Chapter 196: Pretending to be too much
"Is his identity special?"
Mr. Dai's face also changed, but a large group of people behind him were looking at him, and he was lifted so high all of a sudden, it was already difficult to ride a tiger, and he had to suppress this matter.
After a second of silence, his expression moved, and he asked in a low voice.
"He didn't have much information about his registration, and he didn't have much information other than his ID card and contact number. ”
Mr. Dai exhaled slightly, but his face was still a little ugly, the room fee of more than 60,000 yuan, if he just said that it would be refunded twice, he would have to give Zhao Fan more than 100,000 yuan.
He felt a little panicked, he thought that Zhao Fan had made a little money, and he wanted to bring his girlfriend to feel the treatment of a five-star hotel, and it would be almost the same to be able to book a standard room.
Who knew that this guy would be so ruthless, even if it was the presidential suite, it was the most expensive one in the entire hotel.
Now there are only two solutions, the first is that he doesn't want this face, immediately apologize to Zhao Fan, and then respectfully invite him to move in. The second is to put this forced to the end, and according to what he just said, double the refund of the room fee.
Nearly 70,000 yuan, which is not a small amount for ordinary people, but for him, it is really nothing, but this money is a little aggrieved.
So many social elites are watching here, and there are many acquaintances who can often be seen, and they have just accepted a woo with triumph, where is he losing this face now?
Thinking about these clearly, the man gritted his teeth, turned back to the lobby manager who was still operating on the computer, and said: "Return, return the room for him, refund him double, and I will pay for the extra money." ”
"Mr. Dai, come and take a look. We're afraid we can't really drive this guest away. ”
The lobby manager stretched out his hand to wipe the sweat on his forehead, and said to Mr. Dai in a hurried tone.
"I said that I will pay the extra money, don't you understand? What can't be refunded, it's just a nouveau riche, and he got 60,000 or 70,000 more for nothing, and he still doesn't want to get out of here?"
Mr. Dai's mind was full of anger, and when he heard that the lobby manager was still blocking, he roared with a dark face.
"His discount channel is the Centurion Black Gold Card of Yuntong, and it is also a room booked through the VIP channel of the Black Gold Card, if you can't complete the check-in, the Yuntong company will definitely call to inquire. In the current situation, do you think he will still say good things about our hotel?"
"As a VIP with a Centurion Black Gold Card, I was humiliated by not being served satisfactorily in our hotel. Once this matter is intervened by the Global VIP Service Center of Amex Company, will our loss only be 60,000 or 70,000 yuan?"
The lobby manager was also a little dissatisfied with Mr. Dai, who was pretending to be on the top, and patted the table under the surprised eyes of several staff members around him, and said anxiously with a red face.
Mr. Dai's body shook, and cold sweat broke out on his forehead.
In the world of wealth, there is a well-known law of 28.
This law can be described in the most plain language, that 80 percent of the world's wealth is actually in the hands of only 20 percent of the people.
The world is big, but at the same time, it's small.
For example, the 20 percent of people, their range of activities, their social circle, to put it seriously, is actually that big.
And the centurion black gold card, as a symbol of the top-level people, has almost included all of this group of people.
If Amex has a bad impression of the Westin Hotel, then their VIP access will definitely not recommend this hotel to any VIP in the future. As for some international activities and conferences, there is no need to think about it.
"His centurion black gold card is directly issued by the Express Company, not the castrated version in China. ”
Seeing Mr. Dai standing in place in a daze, the lobby manager quickly dialed the hotel manager's phone, looking at this person with a little disgust hidden in his eyes, and added in a calm tone.
"Hey, are you still going to refund the money? If you delay for a while, I'll smoke a few more cigarettes, and these distinguished guests in your hotel will all be smoked away by me." ”
Zhao Fan saw Mr. Dai, whose face was constantly changing at the hotel reception, with a chuckle on the corner of his mouth, stretched out his hand to flick the cigarette ash, and shouted at the top of his voice.
Mr. Dai, who was standing on the side of the main platform, had a blue and red face, his fists were creaking, and he didn't know how to get off the stage.
It's just that the people who called the happiest just now didn't understand what the situation was at all, and they were still criticizing Zhao Fan. A few anxious people even ran in front of Mr. Dai, stretched out their hands to pull him, and shouted loudly that Zhao Fan must be driven out.
The sound of high heels was still very clear in the noisy hall, and a tall beautiful woman in a small black suit, a white ruffle collar shirt underneath, a black skirt on the bottom, and flesh-colored stockings on her slender legs walked over with a calm face.
This girl is in her twenties, and the deepest impression is that she has a calm temperament between her eyebrows that transcends her age.
The faint willow eyebrows have been carefully retouched, and the long eyelashes flicker like two small brushes. A pair of large, beautiful eyes that palpitated at will, everyone standing in the hall felt as if she was looking at themselves.
"I'm sorry Zeng Li, I didn't handle this matter well and failed to contact Mr. Zhao in time, so I caused such a misunderstanding. ”
The lobby manager took a deep breath, walked quickly to the hotel manager whose name was Zeng Kexin on the badge, and admitted his mistake as soon as possible.
