The director, Lao Yang and I, all three of them were called to the office by Liu Fei.

In the office, the boss was going to have a small meeting for us, and after seeing us sit down, he said straight to the point: "There are so many things that have happened today, for the customer's complaints, the reaction of the head office, and the car accident of Lao Yang, I think you must have your own thoughts in your hearts, since you have ideas, then we will all sit together and say the thoughts in each other's hearts openly and honestly, so as to untie the knot in your heart." ”

After Liu Fei said this, he looked at me: "Xiao Wu, let's start with you, although your problem is not very serious, you must also take it out and talk about it." ”

"Mr. Liu, is it because the customer complained about me?"

In fact, he said this, I was mentally prepared, when I was in the blue sky proud city, the Northeast girl said bluntly, she wanted to complain about me, saying that I had a bad attitude.

But I have a clear conscience, and I know that the reason she complained about me was because I didn't let her sell futures.

If I do this, I have violated the company's rules, then I have nothing to say, because if a tree rots from the roots, then it is a tree that is about to die, and no amount of good medical skills can cure other people's hearts.

Liu Fei's eyes kept staring at my face, he was observing the changes in the expression on my face, and after observing for half a minute, he said to me: "Xiao Wu's morning blue light Tianjiao City, I know that your starting point is good, but what I want to tell you is that you can't be too sincere. ”

"Mr. Liu, I don't understand, what is called being a man can't be too sincere. ”

I raised my head and looked directly at Liu Fei's gaze, only to see that Liu Fei's gaze was also very firm, and a smile appeared on his face: "I believe you don't know, our company, in fact, is still losing money so far." ”

"The company loses money, which is related to its own poor management, but it can't hurt the interests of customers because of the excuse of losing money...... Mr. Liu, think about it yourself, if the things we sell are expired or can no longer be used, the things are in the customer's place, and the customer processes it and sells it to his guests, if his guests have any problems eating, trace back to the source, it will still be traced to our heads, and then you want to remedy it, I think it is also useless. ”

I gushed out what was in my heart.

I know that if I say this, it will definitely cause them to be unhappy, but whatever it is, I must say it, because I don't want them to drink to quench their thirst, and they should save it.

When Liu Fei and the supervisor heard this, the two exchanged glances.

Liu Fei nodded with a smile and said to me: "Xiao Wu, your vision is indeed farther than ours, this is a good suggestion, the company has learned, but what I want to tell you here is that when you talk to customers in the future, can you be tactful, because if you don't pay attention to skills and speak too straightly, others will feel uncomfortable when they hear it, it is a communication skill, I hope you can learn it well." ”

Hearing Liu Fei say this, I nodded sincerely: "What Mr. Liu taught me is that I will pay attention to it in the future." ”

I know that I don't pay attention to skills when I speak, and it's easy to offend people, because if you don't be tactful and easy to offend people in our service industry, you will lose a lot of valuable resources.

It was Liu Fei who nodded, turned his face to look at Lao Yang, and said to Lao Yang: "In fact, this shortcoming is also in Lao Yang, Lao Yang not only can't communicate well with customers, but also can't communicate with colleagues, and generally likes to use violence to solve problems, which is very bad." ”

Lao Yang's face was gloomy and he didn't speak.

Liu Fei continued: "In fact, colleagues should get along like brothers, since we all know each other, we shouldn't be like enemies, red eyes when we meet every day, how to do work?"

Lao Yang still didn't speak, but the expression on his face became more and more gloomy, and the atmosphere at the scene immediately became a little weird, Liu Fei saw that Lao Yang didn't reply to his words, and coughed dryly: "Lao Yang, do you have anything to say, I don't want to teach you a lesson here, I want to communicate with you well, find a good way, and solve these frequent problems." ”

"I don't have anything to say, Mr. Liu, I just want to call up the monitoring to see which bastard wants to harm me. ”

Lao Yang was still talking about his monitoring, and when he heard this, Liu Fei's face was obviously a little unhappy: "Lao Yang, let's come here to talk about things, what I just talked to you about is to ask you to get along well with your colleagues and customers, you have been thinking about monitoring in your heart, I don't know, did you listen to what I just said?"

Lao Yang exhaled, sat up straight, looked at Liu Fei, and did not flinch: "Mr. Liu, what you said just now has nothing to do with me, and I don't need to keep things that have nothing to do with me in my heart, it's a waste of expression, don't you know?"

"Waste of emoji ......"

