At around 8 o'clock in the evening, Fang Xiaobo, who had just finished working overtime and was about to get off work, walked out of the company's office building located by the lake. At this time, the night is particularly quiet under the embellishment of little lights.

Fang Xiaobo walked out of the office building, came to his car, and pressed the car key, which he had already held in his hand. Then the front lights flashed a few times, and the door of the car opened.

After Fang Xiaobo got into the front seat, closed the door, and started the engine, Wu Xiaobo had no intention of driving on the road immediately. Instead, he took out his mobile phone and dialed Li Ling's number.

"Old classmate, did you just get off work?" At this time, Li Ling, who was in her room and was busy working overtime, answered the phone.

"That's right, we're code farmers in the IT industry, that's how we work, we have to work overtime every day. After hearing Li Ling's voice, Fang Xiaobo chatted with Li Ling.

"So what are you going to do after work? After listening to Fang Xiaobo's words, Li Ling asked very casually about Fang Xiaobo's nightlife arrangements.

"I'll wait a minute, meet a client, and then go home and rest. She is relatively clear about Li Ling, Fang Xiaobo's working environment, and living conditions. At this time, the two of them were just greeting each other knowing that they were consultants.

"Are you going to pick up private work again?" Next, what Fang Xiaobo was going to do, Li Ling didn't know what he was going to do, but he just guessed wildly based on Fang Xiaobo's understanding.

"Yes, I made an appointment with the client a few days ago. We code farmers are so hard, we have to go back to work overtime after work. It's not like you, you basically leave work on time every day. Fang Xiaobo was not too surprised by Li Ling's guessing of himself and the next arrangement.

They have been friends for many years, plus buddies, and they still know each other very well.

"You can, you're already doing well! You've only been out of school for a few years, and you've already had a car. Next, it's time for those who are ready to buy a house. Hearing Fang Xiaobo's exclamation, Li Ling hurriedly comforted him.

"That's right, old classmate. What I told you the other day, how did you go. Suddenly, Li Ling thought of what she had told Fang Xiaobo a few days ago about making a management system for gluttonous cats.

"Do you remember? I called you to tell you about it. I thought, if you can't think of it, I won't talk to you about it. Hearing Li Ling talk about the management system for gluttonous cats, Fang Xiaobo made a joke.

"Don't talk nonsense, tell me how things are going. Hearing Fang Xiaobo's joke, Li Ling hurriedly got down to business and talked about the issues she cared about.

"My senior brother has already promised to help. However, recently, our company has been busy, and he can't spare time. I can only wait for this period of time, when my senior brother is free, to meet with you. After Fang Xiaobo finished joking, he stopped in moderation and began to tell Li Ling about the results of today's conversation with Luo Yufan.

"Old classmate, yes! A few days ago, the task I just gave you was completed so quickly. When the time comes, I will invite you to dinner. Hearing Fang Xiaobo say that he had already finished his senior brother Luo Yufan, Li Ling happily praised Fang Xiaobo a few words.

"That's what you said! When the time comes, we'll go to you, and you'll have to talk and count. For Li Ling's praise, Fang Xiaobo smiled happily. Then, he grasped the key point of Li Ling's speech and said it back.

"That's a must, how could I let you, in front of your senior brother, have no face?" Listening to Fang Xiaobo's words, Li Ling hurriedly made a promise to her words.

"Well, then I'll believe you. When my senior brother is free, after we have discussed, I will tell you the time of the interview with you in advance. After listening to Li Ling's words, in Fang Xiaobo's heart, he actually didn't take it to heart about inviting guests to dinner.

"Okay! When the time comes, just tell me. For Fang Xiaobo's words, Li Ling still trusts him very much.

"Then I'll hang up the phone!" Seeing that what should be said had already been said, Fang Xiaobo took the initiative to ask to end the call.

"Okay! Go get busy! Bye-bye!" Hearing that Fang Xiaobo was about to hang up the phone, Li Ling at this time felt that she had nothing to say, so she agreed to Fang Xiaobo's request.

Subsequently, Fang Xiaobo ended the call with Li Ling.

After hanging up the phone, Fang Xiaobo drove his car out of the parking lot. Soon, Fang Xiaobo came from the office building located in the core ecological area of the industrial park to the living activity area of the industrial park.

This place is the living area of the industrial park, and their company's dormitory building is rented in this place. This place is also the industrial park, and every night, it is the most lively and prosperous place.

At the same time, the transportation here is well developed, there are two subway lines, and there are stations in this area.

After Fang Xiaobo parked his car, he came to the café that he had made an appointment with the customer in advance.

When Fang Xiaobo entered the café, he quickly found the location of the customer. Today's customer is a middle-aged man, and after Fang Xiaobo sat down, the two immediately chatted.

Programmers take on private work, and they are generally mostly alone, but there are also small teams of two or three people. When interviewing customers, they generally communicate in detail about specific matters to clarify the responsibilities of both parties and the agreement on payment and settlement.

"Sir, have you written your requirements, as well as the needs of your website, as I said beforehand?" Fang Xiaobo began to interview the client after preparing his notebook and pen.

When interviewing with customers, it is a rule in the IT industry that the customer must write down their requirements in writing. The purpose of this is to clarify the responsibilities of both parties. In this way, the two sides can avoid differences of opinion in the future communication, which is conducive to the subsequent communication between the two parties.

Programmers who don't do this are generally inexperienced rookies in the workplace.

If at this time, the customer does not think clearly, or the customer does not want to write or does not know how to write, their written requirements, then this kind of private work, experienced people, will not accept. Because there is no clear responsibility for both parties, and in the case of clear needs.

There is no basis for insurance for such work.

