"I see. Pen Fun Pavilion wWw. ｂiquge。 Xu Xinkun said, he put out the cigarette butt in the ashtray, took another cigarette out of the cigarette case and lit it, and then asked: "This is a production matter, why don't you tell Director He, Director Dai and Section Chief Tao, but come to tell me? Don't you know, I am a demobilized cadre, and I don't know anything about the factory." ”

Feng Xiaochen said: "If they have the desire to solve these problems, why should I come to you?"

Xu Xinkun said: "So, you know the situation of our factory very well?"

"Maybe you know a little bit more than you do. Feng Xiaochen said unashamedly.

"Haha!" Xu Xinkun laughed, he couldn't tell whether it was praise or ridicule, he pointed at Feng Xiaochen with a cigarette butt, and said, "Tell me, what do you know that I don't understand?"

Feng Xiaochen said: "I have heard more than one worker say that Secretary Xu, you have tried to change the abnormal atmosphere in the factory and strictly manage it, but you are lonely and unable to persevere. ”

Xu Xinkun's face was a little embarrassed, a secretary was united by the factory director, deputy factory director and others, it must be very embarrassing to say this kind of thing, but this Feng Xiaochen exposed this in front of him. He was a little annoyed in his heart, didn't Lao Tzu just laugh at you, did you fight back so sharply? But after all, this kind of thing can't be said directly, he can only continue to pretend to be plain, and said: "Since you know this, there is no need to come to me to talk." I'm a soldier, I'm an expert in war, I'm not an expert in industrial production, and if you talk to me about this, aren't you playing the piano to a cow?"

Feng Xiaochen smiled slightly and said, "This is where I said that I know Xinmin Factory better than you." You've always felt like you're alone, but in fact there are so many people who support you in this factory, how can you be isolated?"

"Do you mean Xiaoyu?" Xu Xinkun pointed at Yu Chun'an and said, "He supports me in management, but the problem is that he is more isolated than me, and I am afraid that I can't find anyone who likes him among the factory leaders." ”

Yu Chun'an's face also became ugly, Nima, will the two of you still chat?

Feng Xiaochen shook his head and said: "It's not like this, I saw in the workshop that there are many workers who are very supportive of Section Chief Yu, like Master He Guihua and Master Ye Jiansheng, they all respect Section Chief Yu very much and are willing to support his work." In fact, there are indeed a small number of workers in Xinmin Factory who can get by, but most of the workers still hope to do their jobs well. A real worker will have a sense of responsibility and a conscience, as long as Secretary Xu is willing to take them to do things well, they are your strong backing. ”

Xu Xinkun was really moved, he didn't expect Feng Xiaochen to cut in from such an angle, which directly moved him. What Feng Xiaochen can see is actually something that he has not seen as a person who is over half a hundred years old and has deep experience, is this what people often call "the authorities are obsessed"?

Xu Xinkun was transferred from the army to Xinmin Factory, and the atmosphere in the army was completely different from that in the locality, which made him feel a strong sense of discomfort. In the army, what is particular about orders and prohibitions is the implementation of orders, and the temper of soldiers is also relatively straightforward. In the factory, the workers have a family and need to count on the factory to increase their wages and reimburse them for medical expenses, which makes them have to be cautious when they speak and do things. When the leaders have different opinions, the workers often choose to protect themselves wisely, and will not stand up to cheer for one party.

When Xu Xinkun first arrived at Xinmin Factory, he noticed the problem of lax production management. He heard the user's complaints about product quality, and also saw the mutual bargaining and prevarication in the workshop on issues such as parts processing, so he put forward a plan to strengthen production management and improve product quality. Who would have thought that this plan was ridiculed by He Yongxin and others at the factory meeting, and when it was implemented in the workshop, it was resisted in various disguises, and finally became a dead letter.

During that time, the only one who stood on Xu Xinkun's side was Yu Chunan, who was not very emotionally intelligent, and he helped Xu Xinkun refine the terms of the plan and implement it in the workshop. But helplessly, He Yongxin and Dai Shenghua were stronger, and some workers who were unwilling to obey the management repeatedly clamored, and Yu Chun'an, who was weak and weak, had nothing to do.

At that time, most of the workers took a wait-and-see attitude towards Xu Xinkun's management measures, and no one was willing to stand up and speak for him, which made Xu Xinkun even more disheartened. He sometimes even felt that the workers of the Xinmin Factory, or all the people in the locality, were unworthy citizens, and that they had no sense of honor or enthusiasm at all, and that his attempt to manage the factory with the same rules as the army had done was inevitable.

But at this time, a ridiculous young director came and told him conclusively: In fact, most of the workers support him, these workers are willing to do things well, and hope that someone can take the lead in managing the factory well, how can this not make Xu Xinkun feel shocked.