Liu Fei laughed instead of being angry, but he could see that his smile was more frightening than anger: "Service attitude is the foundation of the company, Lao Yang, you actually told me that this has nothing to do with you, is this how you usually behave towards customers? If you really feel that this job is not suitable for you, our company is very open, and you can leave at any time." ”

"Mr. Liu, how do I usually behave, the customer naturally has a fair opinion, if you want to fire me, I have nothing to say, but you have to give me a justice, give me a justice. ”

Lao Yang didn't give Liu Fei face at all, and he spoke confidently, it could be seen that he seemed to have made up his mind a long time ago, and he came up today to confront Liu Fei face to face.

My supervisor and I stood on the sidelines, because at this time, we didn't have a good solution.

Although Lao Yang and Liu Fei are up to each other, they just say that the public is reasonable, and the mother-in-law says that the mother-in-law is reasonable, and we can't determine who is right and who is wrong, because Lao Yang has come with an indifferent attitude, it's a big deal that you expel me, but you have to give me an explanation before expelling, and we also know that the statement he wants is to call out the monitoring and show him to confirm whether someone really wants to harm him.

In other words, if Liu Fei doesn't adjust the monitoring for him now, he will have to turn against Liu Fei.

Liu Fei took out his mobile phone, dialed a phone number, and after dialing the phone, he said to the phone: "May I ask if it is Manager Zhang?" You can help me adjust the monitoring last night, and see if someone in our electric van has done anything in the car, and immediately call me out, and the result is out, call me immediately." ”

Putting down the phone, Liu Fei said to Lao Yang: "I have now asked someone to monitor you, and after the results come out, they will notify me immediately, and I will not fire you, because although you are a violent person, you are still relatively down-to-earth, as long as you can change your temper, you will also be a good employee of our company." ”

"As long as Mr. Liu gives me justice, I will admit how you punish me, no matter what, I also came out of the army, and I still know very well about these things. ”

When Lao Yang heard that Mr. Liu was monitoring him, the tense expression on his face also relaxed, and his attitude eased a lot, not as tense as just now, which made my heart relax a little.

At this time, Liu Fei looked at the supervisor, and after looking at the supervisor for two or three minutes, he tapped the table with his fingers, without any expression on his face, but said in his mouth: "Xiao Wang, I will call someone to come to the distribution department tomorrow, he is from the Northeast, and he will follow your delivery personnel for a week, you will not say anything, just let him follow you." ”

"Mr. Liu, are you going to recruit new delivery employees?"

The director listened to Liu Fei's words and asked.

Liu Fei nodded and said: "You just treat him as a delivery employee, but he is a special delivery employee, he only follows the car and does not deliver goods, you delivery man, you don't have to tell him anything, just put him in the car, as an air-like existence, you know?"

"Mr. Liu, do you want to add a supervisory position to the distribution department?"

I heard Liu Fei say that, I feel that this matter is not so simple, I think Liu Fei is trying to find someone to replace the supervisor, although he didn't say it so clearly, but anyone with a discerning eye can see that this is what he meant.

After thinking for a few minutes, the supervisor raised his head and smiled: "Mr. Liu, I know that I have not done well during this time, if you think that I have wasted the company's resources by staying here, I will take the blame and resign now, but you find such a supervisor to be installed among us, which will affect the morale of the distribution department." ”

"Xiao Wang, don't think that I am looking for someone to replace you, in my heart, no one can replace your position, because you are the person who came out of the business with me, although you may be a little lacking in ability now, but it is enough for you to have a loyalty, even if you don't do anything one day, I can also pay to support you, because you are more loyal to me." ”

Liu Fei's words were very touching and heartfelt, and people couldn't wait to burst into tears when they heard it.

It is indeed not easy for a boss to say such heart-to-heart words to an employee, and I believe that this must be a lot of emotion to the supervisor.

But the supervisor shook his head with a wry smile and said to Liu Fei: "Mr. Liu, you don't need to say it, I understand what you mean, don't worry, I will stand the last shift for you, and I will do every job well before the successor takes over my work." ”

This sounds a little sad, which reminds me of two idioms, the bird hides the rabbit and the dead dog cooks.

In fact, this is the law of nature, just like a screw on a machine is worn, in order to make the machine run normally, the person who controls the machine will definitely replace the screw as soon as possible.

Because a new screw saves time and effort, they won't think about how to repair the worn screw, because in their hearts, there is no need to repair the screw.

After the director said this, there was a brief silence on the scene.

At this time, Liu Fei's phone rang, breaking the embarrassment of silence, Liu Fei picked up the phone: "Hey, has Manager Zhang's monitoring been investigated?"

We listened with our ears pricked up, only listening to Liu Fei's phone, a voice replied: "Mr. Liu, the No. 28 surveillance camera, I don't know why it was artificially damaged, so there was no surveillance footage last night, and we can't find out if anyone has done anything in your car?"

"It is clear that this was a premeditated, man-made murder. ”

After Lao Yang said this, he got up and slammed the door and left!