At the same time, programmers will not be able to know what the customer wants. Programmers have no way of knowing the workload until they have a clear survey of the requirements. It is therefore impossible to estimate the difficulty of the project, and it is also impossible to determine how much the client will be charged depending on the amount of work and difficulty.

"We have written some of our functional requirements for the website according to your requirements. After listening to Fang Xiaobo's words, the customer took out the written request he had written in advance from his handbag.

"Your request needs to be considered carefully. In terms of this written request, after we implement the functions on the website, if you want to add other functions or have other requirements, we will charge you another fee. When Fang Xiaobo saw the written request written by the customer, he made a clear explanation of the importance of this written request to the customer.

"Then the operation and maintenance of our website, will you also charge separately? After listening to Fang Xiaobo's words, the customer thought for a moment and expressed his concerns.

"Of course!" After listening to the customer's words, Fang Xiaobo immediately gave a clear answer.

"If we find any defects or problems in the operation of our website, what do you care?" At this time, the customer uses the thinking of an outsider to think about the functional defects of the website, as well as the failure of the website during the operation of the website, whether there should be after-sales service problems.

According to ordinary people's thinking, when you buy goods, there will be a warranty period or something. However, when you buy software, you are not buying a simple physical commodity, you are buying a service.

However, for all services, both the merchant and the Gujia are very important to confirm the pre-purchase of the service.

The difference between services and physical goods lies in whether they are visible or not. Physical goods, the things you buy, can be seen and touched, and the quality of physical goods can be directly distinguished by your eyes.

However, it is difficult to achieve service, and the quality of service can be distinguished with the naked eye after the fact. Since it is difficult to find physical evidence, it is difficult to have a good service quality if the communication is not done in advance.

In order to achieve customer satisfaction, it is very important to communicate with customers in advance.

"Sir, for any bugs in the later stage of the website, we will not be counted in the scope of this service. If you need us to improve the website bug later, we will calculate the cost separately. "This is the rule of the IT industry, whether it is a large company, a small company, or even a programmer who does private work, they will not be obligated to provide free services for any bugs that occur during the operation of the software.

Unless it's a friendly help, or some inexperienced programmers, volunteer to serve for free.

Because during the operation of the software, any bug improvement will be the operation and maintenance of the software in the later stage, rather than the work in the early software construction and programming stage.

"Then the written request we wrote, should it be improved. When the client heard that the written request in his hand was so important, he felt that they should consider their request more comprehensively.

"Of course, that's right, so now, you have to think about it and think it through. We hope that the written request you have shown me is the result of your careful consideration. Once you have set these written requirements, I hope you will not change them too often in the future. If we had to change the requirements frequently, we would not be able to cooperate. This is also the reason why the customer should write a written request, because this can reduce, or avoid, in the future communication process, due to the disagreement between the two parties, there are differences of opinion, and even there is a ramp-up to break the contract.

It can be avoided that the work done by the programmer will be in vain. Minimize, and there will be a failure that the project cannot be continued.

"Sir, if your written request has been considered. We can start the next work, and at the same time, we will determine the payment according to the workload and the difficulty of the work. Then, Fang Xiaobo briefly summarized what he had just said.

"How do you pay for the fees you need?" When the customer heard that the fee was charged, he inquired about the specific process of fee settlement.

"We need you to pay half of the cost before the project starts, and then we'll check the implementation halfway through the work. When the time comes, you will pay the other half of the fee. Since the customer asked about the fee collection, Fang Xiaobo explained the method of fee income to the customer.

Subsequently, the customer sitting opposite Fang Xiaobo took the written requirements they had written in advance, and after thinking for a while, they made a final review of their written requirements.

"Okay, so be it! After much deliberation, I feel that our written request does not need to be changed. In the future, this will be the standard for project requirements. After thinking about it, the client made the final decision on the written request in his hand.

"Okay, let's start and do a specific breakdown of the website's features. After hearing the customer's decision, Fang Xiaobo immediately started the next work, and worked with the customer to further communicate with the specific functions of the website.

After a period of discussion and in-depth communication between the two sides, Fang Xiaobo's basic research on customer needs was over.

Subsequently, according to the needs of the customer, the workload of the project and the difficulty of it are calculated, and finally a more reasonable transaction price is obtained.

Since Fang Xiaobo's private work is introduced by friends or acquaintances, of course, there are also cases where old customers introduce new customers, and when introducing to customers, he has already explained and communicated with customers about the general situation, so the communication in the café is relatively smooth.

In the café, Fang Xiaobo quickly reached an agreement on some detailed issues after communicating with customers.

Next, it is to wait for the customer to transfer half of the fee that needs to be paid upfront to his bank card. As soon as the client's money arrives, Fang Xiaobo will start the formal construction of the project and the related programming work.

At the café, the interview with the customer was over, and it was already about 10 o'clock in the evening. After Fang Xiaobo returned to his residence, he cleaned up the mess.

Just as Fang Xiaobo was about to go to bed, the customer's phone just now called.

"Mr. Fang, the first fee for making the software, we have already called your card, please pay attention to check!" After connecting, the customer's first sentence explained the purpose of the call.

"Thank you! I see! I will do the website according to our agreement, with quality and on time. Hearing the customer say that he had transferred the money for the website to his account, Fang Xiaobo politely told the customer.

"Okay, then I'll wait for your news. Hearing Fang Xiaobo's words, the customer replied.

"Okay, then I'll hang up the phone!" Fang Xiaobo said.

"Okay, goodbye!" the customer said and hung up.

Subsequently, Fang Xiaobo looked at the text message on his mobile phone, and sure enough, there was a sum of money that had just arrived.