Calm down, when I heard this bad news, I still "chuckled" in my heart.

I asked Ma Hao, "How can this happen?"

"I, I don't know! It's always been good, and suddenly it was said that the identity information was exposed, and most of them were newlyweds, and some of them were seriously affected by the wedding. ”

I took a deep breath, forcibly calmed down my emotions, and said, "Don't worry, you do a good job of explaining now, and I will solve this matter as soon as I come back tomorrow." ”

"Okay, Brother Nan, you have to come back quickly, I'm afraid I won't be able to withstand the pressure. ”

After hanging up Ma Hao's phone, I lit a cigarette for myself, and quickly thought, why does this happen in a good activity?

The customer's identity information is known only to the members of our team and the people in the mall, but the mall is in charge of Anzheng, and he can't harm me.

But who would have betrayed it? Could it be a member of our group?

After smoking, I immediately called An Zheng, and the phone was answered a moment later.

"I'll go! You're finally on! I thought you'd die in Lhasa?"

As soon as An Zheng answered the phone, he complained to me, and I said, "Tell me what's going on, how can our customer information be leaked?"

"I still want to ask you? This must have been leaked by your insiders, could it be me? Don't you know, your customers came to our mall to make a fuss, and I was almost fired, do you know?"

It seems that An Zheng has also been affected in this matter, this matter is quite big, the identity information of customers involves many places, if a large number of leaks, then the consequences are really unimaginable.

"Tell me, what's going on?"

"The situation is very bad, if you don't come back to solve it, just wait for the summons from the court!"

"No, it's not troublesome, help me stabilize first, I'll be back early tomorrow morning." ”

I said that it would not be enough, but in fact, it was to comfort myself, and it was the first time I encountered this kind of crisis, and if I didn't make it, I would not only be fired from the company, but even prosecuted and sentenced.

I started to get a little anxious and quickly thought of ways to deal with it.

I had no experience in this area, so I had to send a message to Song Qingyi and said to her: "Mr. Song, I know what happened, the situation is quite complicated." I want to know how to deal with this situation.

Song Qingyi quickly replied: "As the person in charge of this project, don't you know how to deal with a crisis?"

"But the crisis was too big for me, and the first time I encountered this situation, I was a little caught off guard. ”

"Come back tomorrow, let's talk about it, I can't explain a sentence or two on my phone. ”

After ending the conversation with Song Qingyi, I lit another cigarette and began to swallow the clouds and spitt out the fog.

I knew that the water was too deep in the mall, so I always didn't come out very often, otherwise I would have been a group leader.

It's not that I'm afraid of such and such a crisis and retreat, I don't want to be too prominent, but since I have encountered it, I will not choose to escape.

But how do I break the game?

……

Early the next morning, I took the earliest flight back to Chongqing, and although I was still on vacation, I went to the mall as soon as possible.

I learned that the current situation is more difficult than I imagined, and even An Zheng said that this is not a trivial matter, and ordinary public relations skills cannot solve it.

I found Ma Hao, checked with him all the customers who came to the store to buy during the event, and counted the number of people, a total of 57 teams of newcomers.

This is really not a small amount, even if they choose to compensate them for all their losses, they can't afford to sell me.

Ma Hao was really anxious, and he said to me: "Brother Nan, what should we do? This matter is too big, should we call the police! Let the police deal with it and see who leaked the information." ”

"I will definitely call the police, but not now, once it is exposed, the consequences will be even more unimaginable, and Zhou Dahua's headquarters will also trouble us. ”

"What the hell is that, I can't sleep at night. ”

I calmed down, thought carefully, and said to him: "Count all the lists, and then call them one by one to apologize, of course, be prepared to be scolded, but our attitude must be good." ”

"That's fine, but customers are going to ask for a solution!

After a moment of contemplation, I said, "You say that we will give you a clear answer within three days, and make up for what you have suffered...... By the way, be sure to understand the losses they have suffered. ”

"Okay, Brother Nan, I'll do it first. ”

After Ma Hao left, I called Song Qingyi again and called her to the company.

In her office, I hung my head and said, "Mr. Song, I'm really sorry, I'm really sorry that you called you here on vacation." ”

Song Qingyi looked at me and said, "What are you going to do about this matter?...... Or, can you talk to me about your analysis of this matter?"

I then said, "Let's talk about the leakage of customers' personal information! Because during the event, we registered the mobile phone numbers and names of both customers who came to the store to buy, and all this information was leaked...... The current situation is that these customers are receiving harassing phone calls one after another, and some of them have seriously affected their lives...... I don't know who leaked it, but now is not the time to do this, I plan to contact the communication company and ask them to help stop the incoming calls of the harassment, and then count the losses and compensate myself with money......"

"It's certainly not a small amount, can you afford it?"

I shook my head and said, "I can't afford it, but I have to, I'll go to the bank for a loan." ”

"Have you ever wondered who leaked it?"

"I thought about it, but I didn't think about it, although this information is only known to our group members and my friend, but other factors are not ruled out, so it's not easy to say. ”

Song Qingyi thought for a moment and said: "First of all, what you did is right, but I suggest that you go to the customer to apologize in person, which will appear sincere, and promise that the matter will be resolved, and inform the other party of the specific time...... In addition, you need to find a better PR team to do PR work on this matter. ”

I subconsciously sighed, and then replied: "Yes, I think so too, apologize first, and then compensate as much as I want." ”

Song Qingyi looked at me very calmly and said, "There is no absolute death in this world, if I do this...... I will look for a breakthrough in the event, and maybe it will have a different effect. ”

I felt that Song Qingyi had something to say, gasped, and asked her, "Do you have a better solution?"

Song Qingyi seemed to have a plan, she smiled faintly and said, "You think about it yourself first, if you really can't think of a good way, I'm telling you...... I remind you to look for a breakthrough in the event. ”

I looked at Song Qingyi hesitantly, and suddenly felt that the dark world seemed to have opened a door, which was indeed the embodiment of Song Qingyi's wisdom, and it was also the experience accumulated after a long time on the battlefield......