"Xiao Zeng, since you are already here, please deal with this matter, I still have something to deal with, so I will leave first. ”
When Mr. Dai saw the hotel manager appear, his eyes glanced greedily over her towering chest, and then he turned his gaze, and while walking out quickly, he waved his hand and shouted loudly.
He couldn't get off the stage anymore, and when he saw the hotel manager coming out, he simply threw the pot at her.
"Mr. Dai, if you leave like this, I will definitely report what happened today to the board of directors truthfully. ”
Zeng Kexin glanced at Mr. Dai's back with a pair of beautiful eyes, and reached out to pat the lobby manager's shoulder to show comfort, while saying in a calm tone.
"Zeng Kexin, what do you mean? Are you threatening me?"
Seeing that a group of people who were still chasing him just now were looking at him with strange eyes, Mr. Dai's face darkened, and after stopping, he turned back to Zeng Kexin and snorted coldly.
"You are also one of the shareholders of the hotel, how dare I threaten you? I am just doing my duty to protect the interests of the hotel. ”
Zeng Kexin had a smile on her face, as if she didn't see Mr. Dai's darkened face, and her tone was unwavering.
"While you're in charge of the hotel job now, don't forget who is paying your salary. Since you have taken this salary, it is your job to solve the problems of the hotel. ”
"If you don't want to do it, fuck me off, I'll take care of it myself. ”
The corners of Mr. Dai's eyes jumped, his face was about to drip water, and he glared at Zeng Kexin angrily and shouted.
"The hiring of me as Executive General Manager of the Westin Hotel was a joint decision of the Westin Board of Directors. I remember that although Mr. Dai is a shareholder of the hotel, he doesn't seem to have a seat on the board of directors, right? Mr. Dai, are you kidding me?"
The look on Zeng Kexin's face still did not change in the slightest, and her tone was so calm that it was like telling someone else's story, but it was extremely tough. In the face of Mr. Dai, who is the director of the hotel, he did not make the slightest concession, and did not give him any steps.
"Are you really going to put gold on your face, you are just a part-time worker, and you actually ran in front of me to shake your face? You wait for me, and I will soon let you understand what the consequences will be if you collide with me. ”
The muscles on Mr. Dai's face suddenly beat, and his lungs were about to explode.
But he is not stupid, and he knows that if he continues to argue, he will only lose face even more. His eyes swept at Zeng Kexin's face with resentment, and then he glared at Zhao Fan, who was still smoky in his hand, and then put down a cruel sentence and rushed out of the hotel door angrily.
"What's going on? When did a part-time worker dare to defy his boss?"
"That is, Mr. Dai is too conniving with this kind of person, if such a person appears in my company, no matter how important he is, he has to get out immediately. ”
"Hey, this manager, I'm going to check out, and beating me to death won't stay in a hotel with this kind of indiscriminate scumbag, it's just lowering my status. ”
"I'm going to check out too, and I'm going to meet an important guest here tomorrow. If people see that your hotel still has this kind of guest, where will my face go?"
Most of the people who coaxed just now still have their own industries, and they are all bosses. As a boss, the tolerance for thorny employees like Zeng Kexin is almost zero.
Seeing that Mr. Dai was deflated, they all felt the same way, and soon formed a united front and unanimously aimed the finger at her.
"If you want to check out, you can go to the front desk to check out immediately. ”
"But I would like to kindly remind you that BC International's investment conference will be held in our hotel tomorrow, and the hotel rooms in the entire Qintai District are almost full now. You have to hurry up, otherwise there will be no rooms in the nearby major hotels in the East Lake District. ”
Zeng Kexin's expression was still so indifferent, she didn't take the threat of these people seriously, and said lightly, without even looking at these people again.
When his eyes turned to Zhao Fan, he had a charming smile on his face, and he approached step by step with long legs, and the high heels under his feet made a crisp sound on the marble floor.
With a chuckle on the corner of his mouth, Zhao Fan glanced at Zeng Kexin's face with scrutiny, and casually snuffed out the cigarette that had burned to the end in his hand.
"Mr. Zhao, the apology is a little weak, I don't want to say more. ”
"What I can guarantee is that as long as you continue to stay with us, I will personally do your housekeeping. Use the best service to make up for the unpleasantness we have caused you. ”
"And you can see that because of your business, my job is estimated to be lost in a short time. The Westin has a great reputation in the hospitality industry, and if I had been fired this time, my career would have come to an end. ”
"I ask you to forget about the unhappiness you have just had, and continue to live here so that my career can come to a successful end. ”
Zeng Kexin folded her hands in front of her, bent down and bowed to Zhao Fan, her eyes fell on his face, with a little tiredness and depression on her face, and her tone was extraordinarily sincere.
"Are you so smart. ”
Zhao Fan smiled, took out a cigarette from the cigarette case and put it on his mouth,
Before he could take out the gas lighter in his pocket, Zeng Kexin picked up the commemorative match on the coffee table, lit one, and handed it to him.