This Friday, Angala is about to resign, and the handover work is coming to an end, Muzi opens the work handover schedule in the computer, which is a check list compiled by Muzi himself, and makes progress notes one by one while handing over.

Muzi double-checked that the relevant records on the form were updated versions, and then got up and took the initiative to interview Linda.

Linda readily agreed, "Okay, I'm just going to talk to you about the handover." ”

The two found a nearby conference room, and after sitting down, Muzi demonstrated the handover progress on his computer for Linda:

"Linda, this Friday is Angela's last day, I have compiled a handover schedule, and today I mainly want to communicate with you about the handover during this time. ”

Linda said: "Okay, I think you are already doing the specific work now, and the handover process is still quite fast, right?"

Muzi said with certainty: "Well, according to your requirements, Angela has formulated a specific handover plan, we are handing over one item according to the content of the form, Angela's handover is very detailed, thank you very much for her cooperation, the basic work content is already clear to me." “

Linda nodded in agreement, "Okay, after all, you are a newcomer, and the handover time is not long, if there are any problems in the follow-up work, we can communicate at any time." ”

Muzi continued: "Okay, in addition to the overall handover situation, I would like to report to you two things today. “

Linda motioned for Muzi to continue.

Muzi continued: "The first point, regarding the management and update of departmental processes, in accordance with the departmental process refresh management regulations, all processes are required to be refreshed once a year.

At present, there are a total of 36 processes in the department, and you can see that this is a complete list of processes that I have put together, and 31 of them have not been refreshed for more than a year. ”

Muzi said, pointing to a part of the table and saying, "Look at this column, it is the time of the last process refresh, and the next column is the planned time for my subsequent refresh process.

At present, I have a limited understanding of the team's work, and the process refresh work requires the cooperation of specific business students, so this version is the first draft of the plan, and it may need to be adjusted according to the actual situation in the future.

Do you think this plan is okay?

Considering that Angela will be leaving next week, I will communicate this report directly with you. ”

"Yes, there is no problem with the schedule, and in terms of the process, it will be updated one after another," Linda said. “

Linda then emphasized, "Process refresh is the most effective way to quickly understand the department's business, which is hard work, but very valuable.

In the process of refresh the process in the future, you will also re-evaluate the existing process architecture system of the department and whether it needs to be rebuilt.

We communicate regularly about the progress of the later stage. ”

The content of this report can be seen that Muzi has a strong sense of risk, and found and fed back that the process refresh work was not completed according to the regulations, revealing the risks and clearly demarcating the boundaries of responsibility.

In addition, because Angela is about to go through the resignation procedures, at this time, Muzi directly communicates with himself about this risk, which also reflects Muzi's reasonable sense of proportion.

"No problem, I will put more effort into this part to complete the refresh as soon as possible. ”

Muzi agreed, and then continued: "The second part is the coordination of departmental management reports, and there are two reports in the regular category.

I looked at the content of the report, one is a weekly report to collect the progress of each procurement project of the department, and the other is a report of the department's KPI effect indicators.

At present, the two reports need to be mainly information-gathering.

It is understood that these two reports are used by Terry, you, Allen and Joanna to quickly understand the business execution management of the department and identify risks. ”

In order to save you the time to digest the content of the report to the greatest extent, I have added a core information overview table on the basis of the basic information of the two tables. ”

"It is mainly based on the compliance principles such as the amount of the project, whether there are any anomalies, and whether the KPI setting is achieved, so please see if this will be more efficient for you to use these two reports in the future.

If it's OK, I'll give you feedback next week in the refreshed format. ”

After this period of contact with the work of the process management position, Muzi found that many work items in the process management work were biased, such as summarizing the project schedule of the department.

For paranoid work, if you are only satisfied with completing the basic execution of things, without understanding the logic behind it, it is difficult to improve personal ability and value.

This is like the difference between a taxi driver and a racing driver, although a taxi can also drive a car from the starting point to the final destination, but racing is to go through thousands of deliberate exercises to reach the end at the fastest speed and the best path.

Muzi judged that the process management work he is now responsible for has the natural conditions for racers to practice deliberately, and there is a lot of room for optimization.

In this way, Muzi spent about 10 minutes summarizing and demonstrating the handover, and finally said in conclusion: "I mainly want to report these contents today and see what other opinions and suggestions you have." ”

After listening to the whole report, Linda felt that it was rare for a newcomer who had graduated less than a year ago to be able to do it and to such an extent.

Linda said: "No problem, very thoughtful, you can understand the logic and requirements behind the work, and identify risks in time, dig deeper value in limited work, and seek optimization possibilities, which is very good." ”

"Thank you, Linda, then I'll follow these plans first. Muzi agreed.

After being recognized by Linda, in the following days, Muzi devoted most of his energy to the refresh and sorting out of the process.

Through the process refresh and combing, we quickly understood the business situation of the department, and also established communication with various business students through the work of updating the process.

Know what category you are responsible for, what are the characteristics of the business, and so on.

In the follow-up docking process with various colleagues, Muzi's initial speculation was confirmed, and Allen was really not easy to get along with.

Although Allen always has a gentle smile on his face, it is said that the eyes are the windows of the soul, and the windows leading to the soul behind the lenses of Allen's gold wire glasses always seem to be a little dark, and the words are always half left behind, which is unpredictable.

Therefore, in the process of working with Allen, Muzi will subconsciously be cautious in his words and deeds.

On Monday, a project schedule with summary information routinely appeared in Terry's mailbox, and Terry opened the email and saw at a glance the content of the form after Muzi's optimization and summary, which was clear and easy to understand.

Looking at the sender of the email: Summer Li (Li Muzi), Terry remembered the girl who was wearing professional clothes and sweating slightly because of nervousness during the interview, and a subtle smile appeared in the corner of her eyes.

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