly suppress this matter quickly. Xiao Jun replied.

This is simply slaughtering consumers like cattle and sheep!

I can understand these things with my toes.

Don't you know if you touch the Mercedes engine?

There's oil and water!

"This matter, but also affected our company, everyone is discussing decision-making, how to do a good job in corporate image maintenance when the model is listed, otherwise there will be such a thing, which will have a very bad impact on us, anyway, after this incident, Mercedes-Benz serious quality problems, also continue to surface, this brand in the hearts of the Chinese people is ruined. Xiao Jun sneered.

Chen Feng lowered the window of the car, thought about lighting a cigarette, and was also indignant in his heart.

Consumers are too weak, brands and dealers rely on a big business, and it is completely a variety of overlord regulations!

This ethos. It must be cured!

And most importantly, who is behind this, behind the scenes?

Zhao Qiankun, that is, the incarnation of Zhao Gongming, is responsible for the supervision of this industry, and there is such a big trouble, it is impossible for him not to know it!

So, Chen Feng picked up his mobile phone and called Zhao Qiankun directly while he was still on the road.

The phone was quickly connected, and Zhao Qiankun's voice came: "I have an urgent matter to deal with here, you have something to say quickly!"

Chen Feng flicked the cigarette ash, and it was very clear that between Zhao Qiankun and Zhao Gongming, they were actually the same person, and the real body and the incarnation were completely connected.

Chen Feng simply said bluntly: "Such a big thing has happened, and you plan to continue to press it? Who is behind this, I think Lord Zhao should know very well, right?"

"I'll take care of this, you don't have to worry about it so much, you just do your own thing. Zhao Qiankun's tone sounded very impatient.

"I think it's behind that. It's not the Jiang family, it should be the people around you, right? Could it be that you still want to end it like this, it's time for this industry to be rectified and rectified, how can you be partial and conniving?" Chen Feng rolled his eyes. I guessed it right away.

"I said that I would take care of it, I don't need you to interfere in my affairs, I will give everyone an explanation. Zhao Qiankun replied.

"Okay, I want you to give a satisfactory explanation, not that I will give you an explanation openly. It's still the same thing I told you before, I hope you can do more practical things, I know that your nature is not bad. Chen Feng took a puff of his cigarette and thought to himself that it was right, and then hung up the phone.

Soon.

The car arrived downstairs at the company.

Chen Feng and Xiao Jun. Qi Qi got out of the car and went straight in.

After entering the elevator door and pressing the top position, Xiao Juncai asked, "Is it really related to Zhao Qiankun?"

"To have such a big shady industry, of course, the problem is at the root, but I know Zhao Qiankun very well. He wouldn't do this kind of thing, either the Jiang family did it, or he was a henchman around him. Chen Feng's heart is like a mirror, and he is very aware at this moment that this matter is related to consumer rights. There must be a complete explanation, not a complete explanation!

If Zhao Qiankun was on his side, for the sake of selfish favoritism, Chen Feng would never agree!

Because Chen Feng also came from an ordinary poor person step by step. We are well aware of the difficulties of rights protection!

Chen Feng also wants to take advantage of this incident to do something for ordinary people, instead of just caring about whether his own company can make money, instead of letting consumers sit on the hood and cry again in order to protect their rights!

The greater the capacity. With great responsibility comes responsibility!

The elevator reaches the top floor.

At this time, the entire company is actively busy.

As soon as Chen Feng arrived at the company, he learned that the high-level executives were all in the conference room, so he walked straight with Xiao Jun.

Pushing the door in, a group of high-level executives all sat inside. Talking to each other about tomorrow's model launch conference!

"Chairman, you're back!" Huang Donglai hurriedly got up to greet him.

"Chen Feng, in the past few days when you have been away, a lot of things have happened. Zhou Xiaoyu is about to report.

"I already know, show me tomorrow's listing plan. Chen Feng raised his hand to interrupt and sat directly in the position of chairman of the conference room.

Zhou Xiaoyu did not hesitate, and decisively took out a report from the document and submitted it to Chen Feng.

Chen Feng's face was serious, and he opened the document and began to check it, without saying a word.

Even with the upper echelons of the conference room. Du Canghai, Qian Baida, Yang Tong, Zhang Fu, Li Yundi, Xie Fei, etc., all dared not squeak.

After reading for about ten minutes, Chen Feng closed the file, leaned back on the chair with his hands on his chest, and looked around the entire conference room. Said solemnly: "Things have been done very thoroughly, the charging station has been gradually rolled out, the output efficiency is also very good, and we have also reached cooperation with dealers in several regions, and there are also our manufacturers in other regions." The self-built external sales stores and the relationship with the bank are commendable. ”

Hearing Chen Feng's words, the audience breathed a sigh of relief one after another.

LD Automobile is the manufacturer, and the dealer is authorized by the manufacturer. A 4S shop that sells it!

It is also very necessary to cooperate with dealers, because the national scope is too large, even if the company's financial resources are strong, it is impossible to cover the direct external sales stores of manufacturers throughout the country in such a short period of time, so it can only be authorized to dealers, and it can also reduce costs relatively!

However, Chen Feng suddenly knocked on the table with his finger and shouted: "But in this report, I don't see any restrictions on dealers, you must know that once the dealer violates the rules, it will affect our manufacturer's brand, do you know how serious the nature is?"

"Chairman, we are already discussing this matter. We must be restricted, and we can't let similar things happen to Mercedes-Benz again, but the national scope is too large, and we, as manufacturers, may not be able to supervise it in place. Even if the dealer doesn't have to give the boss a point, it is inevitable that he will get a personal profit from it. Huang Donglai looked embarrassed.

Chen Feng slapped the table and said sternly: "We are such a big company, what is it used for? Such a simple thing is still in a dilemma, from now on to increase the treaty, dealers in various regions send supervision personnel, our vehicles must go through strict factory and warehouse inspection, before they can be handed over to customers, and no process must be missed." ”

And in the process of customer car purchase, once it is found that the dealer charges non-compliant handling fees, the authorization qualification will be directly and permanently cancelled. ”

"And the most important point, as long as it is our car purchase customer, you can directly contact the manufacturer to protect the rights of complaints, and our company will set up a complaint and rights protection department to deal with it, provide consumers with rights protection channels, and ensure consumer rights and interests!"

Chen Feng's words were categorical and unquestionable.

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