"Help Cyril build the railway, Xiaochen, are you true or false?"

After sending away the ecstatic Franconia, Wang Weilong pulled Feng Xiaochen and asked in a low voice.

"Of course it's true. Feng Xiaochen replied confidently.

"Do you know how much it costs to build a railway from Cyril to the sea? We are still a poor country in China, so how can we throw money in this place?" Wang Weilong reminded.

Feng Xiaochen smiled: "Lao Wang, you are too conservative. At our current rate of development, within 20 years, we will be able to become a country with abundant funds, with a large amount of idle funds to look for investment opportunities, and Africa is undoubtedly a very good place to invest. At that point, spending billions of dollars to help Cyril build a railroad was nothing. Didn't you hear Franconia say that Cyril has a very large copper mine, and its reserves are several times more than our Honghedu copper mine, and you are worried that they can't afford to pay back?"

"Even if you're right, that's 20 years from now, what are we going to do to help Cyril build the railway?" Wang Weilong retorted indignantly.

Feng Xiaochen spread his hands and said, "When did I say that I was going to help them build the railway soon? I just made a suggestion, and they still need to discuss it, and then the two sides will have to negotiate, and our country will also discuss it." After coming and going, three or five years have passed. Then, we have to carry out geological exploration, and maybe also involve the issue of resettlement and demolition, which will also have to be delayed for several years. It will take a few more years to build the road, and in the end, it will take 20 years?"

"That's fine...... Wang Weilong was dumbfounded. Seeing Franconian happy like that, Wang Weilong thought that Feng Xiaochen had promised to start construction for them to repair the railway tomorrow. After making trouble for a long time, Feng Xiaochen just wrote a blank check, and it would take at least 10 years to really build the railway. In 10 years, what will China look like? What will Luo Ye look like?

"But, in this way, what can we do?" Wang Weilong thought of other things. He invited Feng Xiaochen to Africa to help him sell dump trucks. As a landlocked country with inconvenient transportation, Cyril cannot transport mineral resources even if they are mined, so it is impossible to carry out large-scale mining in the short term, so there is no need for Luoye's 150-ton dump truck.

Feng Xiaochen guessed Wang Weilong's thoughts, he nodded, and said, "Indeed, in this way, at least for now, it is impossible for Seril to need your equipment. That doesn't mean we run out of things to do, though. If you think about it, if the copper mines in Cyril are going to be mined in 10 years, do you need to do some preparatory work now? For example, geological exploration should be carried out first, and the training of local miners in Cyril should be carried out gradually. And the most important thing is ......"

At this point, he paused. Wang Weilong and Liu Wang were by his side at this time, and they couldn't help but ask: "What's the matter, Mr. Feng, just say it quickly." ”

Feng Xiaochen said solemnly: "Did you hear the question raised by Franconian just now? He is worried that the use of our equipment will encounter technical obstacles in the future, and hopes that we can provide the most timely technical support." ”

"Indeed, this is too important. Liu Wang said with emotion, "Mr. Feng, this is all thanks to your foresight. You asked us to set up after-sales service centers in Africa, and once these after-sales centers were established, they really played a great role in our equipment sales. Some African countries are planning to purchase equipment, the after-sales service is very important, if we can not provide timely after-sales service, they will turn to the purchase of Europe, America or Japan equipment. ”

"Have you ever understood the situation of the after-sales service centers of European companies and Japanese companies in Africa?" Feng Xiaochen asked.

Liu Wang said: "We have understood. Europe and Japan do not have cross-enterprise after-sales service centers like ours, but each has its own after-sales center. Because the number of customers of each company is not large, their after-sales service centers are relatively small, most of them have only one African regional office, located in Egypt or South Africa, and the transportation distance to the hinterland of Africa is very long. And as far as we know, the after-sales service centers in Europe and Japan are not very responsive to customers, and most of the time they will not send personnel to customers to solve problems, or they will charge high fees, and many local government officials and entrepreneurs in Africa have very opinions about them. ”

"What about our after-sales service center?" Feng Xiaochen asked with a smile.

