Chapter 263: Maintenance

"So, you're also against raising the bar?"

Evan finished what Girard hadn't finished.

Girard nodded.

Evan thought for a moment, looked at Girard and said, "You're a sales professional, I should probably listen to you." ”

"My intention was to raise the standard to ensure quality, but since you said that it might significantly increase the price and affect sales, then it really needs to be reconsidered. ”

As soon as Evan said this, Carlson immediately added: "I will make a report on the cost impact of the increased requirements as soon as possible." ”

"Yes. Evan nodded and said, "In addition, Girard, you also need to think about it, if you don't raise the standard, the failure rate of the product will definitely not be low, how to deal with this problem at that time." ”

Girard said without thinking about it: "I think we can continue the method of SONY TV and strengthen after-sales service." ”

Evan shook his head: "You take it for granted, SONY TV can do this, because its structure other than the picture tube is not complicated, and it is easier to repair, so the after-sales service team can quickly build and form, after all, it only needs to have a certain circuit foundation to repair it." ”

"But a photocopier is different, it's a lot more complicated than a TV. Learning to repair a printer requires not only an understanding of electronics, but also a sense of mechanics, which is a level more difficult than repairing a TV set. This means that it also takes more time to assemble a maintenance team. ”

"This ......," Girard didn't know how to take it for a moment.

At this time, Carlson said: "The maintenance team is definitely needed, and it is best to form a certain level of execution when the product is launched, and if necessary, it can be transferred from the R&D team." ”

"Hmm...... Professional maintenance team...... Evan, I think that's a good factor for promoting the product. It can effectively offset the customer's doubts about the failure of the product. ”

"And it's not a free ......."

"Huh?" Hearing this, Evan and Girard looked thoughtful.

Girard thought for a moment, patted his thigh, and said, "Yes, we can shorten the warranty period a bit, and then launch a fee-based repair service." Copiers are our exclusive products, and the length of the warranty is up to us. ”

"The high technology, high value, and high precision of the photocopier determine that it has a huge maintenance value, and customers have the incentive to pay for maintenance to extend its service life. ”

The more Girard spoke, the more excited he became, and he raised his hand and patted Magnus on the shoulder, "Carlsen, you're really right about that. ”

"Evan, I think it's possible, what do you think?"

Evan nodded, and he finally remembered that "at the beginning" Xerox did sell photocopiers at a loss in order to promote and seize the market. And Xerox did not lose money in doing so, relying on their maintenance services and consumables income.

Consumables are the focus of revenue generation, and Evan has not forgotten it, but he has accidentally neglected the maintenance part.

"I think it's doable, too. Evan said: "Girard, you may have to prepare a new copy of the sales materials, and this part of the maintenance policy needs to be reviewed and determined." ”

"Well, didn't I postpone the launch, you can have time to get a new one. ”

After speaking, Evan looked at Carlson: "Carlson, I don't plan to change the listing time, and so is the task for you." ”

Carlson tried to argue again.

Evan motioned to him not to worry, "However, you can do it yourself." ”

"My opinion is still the same, the quality should be as high as possible within the scope of reality, we make products, engage in industry, should maintain this attitude and spirit of excellence. ”

Carlson now understood, and Evan tactfully withdrew the original order.

He couldn't help but breathe a sigh of relief and said, "Thank you, boss." ”

"I understand that we will do training to raise the standard, and we will also try to see if there is a way to improve the quality of the product at a lower cost. ”

Evan was relieved: "That's good. ”

"That's all there is to it, do you want anything else to say?"

Carlsen and Girard looked at each other, then shook their heads in unison.

"In that case, let's stop here for today. Evan stood up and said, "Go back to the venue." ”

"Tell them for me, I have something to do, so I'll go first. ”

Girard said, "Okay. ”

"I'll send you. ”

Evan waved his hand, "No. ”

After that, Evan went straight downstairs to the parking lot and sat in the car that had been prepared.

"Let's go, go straight to Virginia. ”

Gerard and Carlson returned to the venue, and when they saw them, Karl and Wells immediately leaned in.

Wells, who has worked with Carlsen for half a year, is concerned: "Carlson, how's it going?"

Carlson picked up a glass of champagne from a table not far away, held it up to Wells, and said, "All the best." ”

Carl was surprised, "Evan was actually convinced by you?"

"It's incredible. ”

"It's nothing ......," Carlson said, shaking his glass, "Evan is a reasonable man, and if you have a valid reason, you can do it." ”

Wells and Carlson had a drink, then asked, "So, the rest of the production and release will go according to the original plan?"

Girard shook his head, "No, still as Evan said in the afternoon." ”

"This ......" Karl was a little puzzled, it didn't seem to be any different from the decision in the afternoon.

That's right, it's not good to change the order at night.

……

Half past eight in the evening, where Virginia stayed.

The house belonging to the three women was brightly lit at this time.

At this time in the past, the three of them should have had dinner, just cleaned up the kitchen, and were gathering in the living room, watching TV together and gossiping about the interesting things that happened today.

Today they are also gathered in the living room, but the difference is that there is a fourth person in the living room.

And it's a man.

He wears a white short-sleeved shirt, brown pants, and short hair with a faint visible scalp.

He has a thin face, a high nose, a white face, thick forearms, and a figure that is certainly stronger than ordinary people, although it is not a tiger's back.

He was sitting on the sofa, his legs together, his upper body straight and straight, chatting with the third girl, his hands gesturing from time to time.

His face bears many similarities with Evan, and those who are familiar with it will know at a glance that there must be a blood relationship between them.

He is the eldest of the Warren family, the 24-year-old Colin Warren who dropped out of school to join the army without telling his family, and now suddenly retired for some reason.

"Colin, don't you really need me to make something to eat?"

"No, I did. ”

"Okay...... Well, why is Evan so slow......"