"How do you know this?" Xu Xinkun asked, "I arrived at Xinmin Factory much earlier than you, and I have come into contact with many more workers and cadres than you, but I don't know this, why is that?"

Feng Xiaochen said: "This is very simple, because you don't understand production, the plan you put forward is only based on your own ideas, it can't reflect the needs of production, and the workers don't know what you want to do, how can they talk to you?"

This answer was actually known to Xu Xinkun for a long time, but when Feng Xiaochen's mouth said it, it still made him feel a kind of decadence. He sighed and said: "It seems that it is indeed not good for a layman to lead an insider, and this cannot be blamed on the workers." ”

Feng Xiaochen saw that the medicine he had poured was almost done, so he changed the conversation and said, "Secretary Xu, don't be discouraged. In fact, no one will be expert in everything, you don't know about industrial production, you can learn slowly, as long as you really want to do things well, you can also ask someone to help you, isn't Section Chief Yu a good helper?"

"Do you want to say that you are also a good helper?" Xu Xinkun looked at Feng Xiaochen and asked with a smile.

"If Secretary Xu doesn't blame me, an outsider, for being troublesome, I am willing to be an assistant to Secretary Xu. Feng Xiaochen replied unabashedly.

"What are you going to do?" Xu Xinkun sat up straight, extinguished the cigarette, and asked solemnly.

Feng Xiaochen pointed at the book Xu Xinkun put on the table and said, "I already noticed when I entered the door just now that Secretary Xu was studying this book, why don't you start from here?"

Xu Xinkun picked up the book, which was a "Lecture Notes on Total Quality Management in Industrial Enterprises", which was used in conjunction with the courses of the TV University. As soon as Feng Xiaochen entered the door, he had already noticed this book and knew that Xu Xinkun had never given up, and he was working hard to learn the knowledge of enterprise management in order to break the technical monopoly of He Yongxin and others. It was precisely because he knew that Xu Xinkun had such determination that Feng Xiaochen would say these words so thoroughly, and he believed that he would definitely be able to impress this stubborn demobilized soldier.

"I have just started learning this book on total quality management, and I can't figure out a lot of things. Xu Xinkun patted the book and said, "I can recognize the English letter of Sigma on TV, but I can't figure out what it means." ”

"It's the Greek alphabet, not the English alphabet. Feng Xiaochen corrected, "Secretary Xu wants to learn quality management, so he doesn't have to focus on these details." The details can be solved by the section chief. What you need to master is the core idea of quality management, such as the goal of meeting customer needs, full participation, standardization, continuous improvement, etc. ”

Feng Xiaochen talked eloquently and introduced the ideas and principles of total quality management to Xu Xinkun. He told Xu Xinkun that quality management is not simply to formulate a few rules and regulations, or to carry out a few ideological education, but to establish a complete set of systems, including organizational structure, equipment, personnel, documents, etc., interlocking and restricting each other, so as to ensure the stability of the production process and make products meet the needs of customers to the greatest extent.

Xu Xinkun has been following the courses of TV University to learn total quality management, but firstly, his understanding of enterprise production is limited, and it is difficult for him to correspond to reality for a while, and secondly, the level of teachers in TV University is also unsatisfactory, and it is difficult to reach the level of Feng Xiaochen's simple understanding. In addition, there is another point that he will never think of, that is, Feng Xiaochen's ideas have exceeded the level of the quality management academic circles of the year, and have integrated many quality management concepts that have only appeared in later generations, which not only make Xu Xinkun feel that he is suddenly open, but even Yu Chun'an, who has a certain research on quality management, feels refreshing.

"It's amazing, Director Feng, I haven't learned something for months, and when I hear you say this today, I understand it all. It's really better to listen to your words than to read a book for ten years. Xu Xinkun said with emotion.

Yu Chunan also sighed and said, "Alas, it's really a person from the ministry, and his vision is high." I think I've learned this as well, but it's a far cry from your understanding. ”

Feng Xiaochen said with a smile: "Secretary Xu, Section Chief Yu, you are all too polite, in fact, I am just parroting, when it comes to the practice of quality management, I can't compare with an expert like Section Chief Yu." ”

"Don't be modest. Xu Xinkun interrupted Feng Xiaochen's words and said: "I have a clear clue now, total quality management is indeed very suitable for our Xinmin factory, the set I did in the past is completely a layman's thing, and it is a good thing that it has not been implemented." Xiao Feng, you just said that we can start with total quality management, you can talk about it in detail, what is your thinking. ”

"I think, Secretary Xu, you can do it in a few steps like this......"

Feng Xiaochen began to show his fangs.