Wang Weilong said: "It is needless to say that we implement Mr. Feng's instructions on serving customers wholeheartedly, requiring after-sales service personnel to think about what customers think, be anxious about what customers are anxious about, and respond to the problems raised by customers in a timely manner. If the problem is on our side, even the travel expenses are waived and we are all responsible for it. ”

Feng Xiaochen said: "That's right, our technology is not as good as Europe, America and Japan, and the brand influence is not as good as theirs, and we can only put more effort into service." Tell the comrades of the after-sales service center that they should not be afraid of hard work, but also not discriminate against African customers, and everything should be aimed at satisfying customers, and their efforts today will reap fruitful returns in the future. ”

"Haha, these words, we have repeatedly emphasized to the comrades of the after-sales service center. Liu Wang said, "Our colleagues are also strictly in accordance with this requirement, so far, the customers they have served have expressed 12% satisfaction with our Chinese enterprises." ”

Wang Weilong pretended to be depressed and said: "Mr. Feng, you are bare and don't move your legs, and you speak lightly. In order to achieve your requirements, the comrades of our after-sales service center have run their legs thinly, some comrades are on the road 365 days a year, 300 days are on the road. ”

"It seems that our after-sales service centers are still too few, and we need to expand to 10 or even 20 in the future. Feng Xiaochen said.

For many, the concept of Africa is limited to a small piece of the world map, which is less than the size of a palm. But in fact, Africa has as much as 30 million square kilometers of land, which is equivalent to more than three China. There are only three after-sales service centers on such a large piece of land, and the pressure on each center can be imagined. Fortunately, the number of equipment sold to Africa by Chinese companies is still relatively small, so there are relatively few offers for technical support, and the personnel of the three after-sales service centers can still run over. In the future, if Chinese enterprises enter Africa on a large scale, the number of various equipment will increase, and the pressure on after-sales service will be too great.

"That's what we're going to do right now. Feng Xiaochen told the two, "In the next 20 years, our business in Africa will become bigger and bigger, and the number of customers will double every two or three years." With only the current three after-sales service centers, it will definitely be too busy. While there is no such pressure now, we need to actively train after-sales service personnel who are fluent in African languages and customs, which may take several years. In the future, if Cyril really develops in the way I just said, Cyril alone will need to have a dedicated after-sales service center to provide technical support. There are dozens of countries in Africa, if every country needs an after-sales service center, you do the math, how many centers we want to build, and how many skilled after-sales engineers are needed. ”

"We really haven't really thought about this...... Liu Wang smacked his tongue and said, "It seems that Lin Zhong will have to recruit more students from the university who know English and mechanics at the same time this year, and then send them to Africa in phases and batches for on-the-spot training as our reserve talents." If Cyril really wants to mine their copper mines, I estimate that we will have to purchase at least 20 excavators, and we will have to replace parts at both ends in the next three days, and there is no special after-sales service center, which is really not able to cope with it. ”

"Not only in Africa, but also in Latin America, alas, there are not enough people......"

Wang Weilong sighed for a long time, but his sigh sounded like a sign of joy. The biggest fear of enterprises is not that they are too busy to cope, but that they are too idle to deal with anything. Luo Ye's dump trucks are now used in China to replace imports, and sales are rising, if you add foreign markets, then the business situation is really wonderful. What is it to recruit a few people, as long as there is business, are you afraid that you can't afford to hire people?

Feng Xiaochen said: "In addition to negotiating with these African ministers of industry, I also have an important purpose, which is to inspect the work of various after-sales service centers. Now that the negotiation is over, let's go to see the after-sales service center tomorrow, the closest to Gabe, it should be the Chaweng center, or let's go to Chaweng tomorrow?"

"Okay, no problem. Wang Weilong said that when he said this, he seemed to remember something, and hurriedly went to find the phone. They were in the hotel room at this time, Wang Weilong walked to the bedside table, picked up the telephone receiver, and said to Feng Xiaochen at the same time: "Xiao Feng, don't you say that I forgot, Chief Engineer Chen happened to be at the Chaweng Center these days, I will call him and ask him not to leave first, we can meet together." ”

Feng Xiaochen smiled: "It's Chief Engineer Chen Bangpeng, right? I haven't seen him for several years, and I really miss him." It would be a surprise to see it in Africa. ”

Wang Weilong dialed the outside line and dialed the number of the Chaweng after-sales service center. The phone rang several times before someone picked it up. Wang Weilong furrowed his brows into a pimple, and without waiting for the other party to speak, he said unhappily: "What's the matter, isn't it required that you have to answer the phone when it rings? Why don't you enforce the regulations!"